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Scripting for Voicemails and Calls
Episode 519th October 2023 • The Talent Trade • Southwestern Family of Podcasts
00:00:00 00:05:11

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Ok, so robots can be funny sounding. But you know what else robots are? Prepared. Learn how to devise a script for your voicemails and outreach calls which will impress those on the receiving end, without sounding stiff and mechanical.

Transcripts

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Hi, this is Stephanie Maas with Thinking Ahead Executive Search.

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I specialize in commercial banking and commercial finance search.

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Today I want to talk about a super simple topic, but one that I get asked about on a regular basis, and it has to do with scripting for marketing and or business development calls.

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First and foremost, if you are not scripting out your voicemails and your initial conversation scripts.

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I'm going to strongly encourage you to start that practice.

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It is probably one of the most basic fundamental keys to success.

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Now sometimes I get objections to this thought and people say, well, I don't want to sound like a robot.

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I don't want to sound like I'm rehearsed.

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And I say lovingly, why the hell not?

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I get that you don't want to sound like a robot.

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So, use inflection, use tone, speak like a normal person, not a robot.

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But secondly, you're supposed to be a professional.

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If you don't script it out, you're going to sound like you're bouncing all over the place.

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You're going to ramble, you're going to get off track and you're going to sound unprofessional.

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So let me challenge you.

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If you're not sure about scripting, do it for 30 days.

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Listen to your voicemails when you script and when you don't, and watch your call return percentage.

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I guarantee the more professional you sound, the more likely you are to get a call back.

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I'll get off my soapbox on that, but hopefully that hits home.

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And by the way, the more you say these scripts, the more they do start to sound like you.

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And that's the whole point.

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The other thing is when you use a script, you can actually listen.

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If the other person answers, you can listen for what they're saying.

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And even more importantly, you can listen for what they're not saying because you're not trying to figure out what you're going to say next.

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And you already know because it's scripted.

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Here's a couple of scripts to get you started.

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First of all, this is the voicemail we use when making a marketing call, a cold marketing call.

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Someone I've never spoken to in the past.

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Here's what it sounds like.

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Hey tell, this is Stephanie Moss with Thinking Ahead Executive Search, 615 316 3255.

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Hey, Tal, I don't know that we have spoken in the past, so my name may not ring a bell.

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And that's actually one of the reasons why I wanted to call.

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I specialize in commercial banking and commercial finance recruiting here in the greater DC Baltimore marketplace.

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To my knowledge, we have not done work on your behalf in the past, and I wanted to learn more about you, what you do, and how I could be a resource for you in the future.

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Even if the timing is not right, right now for you to partner with a firm, I still thought we should connect number one.

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You never know.

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Number 2, you never know when you might need a good firm.

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Lastly, I make 50 to 80 calls in your market 5 days a week.

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Most weeks of the year.

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I would welcome an opportunity to give you some real time market insight on what we're seeing and hearing from your competitors.

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Again, Tom, it's Stephanie Moss with Thinking Ahead Executive Search 615 316 5461.

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Thanks so much and have a great day.

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Now that's a long winded, detailed voicemail that works specific to my niche.

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No one's going to call me back if I just said, Hey Tom, Stephanie Moss, Thinking Ahead 615 316 5461.

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They're just not.

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Now, if that's what works in your niche.

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Stick with it.

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Here's a great clue if you should be leaving a long or a short voicemail.

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Listen to their voicemail.

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Again, the whole point is you called them a way to voicemail.

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Now, sometimes people are short and sweet.

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Hey, it's Tom.

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Leave me a message.

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Okay?

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Then leave a message.

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If it's more long-winded, hey, let me know when I can reach you back.

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Blah, blah, blah, blah, blah, blah.

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You know, you probably have a little bit more time with them.

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I will tell you, if you are not sure.

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Because you're new to your niche, our experience here at thinking ahead is that people appreciate a little bit more than less.

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While I definitely believe some people out of sheer curiosity will simply call you back just to see why you're calling most before they commit to any kind of a return call, want to know who you are, why you're calling.

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And if this should be a priority for them, hope this helps and Hey, you now have my phone number.

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If there's anything you need help with specifically reach out.

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And also if you do reach out, make sure you tell me who you are, why you're calling and why I should be calling you back.

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