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Unlocking Authenticity to Attract Clients with Ron Tester
Episode 175th September 2024 • The One Small Change Podcast • Yvonne McCoy
00:00:00 00:28:49

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In this inspiring episode of The One Small Change Podcast, host Yvonne McCoy engages in a transformative discussion with guest Ron Tester. With over 25 years of entrepreneurial and coaching experience, Ron shares his journey from being a physical therapist to owning a successful business and eventually becoming a full-time coach. The key to his success? Embracing authenticity. Listen in as Ron and Yvonne explore the power of showing up as your true self, the importance of societal expectations, and practical steps to be more authentic in your personal and professional life.

Guest Bio:

Ron Tester is a seasoned entrepreneur and coach with more than 25 years of experience. Originally trained as a physical therapist, Ron built a successful mid-7-figure business from the ground up, learning invaluable lessons along the way. Inspired by his own journey and the desire to help others, Ron achieved several coaching certifications and now dedicates his time to coaching others full-time. His approach centers on authenticity and personalized connection, helping his clients achieve meaningful success.

5 Key Points Discussed with Timestamps:

  1. Ron's Journey to Coaching [00:01:14]
  2. Ron shares his background as a physical therapist, how he started his business, and his transition into coaching.
  3. Impact of Authenticity [00:03:09]
  4. Ron discusses the small yet significant change of giving himself permission to show up as his true self and its massive impact on his business.
  5. Overcoming Societal Expectations [00:05:25]
  6. Both Yvonne and Ron delve into the reasons why people often hide their authentic selves, such as societal expectations and the desire to fit in.
  7. Practical Steps to Authenticity [00:16:32]
  8. Ron provides actionable steps for showing up authentically in small, manageable ways to gradually build confidence.
  9. Building Genuine Client Relationships [00:11:40]
  10. Ron emphasizes the importance of developing deep, meaningful relationships with clients, rather than adopting a mass-market approach.

Main Quote by the Guest:

"In the end, the person who matters most, the person whose judgment matters most should be you. And if you practice that, eventually, it will be." - Ron Tester

Links to Guest's Website:

Ron Tester's Website - Client Attraction Readiness Scorecard

Transcripts

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Hi, everybody. I am thrilled as always to be here,

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to share the journey of exploration transformation with you. And I'm Yvonne

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McCoy, and I bring almost 30 years of entrepreneurial

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experience and passion for discovering growth through the

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power of seemingly small change. And I wanna

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thank you for joining me because I know there are lots of places that you

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could be, but this is a journey of exploration and inspiration.

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And this week, we are talking with one of my favorite people,

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Ron Tester. Hi, Ron. Hello. How

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are you? I'm fine. I'm fine. So let me tell

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everybody upfront. Ron and I have a multiyear

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relationship. Ron, at one point, was my coach.

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Then, you know, he became my best buddy, and now we are collaborating

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on some things together. And

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I have learned so much from him, and so it is a

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pleasure for me to be able to share him with

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you. So, Ron, tell us about

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yourself and about the small change and

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what you're gonna be talking about. Why it impacted how you do business

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today? Okay. So I am

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a physical therapist by training. And about 25 years

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ago, I started a business knowing nothing about business,

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and, all I knew is that I wanted to help people in a way that

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I wanted to, not listening to what everyone else wanted me to

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do. And so I did, and I did no thing,

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except how to be a good physical therapist. So I learned over

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time a lot of trial and error and, honestly, finding

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good good input, good coaches, how to run a business,

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and, did that, for more than 20 years, grew

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it very successfully to mid 7 figure business. And

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along the way, I learned all these different things that I wish I had known

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right at the beginning. And as my business became successful,

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I had friends that owned businesses that were coming to me saying, how are you

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doing this? What you know, help it help me to figure this out for

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myself and for my business. And so I started coaching really without

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calling it coaching. I was just helping my friends. And, I

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found so much satisfaction in it. I just loved it, and I decided I wanted

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to do it all the time. So I went and got a couple different coaching

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certifications, and I began offering coaching as a thing.

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Eventually, I exited my businesses, had a nice exit

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in 2020, and I've been doing it full time ever since.

