On this episode we’re chatting with Danielle Filip, Director of Customer Experience, and Melanie Corrigan, Director of Ecommerce Marketing, at BIOHM Health. 

BIOHM is a gut health company rooted in over 40 years of science. We chat with Danielle and Melanie about the personalization and education efforts BIOHM provides their customers, like their at-home microbiome test.

They also share with us how completely overhauling their customer portal used for managing subscriptions dramatically improved their retention and CX bandwidth. Later in the episode, they walk us through their efforts to build their brand presence on social media and educate people with easy-to-understand content.

So let’s get started!