In this episode of Impactful Teamwork, host Julia Felton welcomes Andy Pitt, Managing Director of Service Service Recruitment.

Andy shares his journey from an initial reluctance to join the recruitment industry to eventually buying the company he loved. The discussion moves through the significance of gut instinct in decision-making and empowering team members by trusting them and avoiding micromanagement.

Andy explains his leadership philosophy, focusing on treating employees as he would like to be treated and allowing them to excel in roles that suit their strengths. The conversation also touches on maintaining a positive workplace culture, embracing flexible work policies, and celebrating both successes and failures for continuous improvement.

Andy’s insights offer valuable lessons for leaders aiming to create a harmonious and motivated team environment.

00:00 Introduction and Host Welcome

00:17 Guest Introduction: Andy Pitt

00:52 Andy’s Journey to Service Service

04:06 The Importance of Gut Instinct in Business

06:13 Creating a Positive Work Environment

09:02 Empowering Employees with Flexibility

13:16 Aligning Roles with Strengths

18:13 The Power of Happiness and Energy in Business

28:51 Learning from Mistakes and Celebrating Successes

32:11 Conclusion and Final Thoughts

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