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So over the course of these years

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so let me just also add, Ron is an excellent coach. No.

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Thank you. Yes. And I benefited from his expertise

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at a time when I was really trying

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to put together I need a

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clarification. Maybe that's the word. I I had too many things and

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couldn't figure out what to focus on. So

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so talk about, the thing that made a difference or helped you

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be more successful that you didn't expect.

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Well, there are a lot of things, that I think made made a difference

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for me. Initially, it was it was

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more like sales and marketing and processes and things like that.

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The the change that I made, though, that that really has made the biggest

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difference, and it took me a really long time, even though it wasn't a big

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change, it was a small change, was giving myself permission

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to show up as myself. Right? In in my

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growing up, I didn't know any business people, and the business people that I knew

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I knew from television or whatever. And so I always felt like, you

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know, there was this this ideal of what I was supposed to be,

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and I was always trying to show up as that person.

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And and so whether it was, you know, mostly on television, eventually, I

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got to know people. There I never felt like there was space for me to

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be me in my business ownership and in my

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coaching. And so, you know, I would I would, you

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know, be on on the on on doing a video or

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something like that, and I I would lose all personality because I I just

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wouldn't show up as myself. I was trying to be something that I wasn't.

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And I was I was doing that with with for a good purpose. I really

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felt that's what I was supposed to be. That's who I was supposed to be.

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But, eventually, I I just realized that that it wasn't

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sustainable. And honestly, people weren't people didn't really

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know me. That people knew this shadow or this pretend

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me. And and in the end, that didn't work for

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me. So the biggest change was

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showing up as me. Yeah. You know, I I I

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think it may be that may be

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a small change, but it is the impact of

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that is like a massive earthquake.

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And so my question to you because people may

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say, well, that's not me. I'm you know? Because what my one of my

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things used to be is I'm gonna take off my my my business

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veneer. Do you know? You know, that I am I I

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am the person who knows things. I'm so professional. I have an

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MBA. Do you know? But why do you think we do that? Why do, you

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know, why do you think we are afraid to be

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ourselves? I I think,

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for me, it was, societal expectations. I was

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putting on a role of what I thought everybody else

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wanted. Right? I thought people wanted this super

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polished, you know, always knew what to do, never

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never made a mistake or whatever. And I thought that in

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order to be seen as authoritative or, you know, having,

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you know, knowledge or whatever, your subject matter expertise, that I

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had to be like that. And so I just thought, well, this is what

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people want. This is what I'm gonna give them. Actually, I I don't think that's

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what people want. And and over time, what I've found is that

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the more authentically I show up as myself, people you know, I

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don't have all the answers, and I'm not the authority and everything. But for the

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things that I know, they know that I am gonna be who I am.

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And, I think that that makes a huge difference

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in terms of people going, oh, I like Ron, and I can work with

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Ron. Well, I think, you know, I agree with you. I think,

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that our societal expectations and for people who listen to

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this podcast, you've heard me say this almost every time.

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And that is, you know, we were we were educated in kind of the

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industrial thing, and also our parents wanted to keep us safe. And

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so they wanted us to stay within the lines, and so you weren't supposed

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to, stand out. You were supposed to, you know,

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be seen and not heard as a kid. You know? I mean, that kind of

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thing. And, you know, people put all kinds of

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rules and regulations on you. You know? If you were if you

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were, you know, this kind of person, you had to do this. I mean,

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it it it amazed me. It well, it didn't amaze me. I mean, I

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expected it, but it you know you know, how many times my mom

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said, why don't you get a job? You know, you've

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got, you know, you've got these degrees. Aren't you supposed to get a

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job? Do you know? And so

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somebody else's expectation is

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constantly telling you that you don't fit in. And

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I think that probably the most amazing thing

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is as we, get

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into the informational stage and we have more information, it's the way

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you present that information with your own personal twist on

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it that makes you connect with people. I mean

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excuse me. I mean, everybody teaches about

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change, and I remember saying to myself, well, if this person is

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teaching about change, why would anybody come to me? Mhmm.

