In shop ownership, sometimes we make big mistakes, experience massive failures, and are presented with incredible challenges. Some of these can hurt a little, but some can create massive pain for us and those connected to us. As leaders in our shops, these circumstances are ultimately our responsibility. This episode's guest, Joe Valind of Auto Saftey Center in WI has experienced the full weight of this concept firsthand with a bad business deal that almost closed his shop. In this episode, Joe will share the intimate details of what happened and, more importantly, how we came out on top.