John DiJulius III is a best-selling author and authority on world-class customer-experience. Organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

John spoke about the main foundations of his book, the Relationship Economy, and the opportunity for companies’ time to take their customer experience to a completely different level in these challenging times.

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