In this episode of Unlocking High Performance, Jason is joined by Chris Sund, President and CEO of UnityMed and GQR Healthcare and COO of Nebula. Chris leads a distributed workforce across healthcare staffing, recruiting, and AI-powered talent solutions, and he shares how his teams treat experience design as a deliberate, structured part of the business.

At a time when many workplaces are leaning harder into productivity pressure, Jason and Chris explore a different perspective. They push back on the idea that fun, care, and connection somehow compete with performance. Instead, Chris makes the case that proud, connected employees often do their best work because they actually want to.

Key highlights from the conversation include:

👉 How Chris and his leadership team turned experience into a company-wide thematic goal across employees, candidates, and clients

👉 Why looking for friction is one of the most practical ways Chris's team improves both customer and employee experience

👉 The kinds of shared moments, from Mario Kart in the parking lot to birthday celebrations, that become the core memories employees actually remember

👉 Why leaders should sometimes let employees run with an imperfect idea instead of stepping in with a "better" one

👉 Chris's perspective on the link between employee pride, coachability, and sustained performance

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Linkedin:

Connect with Chris: https://www.linkedin.com/in/christophersund/

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