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Brand Loyalty for Business: Confections, Community, and Cotton Candy | North Carolina Black Woman-Owned Business
Episode 429th May 2023 • Honey & Hustle • Angela Hollowell
00:00:00 00:26:59

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Transcripts

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Community is unity.

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And one thing that makes Durham

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so sacred is the amount of.

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Human beings that, want

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better for our world.

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You know, there's so many

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freedom fighters here.

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There's so many people here that

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are creating those spaces for,

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black and brown small businesses,

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and there are so many people

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who are, fighting for, small

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businesses and curators to get

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those resources so we can be

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successful in this late stage

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capitalist white supremacist world.

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You're listening to Honey

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and Hustle, a video podcast

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that inspires the dreamers,

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creators, and hustlers to make

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a business from their passions.

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I'm Angela Hollowell, and I'm a

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visual storyteller Based in Durham,

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North Carolina, I sit down with

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creative entrepreneurs, nonprofit

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founders, and small business

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owners as they share their stories,

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the lessons they've learned

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throughout their careers and how

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they've worked to make a positive.

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Hey everyone.

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My name is Angela Hollow.

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I am your host here at Honey and

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Hustle, and today I am joined

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by the magical furries princess

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herself, Jackie of Wonder Puff.

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Jackie, thank you so much

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for being here with me today.

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Hey

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girl.

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I'm good.

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I am good.

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So me and Jackie ran each other a

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very, very long time ago at one of

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my favorite places in Durham, which

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is um, Queenies and King Fisher.

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\ Um, and she has been

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spreading her magical fairy

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tale dust all over Durham.

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But for people who don't know and

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who are curious about the Durham

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versus everybody's shirt, can you

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tell us a little bit about There it

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Oh

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I feel Of course.

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Of course.

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Um, yes.

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Can you tell people a little bit

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about like, how Wonder Puff got

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started and why that feels so akin

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to like who you are as a person?

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Yes.

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Yes.

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Well, I'd love to start

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off by saying thank you

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for sharing space with me.

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Honey and Hustle have been.

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You know, you have been connected

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with really profound, wonderful,

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loving entrepreneurs in Durham

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and beyond, and, um, very proud

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of you and wishing you so much

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success in your podcast, and

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I'm really very, very grateful.

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To share space with you today

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because I feel like we've been

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trying to do this for like the past

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80 years and now we're here today.

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Um, like Angela said,

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my name is Jackie Morin.

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I go by she, her, and I am,

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um, half of Wonder Puff.

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I, um, established this

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small business of sugary

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confection with my business

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partner and husband, uh, Reem.

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And yeah, we love Durham.

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We love the bull city.

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And Wonder Puff could

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not exist in a place.

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Other than this wonderful

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city, um, I was introduced to

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cotton candy over a decade ago.

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Uh, me and re we were, we

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grew up in South Florida.

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Uh, he's from Miami and I'm

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from Broward, uh, which is

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next door to each other.

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So I just tell people I'm from

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Miami because they wouldn't know

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where Miramar or Pembroke Pines is.

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You are familiar

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with South Florida.

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Uh, and so I was introduced to

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a cotton candy company when I

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was volunteering at a nonprofit

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organization with my baby

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sister, who's now a wonderful

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chef living in Asheville.

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Shout out to Jasmine.

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Shout out to dream vote for just

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being radically her and wonderful.

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And I remember no one

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touching this cotton candy.

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I'm just like, it's

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after 12 o'clock.

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I haven't had my sugar

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fixed for the day.

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No one's touching this cotton

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candy machine, so I'm gonna go

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ahead and play with it myself.

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And so I poured this pink,

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extravagant, electric pink

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sugar into the machine.

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Press the button, press the

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heater, and sugar just flew out.

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And I'm just like,

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this is a whole vibe.

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And I just started spinning

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and twirling and the moment I

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started spinning and twirling

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the cotton candy, the families

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of the nonprofit that was there

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started to like form a line.

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All the kids were just

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like, oh, it's cotton candy.

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And I did some research

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extensively and, saw.

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that Cotton candy was becoming

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a super hot commodity for

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private events such as weddings

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and birthdays, and people

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from all over the world were

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creating their own small, sugar

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confection in their community.

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And I'm just like, this will

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be Very wonderful to do.

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Just not in Miami.

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And so when we moved to Durham

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seven years ago, me and Reem, we

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knew that it was time to bring my

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sugary dreams to the bull city.

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And so we've been spinning

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cotton candy for the past

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six years, ever since.

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And it's been pretty wonderful.

