This week it’s my pleasure to introduce you to Gavin Smith who has worked in the public transport industry for over 20 years, starting his career as a bus driver in London. From there he moved into operations roles which eventually led to a five year secondment to Singapore as Operations Director for Go Ahead.
During those five years Gavin digitised all operational processes through developing a bespoke app for the business, delivered improved efficiency through operational reviews and became involved in international tendering, leading to successful secondments in Australia and a Project Director role with Go Ahead Group.
Six months ago he relocated to East Anglia where he is currently Managing Director of Go Ahead’s Operations there. And this is where we pick up the story.
You’re going to love this episode in which we talk about the changes required to move from ops director to managing director, the lessons he learned whilst working in South East Asia and how these are helping him be an effective MD today.
Whether it’s a leadership question for Ben, some feedback on the show, or a guest suggestion, we’d love to hear from you. Whatever the reason for getting in touch, you can easily do it by clicking the link below that Ben will personally review.