Yesterday, I raved to my bestie about a company I’d been ready to throw in the towel on just a month earlier. What changed? How they handled my customer experience!

What can you take away from that in your own business is what we’re exploring in this episode.

I’m sharing the customer service moment that turned me from frustrated buyer back into loyal fan, and what it reminded me about the way we serve our own clients.

Because your clients don’t need every part of their experience to be flawless. But they do need to feel heard, understood, and cared for when something isn’t working.

I’m also sharing the simple question I ask clients to uncover blind spots, strengthen relationships, and improve the experience in ways I could never see from inside my own business.

Whether you’re a coach, consultant, speaker, or service provider, this is a small client experience strategy that can help you keep great clients longer, create stronger advocates, and make your business better at the same time.

🎯 YOU’LL DISCOVER

• How one company turned a frustrating customer experience into a glowing poolside recommendation
• Why being heard can completely change the way someone feels about your business
• The hidden client experience blind spots you may never notice on your own
• The simple question I ask to uncover what could be better
• Why honest feedback can strengthen trust instead of damaging it
• How better client conversations can lead to stronger relationships, referrals, and repeat business

🎧 DIVE INTO THIS RELATED EPISODE

EPISODE 37 - Why You Shouldn’t Ask for Testimonials (and What to Ask for Instead)

💌 GET THE NEXT NEW EPISODE!

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😂 LOCAL TO NC? SEE ANNIE DO STAND-UP COMEDY THIS OCTOBER!

Catch Annie's stand-up set in her hometown of Fayetteville, NC!

Headlined & Created by Kiki Wynns

Friday, October 16 at 7:30pm | Ladies Laugh Lounge (all invited!)

Get tickets here: https://ticketmesandhills.com/events/ladies-laugh-lounge-show-october-16-10-16-2026

#clientexperience #clientexperiencestrategies #clientfeedback #clientretention #clientrelationships #referrals #businesssystems #coaches #consultants #servicebusiness #establishyourself