More Than A CV is proudly sponsored by Biometric Talent - https://biometrictalent.com/

In this episode of the More Than a CV podcast, Sean Allen speaks with Swati Bansal, an Engineering Manager at Zendesk, about her journey in tech, the development of AI agents for customer support, and the importance of building diverse and high-performing teams.

Swati shares insights on hiring strategies, the significance of mentorship, and how diversity enhances team performance and innovation. She emphasizes the need for a structured hiring framework and the value of personal connections in the recruitment process.

Connect with Swati here – Swati Bansal | LinkedIn

Check our careers at Zendesk here – Careers at Zendesk

For Mentorship - if you’re interested in becoming a mentor, or looking for a mentor, check out the following - https://adplist.org/mentors/swati-bansal

✨ If you’d like to appear as a guest or suggest topics for future episodes, connect with Sean – Sean Allen | LinkedIn

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🎙 Until next time, this has been More Than a CV.