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PolyPay
Episode 5620th October 2021 • Business Inspires • Tri-Village Chamber Partnership
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I welcome Jamie Barlett, founder of PolyPay, to the podcast and back to Ohio!

How does a company that started in another state, eventually decide to move to Columbus? How do you start networking, basically from scratch? Jamie talks about how SHE is doing it, and it starts with working with the TriVillage Chamber Partnership!

PolyPay is a recognized woman-owned provider of merchant processing services based out of San Luis Obispo, California. The company opened its doors in 2013 and ever since then they have continued to grow their footprint throughout California and beyond to over 10 other states.

Now Jamie Barlett, the founder of PolyPay, is moving back to Ohio, and I talk with her about why she chose Columbus.

The merchant processing industry is rife with companies who put their monetary goals before the well being of their merchant. PolyPay will never do that.

Jamie founded PolyPay to turn those previous negative images into positive ones. Her goal is to do the right thing, always with their merchant in mind. As they continue to grow their merchant base and their capabilities, Jamie ensures that will never change.

To run a successful business, you need resources, valuable connections, and community recognition. Business Inspires will provide you with the tools, resources, and examples to inspire you to create the business you envision.

With more than 60 years as an integral part of the Grandview, Upper Arlington, and Marble Cliff communities, the Tri-Village Chamber Partnership is dedicated to a singular purpose - the success of the business community.

Thank you for downloading, listening, and following Business Inspires, a Tri-Village Chamber Partnership podcast.

This season is presented by:

  1. Grandview Heights

To schedule a guest appearance or find out more about sponsoring Business Inspires, send an email to:

Katie Ellis, President/CEO, Tri-Village Chamber Partnership

katie@chamberpartnership.org

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Copyright 2026 Tri-Village Chamber Partnership

Mentioned in this episode:

Be Your Best Self 2024

Get ready for an epic experience that you won’t forget! The Be Your Best Self Conference, August 22nd at the Grand Event Center in Grandview Heights.

TriVillage Chamber Partnership link

Transcripts

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Good morning. Tri-Village Chamber Partnership.

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This is David , the President and CEO, The Chamber.

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This morning I have Jamie Bartlett with Polypay, who is a new member.

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Welcome. Thank you.

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And relocating back to Ohio from

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California, I said Columbus, you grew up in Akron.

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I had family.

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So unfortunately, as I said, I was born in Michigan, and I'm very sorry about that.

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You need red, even though absolutely.

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I'm the daughter of two parents from Akron, Ohio.

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I am the granddaughter of a supervisor from Good Rich Tire Company.

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So I am 100% through and through a Buckeye.

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But as they've said, I needed a passport to come through state lines because

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Unfortunately, I was like, I didn't choose is where I was born.

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But I can choose where I am now.

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But doesn't it give you immigration status

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here in Ohio because your parents were born here?

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I think so.

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I get Grandfather Dan, maybe a little, maybe.

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Like I'm a dreamer.

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Is it like I'm in the Ohio dreamer after

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something like wanting to have that residence full time back in La.

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So I'm very excited to be back.

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And I know we've had conversations about how you got to California and everything.

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So tell everybody a little bit about your transition.

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Sure. California and how you got with palsy?

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Sure. Absolutely.

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So as I said, born in Michigan, I lived in

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Michigan for a while and then part of my high school years in St Louis.

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So another part of the Midwest that I enjoyed and came back to family.

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I had family.

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Indianapolis, Cincinnati, Columbus, Akron.

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So kind of all over the state.

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So I was always back there.

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I went back to school.

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I went to College in Boston at Wellesley.

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Had never been to California before,

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always been in East Coast Midwest person got a job out there in marketing

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and didn't even know where Irvine, California was.

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I thought, well, let's go for it.

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So I started out in marketing there.

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And then the tech bubble and whatnot occurred.

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So I'm dating myself that I went back to school.

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I went back and got a graduate degree and went back to work.

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I got hired and consulting for Accenture, which is a massive global.

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It's like working for another another country, sort of.

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It's a very, very big company.

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So I worked up in San Francisco for many years.

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It was a great job for someone who was

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still sort of trying to figure out who they were.

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So I got to work in tech, in legal Union work, HR Leadership Development.

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Never thought I would start my own company.

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I'm a daughter of a banker.

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So my father worked for National Bank of

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Detroit for many years, and he worked in the trust operations.

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So I always kind of grew up watching him talk about financial a taking care of

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customers, taking care of people's monies in their future.

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And he worked also in merchant processing, which Poly Pay is a part of.

