Have you ever wondered how Chick-Fil-A built its well-known culture and talent systems?
How about their ability to select the top talent in the hospitality industry while still achieving a 95% retention rate for corporate staff AND franchisees?
This week – we invited on the very talented Dee Ann Turner -who was not only the former VP of Talent, Human Resources, Enterprise Social Responsibility, and Sustainability for Chick-Fil-A but also a 3x bestselling book author. We chat in-depth about how to increase your employee retention, the process of developing your talent systems, and saying that talent is one of the most competitive qualities that a business can have.