Michael hosts Christian to discuss how voice AI can solve a persistent restaurant operations problem: missed phone calls that cost revenue and damage guest experience.

Christian shares his early experience working front-of-house in a busy Southern California restaurant where calls were often ignored, then explains how a 2024 voice AI demo led him and his cofounder to build Loman, now used by 1,500+ restaurants.

They cover key stats (30% of restaurant revenue comes via phone; 40% of calls are missed), how Loman answers 100% of calls, takes orders and payments, books reservations, answers questions, supports multiple languages, handles up to 50 concurrent calls, and integrates with major POS and reservation systems to pull menus/pricing and push orders into the kitchen.

They also discuss customization, continuous learning from call data, adoption best practices, AI’s future impact, and practical AI tips for operators.

Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show.

Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI.

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Learn more at https://lodgify.com/

Connect with Christian:

https://www.linkedin.com/in/christianwiens?skipRedirect=true&miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAABQkpesB4RRaowtsUCQDK-LpDtxIsyEdwfk

Website: loman.ai

Instagram: instagram.com/loman.ai

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