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And I thought, if I were to start a company, where would I put it?

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And at that time, my parents had purchased

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a second home in San Louis Obispo, California.

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And that's one.

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I still can't pronounce that San Louis Obispo.

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San Louis, or people like to effectually call it slow.

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They just call it slow. I'm going to slow.

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And it's a good and bad phrase for that.

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It depends on if you're a local bear, they

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don't like it too much, but it's easier than San Louis Obispo.

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So it was funny.

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They went from St Louis, Missouri, to San Louis Obispo.

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And so they purchased a second home.

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I lived and worked in San Francisco and La.

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And I thought, well, if I'm going to start something, what a kind of perfect middle

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of the state, perfect sized city, because it's one of those cities

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where if you do something wrong, everybody knows.

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And if you do something great, everybody knows.

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So it kept me on my toes.

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And I have a question then, because I'm going to talk to you about your best

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health and different things. What made you go from corporate to start

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your own business? What was the driving force?

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I think I learned a lot growing with big corporations.

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I worked for Accenture, which at the time

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had 120,000 people working across the world for it.

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I had worked for Pacific Gas and Electric, as often happens in the consulting

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industry, I jumped ship for a customer that I was working with.

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So I had been assigned to PG and E for a

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few years, and they asked me to come and work directly for them.

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And that would was another large company, 35 to 45,000 people that worked for it.

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And I learned a lot.

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But it was I think what I learned is it's so difficult to tilt and create change.

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There were so many levels to go through to

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Titrate and just change tack even on the smallest things.

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It took multiple meetings.

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You had to wait for people.

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And then you just have the people that have been there a long time.

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They were afraid of change.

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They didn't understand these younger people.

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Both of those companies were more geared

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towards an average employee was in their 40s or 50s.

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So we were trying to bring some new thought to it.

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And there was just a lot of pushback.

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And eventually you could get yourself heard.

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But it took such a long time.

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And I thought, all right, one thing, what industry interested in?

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What problem do I want to solve?

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And I thought, well, merchant processing

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is an interest is an industry that is rife with bad actors and taking advantage

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of business owners that don't have time to figure out something like that.

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Look, they have to get something that's

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going to get them their money every day swipe a card, and that's it.

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I thought, Well, let me do that.

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And then I just love the idea of having my own little island where you could just

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wake up one day and go, no, you know, we're going to do this, and you just got

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to push the button or sign the document, and that's where you're going.

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And that's what I love most of that.

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David and Polly Pay has been in existence for how long now?

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I was formed in 2014, so we're just about seven years old.

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It was early January of 2014.

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So, yeah, I can't believe that it's already been seven years.

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Why you chose up Er, Arlington to relocate?

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Yes. Yes.

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Why I picked Columbus specifically also,

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just because coming home to the Homeland, as they call it.

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And it is funny because when we email back

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and forth and she's in California, she's like, I'm coming to the Homeland.

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And I just chuckled to myself knowing, yeah.

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And I'm like, I'm just count down.

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Like I said before, it's like Christmas, I'm like, all right.

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Six more get ups until I get to

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the Homeland, because that's what I grew grew up.

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My parents were always going out, let's get back to the Homeland.

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And that's where, as my mom would say,

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people are smarter, nicer and better looking.

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We're from Ohio.

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So I picked Columbus because it was just a good in between space for both family.

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And then in Ohio, it was so easy to get to other cities.

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I loved Columbus because I'd read a lot

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about it, and it sounded like such a fun city.

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It was growing. There was a lot of different industries.

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There were a lot of interesting entrepreneurial people coming there.

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It's I read that it's a test market for a lot of different types of businesses that

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I knew I could support and provide services, too.

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So I think that's why I picked it.

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And then kind of just driving through

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Columbus, I got a little bit of a San Louis Obispo

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vibe, but not quite from here that I like the size of this area.

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And there was again, so much going on

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farmers markets and pop up shops and all of that.

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And I thought, there's so much runway ahead here.

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I'd love to be a part of it.

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And we're glad you're here. Thank you.

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I think this connection is very strong.

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And it's interesting when you meet certain

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people where you just feel all of a sudden feel that connection.

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Right? Yes.

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So I'm going to step away from Poly pain and talk more about you.

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So we had talked about one of our initiatives is be your best self.

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Who is your best self?

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I love that.

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I love when somebody is very social.

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And I throw a question and then they go.

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My gosh, wow. Yeah.

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I think you get different versions of your best self as you go through life.

