Are you feeling nervous or unsure what to work on? Every CEO knows what it’s like to have emergencies, breakdowns, and little fires to put out, but when you’re doing this all day, everyday, it can almost feel daunting trying to figure out which fire or task to focus on.

Bill had a client that faced exactly this problem. A great exercise to do is the ‘Net Promoter System’ (NPS) scoring. This exercise gives you a bird’s eye view on everything that’s happening and any disconnects that’s appearing in the business.

It gives CEOs a clear vision on what needs immediate attention, and where customers feel like the business is falling short. Try it out and you’ll quickly see some of the gaps that need filling.

Resources:

Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops.

Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.)

Bill on YouTube

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Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach.

We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success.