Christine O’Rourke is Head of Conduct Standards at RICS supporting surveyors by producing standards and guidance on professional conduct including the Rules of Conduct. She has worked in complaint handling roles in a number of organisations including RICS, other professional bodies, and the Pensions Ombudsman.
What We Cover:
- Why RICS regulation is not a counsel of perfection
- What RICS’ new rules and regulations contain
- How to maintain professional competence in surveying
- How to communicate with a focus on respect, diversity, and inclusion