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When I look at 21 year old Jamie, where

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you think I'm doing the best I can I think it's all dependent upon

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goals for yourself, all the tools that you've picked up along the way.

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I think if I could say the best self for

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me, it's somebody who is with Poly pay, for instance.

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I know bringing that back up. No, that's fine.

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That's it.

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I just I became so entwined with Poly pay as I started to create it, because being

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an advocate for people, calling on for people to advocate for themselves as

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business owners and making sure that they're well taken care of.

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And that's why we're a little bit different is I think I've incorporated

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that best self into the fabric of Poly pay.

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And to the people that also work with us

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is we're constantly, constantly on the lookout for we're a smaller ISO.

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I'm one of the few women owned ISOs they call out in the country in this industry.

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But I think that it's someone who is

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getting up every day and problem solving and looking out for the customer and

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looking ahead for them and making sure they're being not over served underserved

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and just preparing them for success, whatever their success looks like.

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So I think I love it every day.

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I think I might be a different version of

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my best self, depending on what problems I'm solving for somebody.

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And, you know, before we

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started, we sat down and you talking to Brad about what's he does and who he is.

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And you asked him the question.

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And I'm going to ask you the question in

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fourth grade, what did you see yourself doing?

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I saw myself as a banker.

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I used to draw myself in this big Brown table.

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I still probably draw about the same sad,

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like in a little pinstripe suit with a ponytail.

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And I was sitting there on the phone and I

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had papers in front of it because that's what I imagined.

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That's what I was seeing with my dad.

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I thought there's something where just sort of like me there.

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And there was like a window and son and all of that.

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And I thought, yeah, I want to be a banker.

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I want to interact with people.

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And so it was always kind of that.

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But I didn't know what that entailed at the time.

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I just thought, all right, my dad goes out every day and he's solving problems for

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people and he's making sure their money safe.

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And I thought, that sounds like a really good person to be.

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So yeah, I did at that time think of that.

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And then going into consulting, it was

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fantastic for somebody got right out of College who didn't know necessary

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necessarily at that point, how they were going to get from banking.

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I ended up being a Liberal arts major, English and economics major.

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And I thought, well, how do I turn that into banking?

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Let me go find myself.

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And that's where with Accenture, it was

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interesting because I got to be in different pockets in different industries.

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So it was like having nine different jobs over five years.

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It was great.

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Well, and it's interesting because with the beer best self, we did a leadership

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panel in February. And one of the questions that we ask our

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panel is during the past year and a half or even throughout your career,

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what did you have to give up? Personal, professional? What do you feel you gave up

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to get to where you are today in every day long? What do you have to give up?

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Sometimes I think it's planning things for yourself.

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It's always having to be available.

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I think I always joke that my dad used to

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always joke, and it's like the same for me.

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He said, look, we're a corporate family.

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So depending on what the business needed

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or his team needed, were you going to make it to that vacation nine times out of ten?

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We didn't would we have to be rescheduled or something like that?

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I think you have to build your personal life around

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your customers, but I don't see that as a giving up.

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It's a because when I see how happy they are and they feel like they're taking care

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of, I don't feel like that's that's a loss.

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It's like the company sort of become me, too.

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Again, like we talked about it.

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We've become together.

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So I think giving up probably kind of maybe planning a few things for yourself.

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But that's it. And, you know, we were talking to we have

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our book club to radical empowerment movement.

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And one of the things

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and I saw a few pages to go don't tell Cary, but one of the things in the book.

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And then we said, it's not rocket science, but it's like a slap in the face to Hello.

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Yes, this is what we need to be doing.

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And with that, Kerry had talked about her

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being on all the time when she was in corporate America and vacations.

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And you make that separation between your personal and professional life.

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So when you vacation, do you turn your

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work life on and being a business owner, can you do that?

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I think you have to to a certain extent, because you have to step back.

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And then again, using the best self phrase while doing that, you're ensuring that

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you're bringing your best self forward when your customer needs it.

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But no, I can say wherever I've been, you be in bed at night.

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I joke. It's like you're laying in bed looking up.

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And it's it's like Queen's Gambit, where

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you're like you're moving the pieces across the ceiling or something.

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And I think that's when you love

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something, you do again, it incorporates into yourself as well.

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But, yeah, I try to do a little bit of separation.

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But in our industry, not all businesses are nine to five, certainly.

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And some have very odd hours.

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And I've had employees that get calls when

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they're in the shower on a Saturday morning.

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That's happened when they mowed the lawn,

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when they're out at a concert and they take that call.