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Yes,

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we definitely wanna give Reem

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his flowers because first of

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all, he was not excited to meet

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me, but you know, that's okay.

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No, that is just, that's

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just a water sign,

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Pisces, uh, man for you.

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They are just calm and

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cool, wavy in the water.

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So I hope you did not

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take offense to that.

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Not at all because he created

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is my favorite flavor, which

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is the Jasmine Tea, which

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I love and highly encourage

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anyone to try if they're in

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that area or to buy online.

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And it just kind of speaks to

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like your palette and like a

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little bit of like how you bring

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your personality into the flavors

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that you guys have created.

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Can you talk to me a little bit

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about like how you come up with the

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flavors and like how you've kind

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of molded wonder puff into your

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own custom confectionary business?

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Yeah,

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so one thing that we really pride

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ourselves in when it comes to

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our sugar is that it is vegan,

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artificial free, artificial

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ingredients, like coloring.

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We, it's just, yeah,

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it's just pure.

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Cane bone, char vegan bone,

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char free vegan sugar, and As,

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and as also our ingredients.

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And so when we are making our

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flavors, uh, Reem likes to

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move extremely intentional.

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He is an audio designer,

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sound engineer, a producer,

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musician, and so that, that,

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that need for perfection.

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Um, Has really oozed into

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our business when it comes

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to our actual product.

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And if it wasn't for him, um,

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y'all would just be getting

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regular st bar cotton candy,

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uh, sugar if it was for me.

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So I'm very grateful that,

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uh, ream, um, you know, is

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the scientists when it comes

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to creating sugar, and it's

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all about, you know, what is.

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Different and unique.

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So when we first started our first

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couple years of operating Wonder

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Puff, um, we started off with like,

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Some simple, basic flavors that are

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still a staple to our menu today.

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So salted caramel is

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a banger, uh, mango.

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Uh, everyone loves raspberry

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mojito, even though that's not

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really, uh, a regular, uh, flavor.

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Um, but we kind of

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really go in and.

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We just move with

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a lot of intention.

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Um, and so we're not really

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just grabbing things and

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mixing them together.

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we're thinking about things that

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we've experienced in real life,

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like what, we eat that we like,

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and try to, find inspiration.

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Through that.

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for example, we used to sell a very

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popular flavor alongside with the

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Jasmine flower, is orange cardamom.

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And that was curated by

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my sister, Jasmine, who.

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Like we wanted to pay homage

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to our culture, because we're

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West Indian and we, you know,

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cardimum is a very important

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spice in our household.

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And then we, have also

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Haitian cake, which represents

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our Haitian culture.

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Uh, and that is butter, vanilla

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rum, and another rest, another

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ingredient that Rem would know.

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So, um, you know, my bad, I

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don't know what's all in the

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Haitian cake, but everyone

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loves it and it's one of my.

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And so yeah, that's, that's how,

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uh, that's how we get inspiration

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through our sugar making.

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Lovely.

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I love it.

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And a lot of your, you know, taste

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testers, your first, you know, um,

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people who experience your cotton

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candy, you see them in person.

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I believe you started with popups

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and doing like, you know, popups

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at events before going to, you

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know, Focusing on the e-commerce

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store during the pandemic.

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So can you talk to me about kind

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of like those first kind of like

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customer interactions and like

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how that helps you curate kind

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of the events that you went to

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and then how you shifted to,

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you know, kind of how you can

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create that experience that you

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know, people love and enjoy to

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that online shopping experience?

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I know that was like a big

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question, but it kind of

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No, no.

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Yeah, I hold space for it.

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Um, yeah, so when we started

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Wonder Puff, we did lots of

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free events, mostly, um, with

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black and brown curators.

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Uh, we gave a lot of our services

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to, um, either black or brown

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curators or black and brown spaces.

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And that's how we really,

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uh, we were able to get

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our business out there.

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Um, kind of leaning on the.

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Uh, you know, word of

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mouth kind of experience.

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And so we would truck along

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with our cotton candy cart

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and ask people like, Hey,

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can, can, can we vent here?

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Um, and this was like, right,

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this was like on the rise of like,

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you know, marketings and markets

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before you had to spend hundreds

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of dollars to, to be a vendor.

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Um, since we've been doing this

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for such a long time, we, I

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would, you know, ask businesses,

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can I share space with.

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And they would say yes, and I

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would give of our services for

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free or um, charge little, very

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little, uh, to the patrons who

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would partake in our cotton candy.

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And that really helped open

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the door, um, in connecting

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with other black and brown

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businesses and curators.