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So, I mean, I'm sure you've had that that that kind of, you know,

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feeling as well. Right. Yeah. I think

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that the the reality is that,

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in in my opinion, we are meant to serve

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certain people that we just are. There there are people out in the world,

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that we are called to serve. And for those people, we are the right person

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no matter what. I mean, if if Bill Gates is offering your

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services and if, I don't know, somebody else famous is offering

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your services, that doesn't mean that they're necessarily better at it than you

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are. And for certain, they aren't better at it for the people you're meant to

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serve. And so I just fundamentally believe that there are people that

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I meant to serve. And when I show up authentically and and fully

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expressed for those people, then the right people will say, yeah, I wanna work with

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Ron and the and the people that I'm not meant to serve, I won't. And

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and that's no big deal. And I think that that

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really helps to reduce the pressure. You know,

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there's I don't I don't feel pressure to perform, like, oh, I have to be

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this certain that, and I have to say all the right things. It's like, I'm

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gonna be who I am, but, you know, I wanna bring the best version of

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myself forward, but it is always gonna be me. And then the right people will

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say yes, and the wrong people will say no. No. Thanks. And I'll be okay.

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No big deal. See so, you know, I think what kind

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of what you're saying is you don't have to be vanilla for everybody. Next up,

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everybody wants vanilla. And I think the other part is

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that I think being new

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starts with your values. Do you know? I mean, I

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one of the things that we both agree, and and we have a collaboration that

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we'll talk a little bit about before we finish. But one of the things we

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both agreed is we do not like the salesy approach

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Right. Of of getting clients, that we wanna be able to help

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people. And that's part of who we are. You know, we probably

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are never gonna be the the you know, have the webinars that have a

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100 and or 200 people on the Zoom screen. I don't I don't

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want that because I like that intimate feeling because that's who I

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am. Right. Right? And so there's a place

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for that kind of thing because not everybody wants to get lost in that

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sea of Zoom screens. Right? Yes.

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And I think what one of the things that that does is

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it it helps you to identify

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the things that you're good and you're strong at.

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You know? And they can be and and and we don't recognize our gifts. That's

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the other thing. So talk a little bit about what did

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you discover about yourself once you decide to be yourself that you were really good

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at, that you had never thought about?

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Well, that's a really good question.

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I I think the thing that, that I discovered

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was that when I when I am more

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fully self expressed and authentically who I am,

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I resonate with people differently and more.

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And and I also, it's it's

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like before, I was so generic, you know, I

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was always trying to be kind of generic business owner or generic whatever

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that, you you know, people didn't really love me, didn't really hate me. And, you

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know, honestly, it was like I was a cipher. You know, I just it's almost

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like I wasn't there. And and what I found is that now people

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have have a strong affinity for who I am when I show up and

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and or they don't. Right? I mean, so, sometimes we're

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like, yeah, that guy, whatever, you know. And and

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that's okay. Right? But but I think that that the

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ability to really develop deep meaningful relationships

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I mean, a lot of the of my coaching clients have had for years. Right?

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And and I love working with them, and and and we've become friends. And

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and, you know, it goes much deeper than kind of a transactional, you know,

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you give me x and I give you y. And I just I

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feel like that is how I want to live. It really is.

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I'm not a mass market type person. I don't I don't wanna I don't have

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that in me. I don't want a 1,000 people in in a, you know, a

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generic webinar. I was I was visiting with a gentleman,

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yesterday, and, the it was our first

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time to get to know each other and, because we'd met in a networking

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thing. And it was so interesting because I felt like this super nice

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guy, but I felt like he was just running me through his machine.

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Right? Like like, I didn't feel like we were connecting.

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I felt like, you know, he had a list of quick question. They

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were good questions, but I really felt like I was just running through his machine.

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Right? It's like, you know, you stick the input here and you get the output

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there and boop, and there we go. It's like, wow. You know,

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I I like I like people. I like connecting with people. I wanna know

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you on a human level. Sure. I wanna know about your business, but I wanna

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know about you. You know? What turns you on? What makes you tick? What

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lights you up? And so for me, transitioning

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to more of this is who I am, I really resonate with that.

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And then for some people, I just don't. They they don't they're not into that.