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I'm grateful that they kind of follow the

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same excitement and involvement that I have for the company.

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And the other thing we talked about is carries Palpal shoes.

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Yes.

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What's your pal pal? You're super here. What is that driving force?

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What is that driving force? I know.

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I love that.

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Number two, number two.

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And here's one thing I notice when it comes to talking about you, you

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take a deep breath and then formulate your answer.

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But your business so that separation come sometimes.

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But what is your Palpal?

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Not your business right outside of your business.

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I'll put that challenge on.

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And I guess when you say Papa, because it's interesting.

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As I went through the book, I don't know if it takes on a different

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if it takes on a different visualization for other people.

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Again, I don't know.

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I'm going to sound like a bit like a

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broken record, David, but it's just that getting up there and every day

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is a new day and everything is limitless at that point.

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I'm just excited about that.

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I don't know what the day is going to be, and I just look forward.

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It's an energy thing.

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I think it's looking forward to what's happening and

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what I can do and what's going to get thrown my way.

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I don't know what it is.

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It's the problem solving, the aspects.

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I like that I get a lot of energy.

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And the people that work at Polyp get a

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lot of energy from interacting with customers and being with them, being on

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site with them and educating them and training them.

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And it's that I think we all get sort of

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that contact tie off of the human interaction because the companies

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themselves are interesting, but learning about why they built them or how they came

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to be or how many generations have gone through that's.

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Where I get a contact tie off is just that

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I learned so much from them, and hopefully they learn from us, too.

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And it's interesting because I never thought about my Palpal.

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Our personalities are very similar.

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So my Palpal is bringing people together,

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whether it's personal or professional, and watching them in Iraq.

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I thrive off of that.

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And when I can sit back and say, okay, this is working.

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I know I'm doing what I'm meant to be

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doing in the book, and I'm going to use this because we were talking about it.

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What's fun to you?

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What do you think is fun things to do?

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Because it talks about how growing old we give up.

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That fun that, you know, it's working in

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different things of that sort. So what is your fund?

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I love, too.

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And maybe that's just a nod to the Liberal art side.

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I love reading and I love writing.

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So that's my outlet.

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I do a lot, not necessarily journaling,

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but I do a lot of just writing, a lot of it's more kind of taking down my thoughts

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and whatnot and what I've learned, and it has to go somewhere.

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I think otherwise, I don't know what I would do.

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So it's always learning.

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I love the fact that you should never stop learning.

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I think maybe some people give that up with business.

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You can see some businesses where they've just sort of reached a certain Plateau,

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and that's where and it's reflective of the owner or whatever, whether they don't

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have the time or whatever it is, it just stays on that level.

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And I don't ever want to have that kind of company or be that kind of person where

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you're not learning because you never know who you're going to meet.

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That's what I didn't know I would meet you.

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I would learn so much.

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You've taught me so much about Columbus and the areas and where to go.

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And I probably pestered you with too many emails.

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I can't wait. Can I ask you one more thing?

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As I said, I'm coming back in your inbox again.

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So I think that's it. It's just learning.

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I'd have to keep learning.

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And I know that should never stop.

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And that's what keeps me going, too.

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And I think you hit it when you become stagnant.

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You've stopped.

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I've been on profit world almost 30 years,

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so it's not necessarily totally reinventing, but adjusting with the times.

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How have you adjusted with the times over the past year and a half?

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She was almost two years now.

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For the company, for Polyp.

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It was a big thing because what happened when the world kind of stopped turning for

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a while was businesses had to figure out how to sink or swim.

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And we were on the forefront of that with

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people that look, how do I keep my business open?

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How do I keep my employees in my customers safe?

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How do I keep the dollars coming through

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the front door in a safe manner that is easy to use.

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So several customers, we had to go and

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figure out and reinvent, use different tools, do ecommerce things, use mobile

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payments, whatever it would work, contactless pickups, contactless payments,

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whatever it took to kind of keep doors open that way.

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Every a majority of our customers came back to

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us and said, all right, rules have changed.

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So what do we need to do?

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And that's why I'm grateful, though, as we always told them, come back to us.

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Don't do the research by yourself.

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Let us know that this is our pocket we're good at.

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Let us come in and help you figure out how to get through it.

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And Thankfully, I'm grateful about 98% of our customers made it through the pandemic

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and whatnot we had a couple that just couldn't do it.

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And I certainly understand that it's what you can do.

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But they came out of it, I think, with a renewed faith.

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I hope for us and that they

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can side step when something like this comes through their doors.

