This episode features an interview with Lori Mix, SVP Talent Acquisition at ibex, and your host, Sultan Saidov, Co-Founder and President at Beamery.  Lori is a self motivated, adaptable, and high-energy professional who leads recruiting through change and challenge. She is a strategic problem-solver who envisions smart solutions and executes with urgency across all levels of her organization. 

Lori discusses how she measures success, the three pillars of the talent lifecycle,  and how her team is working to create positive experiences for both their employees and their clients. 

About ibex:

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Quote:

“We incorporate our tools and technology and AI to create an experience that allows us to be nimble and flexible, so that we can bring people in quickly and give them a good experience. And at the same time, deliver to our clients and be nimble and flexible for them, but also give them a good experience as well.” - Lori Mix 

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TimeStamps

**(03:51) - Innovating talent acquisition 

**(08:50) - Setting candidates up for success

**(13:56) - Lori’s priorities for the future of hiring 

**(17:38) - What has changed in the talent experience?

**(18:30) - Advice from Lori 

Sponsor

The Talent Blueprint is brought to you by Beamery. Beamery's Talent Lifecycle Management Platform makes it possible for companies to deliver more human talent experiences and unlock the skills and potential of their global workforce using industry-leading AI. Learn more at beamery.com.

Links

Connect with Lori on LinkedIn

Connect with Sultan on LinkedIn