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They don't wanna know too much. Right? It's like, you know, give me your top

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three x and okay. Whatever. Oh, you know, that's it's

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all fine, but it's just not me. Right? I I wanna I wanna get

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to know people. When I take on a coaching client, I'm fully invested in them

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and their success, and and I will go just as far as I

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can to make that happen. Well, I think, you know, that's one of the

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things I think that you and I really share in common. Mhmm.

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I agree. I think, you know, for me, one of the things that

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has helped me is

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one of my values is when I meet someone, I

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hope that we both will leave as better people whether we work together or

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not. Mhmm. And I always I always feel like, you know, one of

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my strengths is that I see

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buried treasure in what you're doing. I come up with ideas

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and, you know, opportunities and stuff. And I remember one

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time I got on a call with somebody and he said I said, well, you

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know, what business do you wanna go into? And he said, farming.

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And I'm like, okay. Just broke my streak.

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I know nothing about farming. But in the

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course of the conversation, just asking questions and saying, well, tell

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me more about that. Why do you you know? It it turned out it turned

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out that he really wanted to go into aquaponics.

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Mhmm. And it it turned out that had a he had a big background

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in logistics. And I was like, you know, do you really want

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a local business, or do you want a global business? It's not so much that

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you know, it's just kind of helping people to open their eyes to what the

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possibilities are. And once you do that, then

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they can decide, do they wanna work with you or is it the tie is

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it the right time? Mhmm. Because sometimes it's not the right time. And I think

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that's the other thing is,

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being truthful of saying, you know, you've got

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you're you know, you haven't you haven't

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done the basic stuff to work with me yet. Or

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this I usually work with people like this, and this is what you need to

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do before we can really work to get be because I think, you know, I

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mean, a long time ago, I I used to say, you know, my

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I think the reason I'm the feeling about sales that I do is, you know,

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you would go in this really deets me. Okay. You go

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in and there's a and the lady goes, oh, hon, you look really great in

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that purple polka dot dress, and you know you look like crap. Right?

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You do not. So it's like, you know, being

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truthful. And I and I think the other thing that you were talking

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about is even when you don't resonate with the

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person, but it's a positive experience,

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they remember you. Mhmm. And so when they find

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somebody else I mean, I have a couple people, and it it

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surprises me because at least every 2 months, I get an email that

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goes, I found somebody you need to talk to. Do you know?

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And Yep. You know, and part of that has to do with the they're not

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their kind of people. Yep. You know? But but

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but you are. So, let's do this

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before we run out of time. I know that you've got I know that you've,

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have some action steps and you have a freebie. So which do you wanna do

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first? Let's talk about practical

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steps. Okay. Yep. So

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when I think about, showing up authentically, I I

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think that it's it's not really a light switch. It's not like, you

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know, flip. Okay. Now I'm showing up fully authentic. Because if if

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if you're not used to it, it it's it's a bit of a shock. And

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so what what I would encourage people to do is

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find one area where they can show up and and just turn up the

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dial just a little bit. Be be a little bit more themselves, be a little

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bit less. Now I I say less self conscious. You can't really

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be less self conscious, but you can act with less self

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consciousness. Right? So, yeah, at first, for at least

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for me, you know, I would go, okay. I'm going to

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speak my piece about this, or I'm going to, you know, show up in this

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way, or I'm I'm gonna if I catch myself wanting to just offer a

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generic answer or whatever, I'm going to, you know,

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take a step towards greater authenticity. And I think that that

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for most people, my experience has been

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that you can't just, like, flip a switch, and now I'm I'm super authentic

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man. Right? It's it's it's a slow gradual process of getting

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used to it, and you and you take a step forward and you say, oh,

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nobody slapped me. Nobody you know, people

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are nice. Right? Or whatever it is so that you you can gradually

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build into it because I think there's a lot of fear attached to it. Right?

