This week, we are joined by Claire Harrison, the Head of People at Burnetts, one of the biggest law firms in Northern England. Claire has had a broad career having previously worked as a project management and secondary school teacher. She is using all her previous work experience to help people find a better work-life balance in her capacity as the head of HR.

Claire is passionate about improving employee engagement and is here today to share how she is creating a culture of care for both employees and the business.

Here are the highlights:

(06:53) Change in any organisation can only happen if you've got senior management buy in.

(13:12) People appreciate the fact that they are being paid a good salary for what they do

(14:47) At the end of the day being a good manager is just all about caring!  

(22:03) If you invest in your staff, you get the returns.

(28:09) You’ve got to speak the same language as the people who are listening

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