Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Guilherme Cardoso, Head of E-Commerce at Continente, Portugal's largest grocery retailer and the food retail division of Sonae MC, to unpack the state of online grocery in Portugal and what it takes to build an e-commerce business that balances growth, profitability and customer experience.

Guilherme explains how Continente is balancing e-commerce growth, quick commerce and profitability while adapting to changing consumer expectations around delivery. He also looks at what's next, from AI and personalization to the lessons Continente has learned from operating its autonomous grocery store.

In this episode:

• Inside Continente & Sonae MC, Portugal's largest grocery retailer

• Balancing e-commerce growth, profitability and customer experience

• Why quick commerce is moving away from 15-minute delivery expectations

• What Portuguese consumers want from fast grocery delivery

• How Continente uses stores, warehouses and a Lisbon dark store for fulfillment

• The role of AI agents and personalization in Continente's e-commerce strategy

• Lessons from Continente's autonomous grocery store

• Why the autonomous store has evolved into a hybrid model

🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.