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If I if I'm stay my generic self, then they

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like me or they don't they don't really know me, so they're rejecting or

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whatever, something that's not real. When you show up authentically and people

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go, oh, yeah. It's not for me. That feels different,

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and it and it takes some getting used to to be, oh, yeah. Yeah. You're

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right. And and we're not for each other, and that's totally fine. So I

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would encourage people to just think, like, the next time they're sending

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an email or, I get emails

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all the time that say that that be began with, I hope you're well. And

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I and I know that that I'm sure they do, but but it's just one

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of those generic sorts of things that I'm like, okay. I hope you're

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well. Blah blah blah blah blah. You know? Or I hope this email finds you

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well. Okay. Just could we just make it a

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little bit more personal? Could we make just make it a little bit more real?

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Right? I wanna hear from people, and I want to show up. So when

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I write an email, I try to show up as me and not some

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generic and I'll I'll be honest. Sometimes I I I lapse into it. Right? Because

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I did it for so long that, you know, I like, business speak and, you

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know So let let let me just stop you right there. So you've said a

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couple of things that I don't think you realize how important they are.

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One is that you are changing a habit and a way

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of being that you probably have done for decades, and so it

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is wrong to expect that it's gonna change overnight.

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And since we don't live in a vacuum, a sudden change

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like this, if you don't tell other people, is gonna, like, shock

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them to, like, oh my god. Are they sick? Have they lost their mind? What

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is going on? Mhmm. So that's that's one thing.

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And the other thing is that change can be simple, but it doesn't always have

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to be easy. And Right. The thing that I would throw into

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it is as you're as you're making the change, if

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you can say to yourself, where was I that I felt the

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most relaxed and I had the most fun and I was you

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know, because it when you make that change, if you don't get a

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positive reaction, it may not be you. It may be the people that you're with

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are not the right people. So, you know, don't

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make it one and done. Do you know? And sometimes you

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can just, you know, do something you

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could take something that you do the way you always do and just make one

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little small change to it that it feels right to you.

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You know, and I think that's where going back to basics because when we

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started and we were unpolished, we

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were probably more authentic Mhmm. As we got further

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on in our business. And and I'm finding that now with with

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my workshop that, I put back something in it

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that I had taken out for whatever reason. I mean, I know the reason I

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did it, but it's like, this was really good. I'm going back to this.

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Mhmm. You know? And I like it. And if people don't like it,

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then they're not the right people. Right. Right.

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I think that combined with that, realizing that

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you you have to be self authoring, you have to be

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the one to decide this is right for me or this is not. And and,

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honestly, early on in my in my business career, I remember I was

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I had a a business mentor. And, one night, I was just

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joking around with some friends on Facebook, and they were just saying silly things. And

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I was and it it was not inappropriate. It wasn't political or weird or anything

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else. It was just goofy. Right? Just being goofy. And

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my business mentor, actually called me

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and said, what are you doing? And I was like, what do you mean? What

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are you talking about? And and she felt like it was very unprofessional for me

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to be goofy on social media. And and I was just I

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again, it wasn't inappropriate or weird. It was just goofy.

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And she felt like it it didn't present well. And at that time, it

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really shut me down. Like, oh, I I can't I can't be

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this. I can't do this because this isn't right, because

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I I trusted her judgment more than I trusted my own. And I'm not

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I'm I'm not saying we should always trust our judgment. Sometimes we're just wrong. Right?

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I mean, sometimes we need people to say, you know, cool it. But in

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the end, for me, being able to say, but I believe that this

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is right for me and that's sufficient. I don't need to explain

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myself to anyone else. I think that's important.

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And and and I think one of the things

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that's important as you're saying that is

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there used to be a time when when I didn't speak up for myself when

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I got my feelings hurt and stuff like that. And when I

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first started doing it, it it took me so long to get the

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courage to tell the person. And when I first started doing it, I had

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to say to them, I guess to tell you about the converse can we talk

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about the conversation we had 2 weeks ago? I've

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really been thinking about it, and I'm still really uncomfortable about it, and

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I'm really doing this for me. Do you know?

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Because I wish I had said something then. And, of course, they look at you

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like you've lost your mind. You're still thinking about this 2 weeks later, and it's

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this little but then it got to be so it was it was only a

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week, and then it got to be just a couple of days. And then it

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got to be where I could say, you know, there's I don't

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this makes me feel uncomfortable. I don't know why.

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Can we take a minute and talk about it? Do you know? So trusting

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that what's going on in your gut is really the way that you

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feel, and you don't have to hide it or swallow it or or whatever.