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And, you know, if I'm

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gonna give anything.

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For free, it might as

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well be cotton candy to

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my black and brown people.

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So that was very important,

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uh, for us to do.

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And then slowly but surely, We

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started getting asked to do vegan

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markets and regular local markets,

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and that's how we were able to

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connect with our community members.

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Uh, that's when many people, uh,

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discovered that they can have

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cotton candy in their offices,

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in their weddings, and so that's

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how we were able to have you.

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Clients we're, we're through

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those markets and like a lot

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of, many small businesses,

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um, who, who are vendors.

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Uh, and so I think

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that's pretty cool.

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Uh, we also started to do,

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um, We also started to vend

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in much more larger scale.

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So, you know, we would

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go to Atlanta and do

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Afropunk a couple times.

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Uh, we would go to New York

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cuz I just love New York.

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She's like, you know, next to

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Durham, you know, actually New

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York was my first love, but,

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uh, Durham is my true love.

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And uh, I would ask Reem

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like, Hey, can we drive?

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Cuz you know, from North

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Carolina to New York.

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Is literally a half day's trip.

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And so we would pack up our

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car full of sugar in the cotton

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candy machine and we'd just go

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to the city and, you know, bring

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our sugary magic to, to the big

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apple, which is really cool.

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Um, and that's where we started

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to realize, wow, we have a really

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awesome product and there's a

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potential opportunity to like,

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maybe we can make this bigger than.

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Marketing outside of

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birthdays and weddings and

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vendors, markets and stuff.

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Yeah,

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that is crazy.

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Did not know you went to Afropunk.

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So shout out to Afropunk

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for having your girl.

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Um, yes, we're not

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gonna get into that,

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but I am excited to hear about

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like, how you took it from

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like these sizable cities.

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I mean, if we're talking Miami,

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Durham, Atlanta, New York,

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these aren't like small places.

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So you're getting.

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Market of people at one

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time with each event.

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And so I love how you realize

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some people still do this and

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consider that to this day.

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Like, oh, we went the old

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way of, of word of mouth.

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But like word of

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mouth is evergreen.

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That's everlasting.

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That is the past, the

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present in the future.

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That's really the best way.

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You know what I mean?

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Because it's like not only people

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who follow you on Instagram

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and maybe bought from you

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on Instagram one time, it's

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like, no, I met this person.

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I got to actually get

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a feel for who she is.

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Like, you know, it's a different

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experience when you actually

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meet someone in person and

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can vouch for their brand from

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like, you know, versus like

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Instagram, like, oh, I tried it.

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You know, it, it was fine.

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But you know, you don't have

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a personal connection to

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the people who created it

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cuz you're just not there.

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Um.

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So again, going back to that

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like, you know, obviously over

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the pandemic weren't a whole

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lot of events to be vending and

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you guys kind of switched to,

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um, I wouldn't say switch, but

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like obviously had to focus on

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maybe more e-commerce sales.

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And I know you made some

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kind of new products for,

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um, people buying online.

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Can you tell me a little bit

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about how you guys kind of like,

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again, are continuing to like

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grow and progress and like meet

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the needs of your customers?

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Right.

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Yeah.

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So we all know that 2020 was, yeah.

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And um, you know, Aside from

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the world, viscously violently

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changing cuz of covid, uh, small

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businesses took, took such a huge,

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major hit while, you know, our

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politicians and big banks were

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getting p p P loans and it's

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just like, okay, well what

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about the small businesses

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who have been doing this

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for, for decades and who.

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Are trying to keep their employees.

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Like what, what

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happens to, to, to us?

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And, and, and while so many

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businesses were being closed

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in 2020, other businesses like

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myself, were going all the way up.

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Because everyone was at home.

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So because everyone was at

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home, uh, they had a lot of

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time to buy cotton candy.

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So we were making cotton

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candy by the hundreds, if not

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thousands, um, every month.

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And it was incredible.

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Uh, it did stop once everyone

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went outside, but, um, To

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receive so much support,

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uh, during the lockdown, uh,

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of 2020, it really helped.

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Um, one not only drives drive

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our sales, but created, uh,

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sus sustainability in a way

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that we've never seen before.

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Uh, and we were able to afford

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housing and, you know, that

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was very, very important to us.

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And, um, still one of.

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Most fondest memories when it

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comes to entrepreneurship and,

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and seeing how people were so

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intentional with, with, with

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consumerism at home and, and

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intentional with, with supporting

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black and brown businesses.

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And not only that, people

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really loved our products.

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I really, I do wish that

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energy still exists because.

