The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Paul Banks joins to explore the evolution of loss prevention. This episode kicks off a new mini-series - "A Bunch Of Bankses." Oliver Banks speaks to other insightful people named Banks are sharing ideas around retail and transformation.
Listen to this episode of the Retail Transformation Show to hear:
How the role of security guards has changed over time.
Why loss prevention is expanding to contact centres.
Examples of how speech analytics and data insight can stop loss and other challenges.