In this episode, we speak with Catherine Jensen, VP Customer Experience for Sony Interactive Entertainment, home of PlayStation.

Catherine leads post-sales support for all of the PlayStation products and services. Also leads player-to-player moderation and online safety for the PlayStation network.

In this interview, Catherine gives us a peek behind the curtain on how PlayStation came to use GigCX in their organization, which began in a very cautious way to now expanding and growing to other areas of their business.

She shares her views on the benefits of GigCX and why other organizations should consider it.