In this episode, I sat down with Ryan Wang, CEO & Co-Founder of Assembled, the AI-powered workforce management platform transforming how companies run customer support.

We dived into:

• The spark behind founding Assembled

• The misconception around AI “replacing” roles

• Key differences between U.S. and European adoption of AI

• How agentic AI could reshape frontline support

• What CX and CS teams must prepare for over the next 3–5 years

A must-listen for anyone building in AI, customer operations, or scaling support teams globally.