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It's day and night now from

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2020 during, lockdown to now,

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the way people are consuming

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is very, very different.

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I would say unfortunately

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that many people, they forgot

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about small businesses and,

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you know, that is unfortunate.

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And, we, also took a hit,

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After all that, after all those

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wonderful sales, you know, it's

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kind of like the whole Black

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Lives Matter movement and,

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corporations kind of capitalizing

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off of that and, you know,

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trying to rise, you know, raise

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black and brown people's voices.

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But I guess it was

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no longer trending.

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And so people just kind of went

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back to their everyday program,

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which is something that we're

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seeing now at our present day.

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Thank you so much for watching

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and listening to the show.

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Whether you're a day one fan or day

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100 fan, I'm so glad that you found

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Honey and Hustle and have decided

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to stick along for the ride.

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As a thank you, I wanted to

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give you a little gift that this

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show has so graciously given

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me the ability to continue to

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connect with thought leaders,

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industry leaders, business

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owners, and other entrepreneurs.

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No matter where I.

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Link offers a digital business

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card that is a natural extension

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of my website and social media

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platforms that allows me to

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easily send people to strategic

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landing pages so they can learn

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a little bit more about me, the

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resources I offer, and how we

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can continue to stay connected.

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When you click the link below,

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under description, you'll

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get 15% off any of their

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wearables, phone taps, and

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hopefully the last physical

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Thank you so much again

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for supporting the show

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and our show sponsor link.

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Yeah.

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Yeah, a thousand percent.

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I mean, like, it's very unfortunate

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because like at the end of the day,

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sometimes the best thing you can

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do for your small business is to

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get a job, but like when you don't

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feel like welcome and supported

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in that job, then it just makes

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it like twice as hard because then

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it's like, okay, I'm not being

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supported as a small business

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owner, and now I don't feel sup,

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feel supported in the workplace.

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So, Something's gotta give,

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like, you know what I mean?

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In order to have like a sustainable

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income either way, you know?

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Right.

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Right.

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Exactly.

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And so, uh, again, so it's 2023

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now we're filming this in April.

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Um, you got a space at Fox

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Chart R T P, which was finished

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over the pandemic, I believe.

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Um, talk to me a

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little bit about that.

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Cuz Boxed RTP is kind

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of a different retail.

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Yes.

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Yes.

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So, uh, box yard, R t p

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is a shipping container,

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food court space.

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So it's an outdoor food court.

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And, um, yeah, we said yes to a box

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yard at the end of 2019 and didn't

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really move into our space until

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2021 because of the pandemic and.

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are neighbors to awesome Black

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and brown other retailers.

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So there's Meet and Grace

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Aya, who's my sweet sister.

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I love her so much.

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And then there's Karina

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from Honey Press, uh, and

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she is South Asian owned.

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And, um, it's, the community

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in Vard is, is phenomenal

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because we're all small business

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owners and majority of the,

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the majority of the owners.

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Are in the space every day.

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You know, we're really, we're

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really there in the trenches

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with our employees and, um,

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it has been extremely unique

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to open up a storefront during

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the pandemic because 2021,

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we're still in a pandemic.

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2022, we're still in a

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pandemic and 2023 right now,

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COVID is, is still here.

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And so, I don't know how, I don't

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know how we did it and I don't

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know how we're doing it, but by

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the mercy and love of the universe,

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we um, you know, we have a small

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team of cotton candy connoisseurs

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and we still keep the lights on

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and I think, um, this is probably.

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Our best work yet is creating

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this, you know, sacred

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disco space full of sugar.

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And we are really thrilled to have

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our own physical space because

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not many small businesses are

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granted that opportunity because

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everything is so expensive and

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it's just not there for us.

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Um, and so, yeah, uh,

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we've been there this

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July with Mark two years.

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And it will also mark the last

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month that we will be at Boxy Yard.

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Um, as much, as much magic as

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we we created in the space, we

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are ready to expand and, and

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do big, big, bigger things.

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And, um, yeah, we'll be closing

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the store in July 31st in.

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Oh man.

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Yeah.

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That's a beautiful run though.

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A two year run, which

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is technically four

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years in the making.

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If we're starting back 2019.

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So, Been a long time coming.

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That's a long time to think,

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you know, it's a long time to

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like try it out, see how, see

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how the clothes fit on in a

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commercial space and then kind of

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see like, okay, what do I like?

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What do I not like?

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What do I want next to look like?

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Right.

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Um, So talk to me a little

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bit about what you and Ream

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have cooking up, because just

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even since I've known you and

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known about Wonder Puff, like

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you guys have been really

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successful in the online space.

