Artwork for podcast Scaling Up Business with Bill Gallagher
Changing The Way We Do Business with Cathy Thorpe
Episode 56610th July 2024 • Scaling Up Business with Bill Gallagher • Bill Gallagher
00:00:00 00:40:58

Share Episode


What are some practical ways we can elevate and support vulnerability, human connection, and bold kindness in our workplaces? 

In this episode, Bill Gallagher and his guest explore the need for leaders to be authentic, trustworthy, and empathetic towards their team members. 

Cathy Thorpe is today’s guest. As the CEO of a home care services company with 400+ franchise locations, Cathy aims to transform the global aging experience. An advocate for senior autonomy and dignified living, she is also the author of the bestselling, Bold Kindness: A Caring, More Compassionate Way to Lead.

Key topics that Bill and Cathy explore in this episode: 

- Cathy’s personal experience with a bad boss, leading to disengagement and a new leadership journey.

- Cathy’s story of scaling Nurse Next Door to over 400 franchise locations worldwide. 

- Bringing joy back into someone's life through personalized care.

- The importance of connecting with the person receiving care, beyond just the physical aspects.

- Taking bold actions to close a deal and trusting in a colleague's abilities.

- Fostering a culture at Nurse Next Door that emphasizes self-led people, bold conversations, and kindness in relationships.

- How a mentor saw more in Cathy than she saw in herself. 

- The contrast between different work cultures that emphasize different values. 

- The loss of Cathy’s husband to cancer. 

- Bringing your full self to work and leading by example. 

- Connecting with employees on a personal level to create a supportive work environment.

- Hiring people who fit your company culture.

- Inspiring others to take chances and be better humans.

- The importance of honesty and vulnerability in meetings.

- Cathy’s book Bold Kindness explores the concept of kindness in the workplace, including how it can be practiced and the benefits it can bring to CEOs and their teams.

- The impact physical positioning has on conversations, and how sitting on a couch (instead of at desks) might lead to increased vulnerability and openness in conversations. 

Thanks to Cathy Thorpe for being on the show! 

Connect with Cathy on LinkedIn: 

Learn more about Nurse Next Door and happier aging: 

Get Cathy’s bestselling book, Bold Kindness: A Caring, More Compassionate Way to Lead: 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: 

Bill on LinkedIn:

Bill on YouTube: 

Visit to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 


Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify:

Subscribe via Apple Podcasts:

Bill on Facebook: 

Bill on Twitter/X: 

Chapters in this episode: 

(0:10) Leadership, culture, and growth with the CEO of Nurse Next Door. 

(6:46) Aging and caregiving. 

(14:28) Vulnerability in the workplace. 

(22:19) Building relationships with employees. 

(27:39) Remote work. 

(35:20) Leadership and mentorship. 

This episode was produced by Story On Media & Marketing: 





More from YouTube