When you can learn from someone with a history of experience in hospitality, you take it!
Simon DeSwaan is a Superhost who has spent 15 years working for Four Seasons hotels and resorts, and now works from home as an executive recruiter in the hospitality industry. He enjoys hosting his own short-term rental as a way to interact with people from all over the world.
From his extensive experience working with some of the top hotels and restaurants in the world, he has picked up a lot of tricks that are applicable to his (and your!) short-term rental business.