Customer and Employee Loyalty Programs
Episode 4512th October 2021 • Order Up • National Restaurant Association
00:00:00 00:23:38


Last year, restaurants were in crisis figuring out ways to keep making sales. This year, as the customers return, we’re seeing an increase in employee dissatisfaction. Tama Looney, Head of Customer Success at Global Payments, joined us for a look at how loyalty programs can benefit both customers and employees. She also shares gift card purchase trends and makes the case of responsible use of data. Listen in!

  • (00:53) - Payments for small businesses
  • (01:35) - Handling the crisis
  • (05:40) - Loyalty evolution
  • (13:39) - Employee empathy
  • (17:30) - Gift cards
  • (18:58) - Data is king

The views expressed in this podcast are solely those of the speaker and do not necessarily represent the opinions of the National Restaurant Association (Association) and its affiliates. The Association does not warrant or guarantee the accuracy or suitability of any information offered, and the listener is encouraged to do their own research and consider the applicability and suitability of the information provided for their own individual circumstances.

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