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You guys have the little glitter

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bonds for your champagne.

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You guys have, you know,

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containers that people can get,

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and then of course I see you

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around town at pop-up events.

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So like what, what new experiences

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are you hoping to curate for.

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Right.

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So, uh, July would mark, so

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not only does our shop close

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in July, but it marks six

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years that we've been making

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cotton candy in the triangle,

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uh, especially, particularly

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the wonderful will city.

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Um, I'm, I'm gonna

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keep it real with you.

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I have no idea what's next.

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I don't know what the

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hell we're gonna do.

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And I'm, and, and, and

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I'm surrendering to it.

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Um, and, and, and being gentle

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and kind with myself and

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realizing like, it's okay if we

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don't have all the answers, even

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though we live in a capitalist

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world where we need to be

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productive every day to survive.

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Um, I know that when we close the

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shop, wonder Puff will continue

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to operate in a smaller scale and.

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You know, I don't know exactly

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what, where we'll be going next,

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but I do know that the goal is

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to go back to e-commerce one,

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to, you know, wholesale and,

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and, and bring our cotton candy

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into, into retail spaces, because

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that's something that I've wanted

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to do for such a long time.

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But everything is

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so bloody expensive.

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So it's all about asking for.

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And utilizing and exhausting

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all of our resources.

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And I plan to do just that.

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Um, when, when we close the shop,

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um, leaning on my community, asking

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people for resources and, and, and

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getting the ball rolling and, you

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know, taking wonder, puff in, in

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a different, different direction.

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Yeah.

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That's beautiful.

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I think this last, I guess question

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slash comment I have is just

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based on, um, something I heard

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a business owner say

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on a documentary that

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I was working on and.

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He said, I don't think we get

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anywhere without community.

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And he was speaking to, you know,

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the small business community,

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the local community of creators,

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but then also the people who

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are coming in and just kind

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of learning and moving here

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and really like recognizing

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the community that's here and

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wanting to contribute to that.

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You know, as you know, an

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amplifier, as a consumer, as

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a creator, all those types of

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things, like, and again, ending

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on your Durham versus everybody's

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shirt, like you definitely

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have an affinity to Jerem and

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the community that Sierra, can

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you talk a little bit about

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why the Durham small business

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ecosystem is so special and so

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unique and has really provided

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the playground for you to like

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try all these different things?

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Right,

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right.

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Yeah.

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Community is unity.

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And one thing that makes Durham

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so sacred is the amount of.

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Human beings that, want

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better for our world.

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You know, there's so many

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freedom fighters here.

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There's so many people here that

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are creating those spaces for,

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black and brown small businesses,

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and there are so many people

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who are, fighting for, small

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businesses and curators to get

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those resources so we can be

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successful in this late stage

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capitalist white supremacist world.

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Um, Durham is the reason why

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Wonder Puff exists, and I

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really don't see Wonder Puff

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ever being anywhere else.

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And if she was to go somewhere,

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You know, the, the headquarters

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will forever be in the Bull City

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and you know, it, it wa it was

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Durham and, and everyone else

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outside of this wonderful city

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that helped funded our Kickstarter

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for when we opened our store.

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And I'm forever grateful for

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people, you know, not only,

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um, people in Durham, but

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people everywhere who have

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shared the Wonderf wonder

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Puff experience with us.

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You know, just

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giving us a space to.

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Covered in sugar and giving

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us their hard dollars so

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we can stay sustainable.

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I think there's so much beauty

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in that because people don't need

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to spend money on cotton candy.

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You know, they don't need

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to share space with us.

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But, but they do, and they have

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for the past almost six years,

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and we don't take that lightly.

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Um, we hold every supporter,

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every client, every customer.

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We hold them very near and dear

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to our heart because this world

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needs so much radical love.

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And so we, we gotta do

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it together as a people.

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And that's something that

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Wonder Puff really focuses on

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is not only being a sustainable

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business through sugar, but

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you know, how can we make this

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world a safe space, um, when

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there's so much pain, you know?

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Yeah.

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That's so beautiful and I think

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that is just like a beautiful

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note to end on because we all

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need our happy place and whether

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that is your physical business,

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whether sure.

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Home, whether that's your

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circle of friends and family and

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loved ones, like it's so valid.

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It's so needed, and it's so

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important for you to be able

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to thrive in any environment.

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So thank you so much

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for sharing that.

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Thank you so much for being

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here with me today, and

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I really appreciate it.

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Thank you, girl.

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