Hi everyone, I have Matt Rann back with me and we are focusing upon neurodiversity. We are taking a look at accessing insurance when someone has ADHD, autism, dyspraxia and/or dyslexia.
A big part of this session is focused upon adviser skills and responsibilities, to ensure that clients are supported. We also talk about potential underwriting questions and how insurers can take steps to improve their communications.
The key takeaways:
Statistics over how many neurodiverse people are living within the UK, it’s millions!
To never make assumptions about your client based upon their health.
Ways to adapt your sales approach to support people that require different communication routes.
I will be back in a couple of weeks with Katharine Moxham and Roy McLoughlin to chat about group insurance.