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And that's the thing. And as a business owner, a women business owner, what advice

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to give up to up and coming young women in future business owners?

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Sure.

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I think you have to always look for again networking.

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That's what I'm excited about being a part of the Chamber.

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I think never knowing who you're going to run into, being open to any kind of

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opportunity, don't immediately kind of read something that doesn't.

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Yeah, of course.

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What is the opportunity cost of your time?

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But what could it be?

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What not knowing.

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So I think putting yourself out there doing resources, asking any kind of

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question, as you know, David, stupid or not.

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I mean, do you think it is or not?

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I mean, I think that's the thing I've

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learned is every day there's a different opportunity to learn something, meet

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someone who knows where that's going to go down the road.

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And I think I'm an example of that from I have relationships from more than half a

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lifetime go that I still have for a reason that I just went on a Lark.

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I thought, yeah, I'll go to this event or

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I'll go to this again, like this the book club.

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I'll go to this open event.

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I'll go, oh, and there's just some free network.

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Let me go down there and talk and

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hand business cards out and raise your hand a lot.

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Or like, I am getting to David's email box a lot and say, what about this?

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What about that?

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I love this phrase from my father says, you don't ask.

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You don't get.

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I think that's what you do.

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You have to put yourself out there.

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And I don't think it's the case anymore for women.

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But maybe it was years ago.

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I think there's a lot of fierce women out

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there that I had no clue existed until I started going out there.

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And I go, Whoa. Okay.

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Wow. Yeah.

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I want to be you.

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It was like the one woman poster or something.

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And again, I like, we talked about that

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energy there's that contact high off of people like that.

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And suddenly your mind starts working and

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you start thinking about things you never thought before.

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Well, we have a new member that joined

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last week, and she is a first time business owner.

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Purchased the business in December, and we connected.

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And I forget how.

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No, actually, it was through Facebook, the UA discussion group.

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And you ain't nutrition.

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I met with her, Marissa.

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We sat and talked,

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and it's about conversations and thinking outside the box and Zigging and Zagging.

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So you're right.

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There are so many powerful, strong women in this Chamber in the Try Village area.

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Yes. And I can see to you one of those.

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Bless you. Thank you.

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And that's another great example.

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I had to David, the other day.

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I was at a networking event in San Louis.

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Obispo slow and young Gal came up to me, and we were talking, and I loved it.

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One of the events, they had just sort of a handful of questions on the table.

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They're like, just ask these ice breakers.

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And one of the questions was, Well, what are you afraid of?

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And she said, Well, I'm afraid I'm going to fail.

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And I said, Well, why?

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She had been in the eye care industry for about seven years, and it was a good job.

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But when the pandemic kit, she couldn't deal with it anymore.

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And so she was a fantastic photographer.

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She showed me her pictures and whatnot she

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said, so in the middle of the pandemic, I opened a photography studio.

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I said, I would consider that a huge success.

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I think you conquered your fears there by doing that.

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I mean, who else would start a business in the middle of a pandemic?

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Not it's going to happen.

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And she stood up a couple more inches

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taller, and she's like, oh, I hadn't thought about that.

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I said, sure, because you're down in the trenches doing it.

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You don't even realize until you pop your head up.

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Oh, I'm still here. Everything's going well.

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I'm actually doing something. And that's the fun part.

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You don't even realize it.

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And then at the end,

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you've built the track and you turn around and you go, wow, that's a lot of miles.

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I was so happy for her.

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I was excited for her.

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And I hope left feeling better because she thought that she hadn't gotten anywhere.

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And she had dozens of customers and a studio.

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And I thought, My goodness, Gal, you're doing great.

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And I think that's where the seasoned professionals as yourself come in and help

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with the next generation of business owners.

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So if somebody wants to get a hold of you about Polyp, they contact sure.

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Yeah, we'd love it.

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It's a conversation that if somebody just doesn't understand their processing

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solution, if they're doing the right thing, or if they're getting the right

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rate for something, if they just want somebody who's going to break it down for

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them, and we'll take as much time as they need to educate them.

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So our website is Poly Pay Com.

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It's P-O-L-Y-P-A-Y com.

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You can send us an email at Info at Poly Pay com.

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Or we love phone calls, too.

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80559 two 2700.

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All right, Jamie, thank you.

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We could go on for hours.

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I know we could.

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And if you miss all that, you can always

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contact me at Info Chamber Partnership org.

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Jamie, thank you. Thank you for the time.

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I look forward to the future with you,

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part of the Tri-Village Chamber Partnership.

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And have a great day, everybody. Yes.

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