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Strategic Journey to Dext with Rachel Fisch
Episode 7221st February 2024 • Strategy and the Virtual Controller • Penny Breslin & Damien Greathead
00:00:00 00:48:07

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Damien Greathead, alongside co-host Penny Breslin, welcomes Rachel Fisch for an insightful episode that delves into the nuances of modern accounting practices, leveraging technology for growth, and the journey of niche specialization. The discussion covers Rachel's extensive background in the accounting industry, from her early days of recognizing her aptitude in accounting to her entrepreneurial venture into Fisch Books and beyond. It spans her experiences on the road, teaching QuickBooks Online, her strategic role at Deloitte Canada in adopting cloud technologies, and eventually leading to her venture into Realty Tax, a niche firm specializing in real estate accounting. Rachel's narrative is one of evolution, emphasizing the importance of digital transformation in accounting practices, the power of niche specialization, and the continuous journey of learning and adapting to new challenges.

[00:00 - 10:00] Introduction and Journey into Cloud Accounting

  • Rachel Fisch shares her initial connection to accounting and the start of her career.
  • Rachel shares how she transitioned from traditional accounting roles to embracing cloud accounting.

[10:00 - 20:00] Evolving with Technology: Niche Specialization

  • Adopting and integrating new technologies in accounting practices is vital.
  • They discuss the early days of Receipt Bank (now Dext) and its impact on accounting workflows.
  • Rachel shares her strategic role at Deloitte Canada and the focus on cloud accounting.

[20:00 - 30:00] Digital Transformation Beyond Accounting

  • Rachel shares her insights into digital transformation beyond accounting firms to include brokers.
  • There is resistance to change and the push for cloud solutions in real estate.
  • Overcoming resistance to new technologies is crucial for modernizing traditional industries.

[30:00 - 40:00] Building a Niche Practice and Refining Services and Simplification

  • What is the strategic decision behind focusing exclusively on agents and brokers at Realty Tax.
  • Deep specialization in a niche can drive significant business growth and client satisfaction.
  • Rachel talks about the realization that simplifying services could lead to better outcomes for both the firm and its clients.
  • Sometimes, less is more. Simplifying offerings can enhance focus and value delivery.

[40:00 - 47:42] The Journey to Dext and Full Circle

  • Rachel discusses her new role at Dext and how her diverse experiences led her to this point.
  • Career paths are often non-linear, and diverse experiences can culminate in roles that leverage one's full skill set.
  • Rachel offers advice to accounting firms on envisioning their ideal firm operation and client/team member experience.
  • Keeping an open mind and continuously reevaluating processes can lead to sustained success and innovation in the accounting field.

Direct Quotes:

"You may find that simplification is actually a better option than adding an additional tech or another dashboard or another KPI." - Rachel Fish

"You either understand debits and credits, or you don't." - Rachel Fish

"Stepping back and simplifying processes can sometimes be more beneficial than adding complexity." - Rachel Fish

Connect with Rachel!




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Twitter: @Damien_GH


Twitter: @pennyb57




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