We had a record April. The quarter before that was brilliant. And I still sat the whole team down and told them the business was going to have a serious cash flow problem by September.

That decision changed everything.

In this video I talk about what happened when we chose complete transparency with our team during one of the hardest periods we had ever faced as a business. We didn't have to do it. We chose to. And the way every single person responded made me genuinely proud.

There's something important here for any leader who has been in that position where the numbers are heading the wrong way but you don't want to panic anyone. The instinct is to protect people by keeping them in the dark. I've come to believe that's completely the wrong call.

What you actually need is the kind of culture where honest conversations are normal, not just in a crisis, but every single week. We had spent over a decade building that at Green Element, and when the moment came, it held.

If you're leading a team through uncertainty right now, whether that's financial pressure, a restructure, or something shifting underneath the business, I hope this helps.

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