In this episode, Gymnazo Coach and Movement Specialist, Kaleena Ruskin, sits down with Gymnazo Founder and Movement Specialist, Michael Hughes, to talk about how understanding behavioral science has helped them better connect and communicate with the different personality types of their clients.

They cover their strategies for keeping a diverse group of clients on the same page, a breakdown of the 4 personality types, how to provide the best customer service for each personality type, their experiences and learning lessons, and more.

Here's a quick preview of this episode:

2:25 How Gymnazo incorporates Behavioral Science into Our Training

5:43 Mindset going into training sessions

7:23 Critical thing - where NOT to start

11:18 Kaleena’s experiences working with clients

13:23 Michael shares his big learning lesson

15:18 How Kaleena handles clients’ comments about her

18:33 Kaleena and Michael’s strategies to keep diverse group of clients on the same page

24:48 Breakdown of 4 different types of coaches

31:23 How Kaleena and Michael both married to their opposites and Worktraits helped them understand them better

33:08 Customer Service tips personal training these different personalities

35:03 Talking money with the different personality types

37:13 Introverts vs extroverts, the wear and tear on coaches

41:23 How do you understand different behavioral personality types to help you with your group and 1-on-1 clients?