Jay Sanchez gives his best tip for succeeding in uncertain times, what we're calling the "help me help you" strategy.

Timestamps:

00:00:00 - The Secret Recipe

00:01:41 - Aligning Goals with Customers and Organization

00:03:03 - Turning CS Inwards: Help me help you

00:04:30 - Building the Foundations of Customer Success

00:05:49 - Connecting Internal Processes to the Customer Experience

00:07:16 - Facilitating Customer Conversations and Relationships

00:08:56 - Connecting with Sales and Other Teams

00:10:23 - Power Dynamics and Building Trust

00:11:41 - The Ben Franklin Effect

00:13:10 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

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Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jay:

Jay's LinkedIn: https://www.linkedin.com/in/jasanc13/

Mentioned in this episode:

Matik

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