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Medical bill review is about much more than processing medical bills. It's a critical tool for supporting appropriate care for injured workers and managing workers' compensation costs.

In this episode of our Claims in action: Driving better business outcomes podcast series, host Catherine Marciniak, Head of Property and Casualty Claims at Zurich U.S., sits down with Jesi Pabley, Head of Managed Care and Vendor Services at Zurich U.S., to explore the role medical bill review plays in workers' compensation claims management. Their conversation unpacks common misconceptions about medical bill review, explains how medical expertise and data-driven insights support better claim outcomes and highlights the importance of integrating bill review with broader managed care strategies.

Listen now to learn how a comprehensive approach to medical bill review can help organizations improve outcomes and better manage loss costs.

In this miniseries, other episodes include:

9/9/26: Road to recovery: Workers’ Comp and Managed Care

Record date: 7/17/26

Air date: 9/23/26