"The future is bright for Japan," says Charles Jack, the General Manager at the Westin Hotel in Ebisu since 2015, as he confirmed his confidence in Japan's recovery and rebuilding from the pandemic. Born and raised in Tasmania, Charles stepped into the hospitality industry in his gap year. He rode the wave and has been committed to the Sheraton Western group for his entire career. Charles and his diligent team stuck it through safely during COVID without any closures to preserve the hotel's community and social aspects. Well done!!