We all have a natural yearning to be understood, but effective communication requires mutual understanding. In our efforts to convey our point of view or form the perfect response, we often miss the opportunity to see another perspective, and create a defensive environment that is ripe for misunderstandings, distrust and resentments. Steven Covey offers a valuable remedy in The Seven Habits of Highly Effective People - “seek first to understand, then to be understood" - but this can be harder than it sounds.
In this episode of Mentally Stronger, I break down Covey’s advice and demonstrate practical steps to promote more mindful, non-judgemental and deep listening. When we truly hear and seek to understand others, we set up the conditions for mutual trust, care and respect, making it more likely that, when it's our turn to speak, we’ll be afforded the same courtesy.