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I I I feel like I feel

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like so much of our

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interesting bits have been ground down. You know,

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you used to be like this little spiky ball. Now you're, you know, just a

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surround ball like everybody else, And it's time to let the spikes

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back out so that you can you know, and every once in a while, I

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do an email, you know, or a post that is

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really stupid, but it makes me laugh. Mhmm. You know? And it

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it is, you know, and it it's kinda like, hold on. Okay. Sorry. Keep going

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because we're gonna run out of time to hear about your freebie and stuff if

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we don't keep going. No. That's fine. So I I just wanna say I

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agree with you, and this is something that I first heard talked about probably

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30 years ago, and I'm making progress even this week on that. So

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I'm right there with you. It's, you know, that whole idea of dealing with things

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at the time. It's like, yeah, I should do that. But I'm getting

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better better than I used to be. As as far as the

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freebies goes, I have a if if you go to my website, you'll

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you'll see I have a thing called the,

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it is called the client attraction readiness scorecard. And

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what it is, it's an assessment that you take and it and it's and it

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looks at all of these different areas of your business. Say, are you ready to

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are you doing what you can to bring more clients in?

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And for your listeners, what I'd like people to do is to,

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go to to the website and they can do that, and then they can

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schedule a free, no obligation, not trying to sell them anything,

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session with me where we talk about their

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scorecard, what it says, where they need to focus their attention, for the

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biggest leverage to to help them to to attract more clients. Because in this

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day and age, I think that's what people need more than ever.

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That's fantastic because clients are the lifeblood of our

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business. They are. Which is why you and I

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I I I I will stick this in because this is also a freebie,

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where Ron and I are collaborating where twice a month, we are doing the

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practical client attraction lab where you can just come and ask

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bring your questions and brainstorm and see what

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see what you need. I usually when I put it in the, you know,

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my Sunday post, I say, come for a minute, stay for the hour.

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Absolutely. Absolutely. Fun people. Okay. So here's the

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question. The question is, when was the last time you did

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something new for the first time?

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This summer, I I stayed for a month in San Diego.

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My significant other and I are thinking about where we want to escape when

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Atlanta gets hot and nasty, and, we loved San

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Diego. So that was the first time that we've done that, and it was awesome.

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Yeah. San Diego is a beautiful

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place. So, guys, I hate to do this, but we need to wind this

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up. 30 minutes can go really fast when you're with

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the right person. And so the first thing that I wanna say to you

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is, before I let you go, is the

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commercial part. The part where I say to you subscribe, share,

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and engage with the podcast on social media. You know, we

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wanna supercharge your business through connection, and one of the ways of

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giving back to this community is is being able to do this podcast so

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that you get information that comes to you, and you can make other

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connections and get free gifts that'll help you build your

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business. So I want you to keep, coming to the one

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small change and doing this, finding shifts that are gonna help

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your help your business. And, you know, you can

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listen to all the other episodes that are there and dive into a world

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of bold vision and innovative possibility. So, Ron, if you were gonna

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give us one some last words to live by, what would they be?

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I would say that in the end,

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the person who matters most, the person whose judgment

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matters most should be you. And if you practice that, eventually, it will

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be. That is great

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information. But I have to tell you of all the stuff that we've

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gone through, my favorite from you is,

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how do you like to receive bad news?

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That's a that's a valuable question to ask. Yeah. In the first coaching

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session that we did together, he said that to me.

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And I went, Do you know? And

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it kind of said, you're gonna, you know, have to make some changes.

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And what it made me realize was that for

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me to be authentic, I needed to be

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able to receive it the way I would give it to a client and act

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on it, do what I would if I got bad news, I needed to look

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at it the way that I'm telling my clients to. So that I didn't mean

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to step on your last words, but that's the one that that has

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stayed with me the entire time. So I

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share that with anybody who's listening. Alright. So

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like I just said, change sometime can be simple, but it is not

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always easy. It requires courage, resilience, and a

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willingness to step outside your comfort zone. So

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join me on the one small change as we embark on this journey,

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and till next time, please stay curious.

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Thank you for joining us. Thank you, Ron.

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