Implementing fees without alienating clients is a key challenge for contractors like us. Things become exceedingly difficult when trying to balance a normal full-time workload and "incentivize" clients to send their files on time.
What are the options we have to shuffle jobs around to accommodate a client who "needs it tomorrow"? Angelina Gurrola and Charles Commins provide solutions you can use in your own business.
Key moments:
(00:00) Defining Late and Rush Fees
(06:35) Enforcing Fees Without Alienating Clients
(12:13) Including Fees in Proposals and Contracts
(15:38) Client Choices and Boundaries
(22:00) Transparency and Trust in Client Relationships
(27:53) Preventing Late Submissions and Rush Jobs
(35:54) Percentage vs. Flat Rate Rush Fees
Resources mentioned in the show:
- Charles was Non-Employee of the Week (week 38)
- Thanks to Chad Parizman and Alejandro Ramirez for their contributions
- See flowers sent instead of paying a Rush Fee
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Our Panel:
Angelina Gurrola is a podcast producer, manager, and strategist offering full-service launch and monthly management packages to creative businesses & brands.
She helps her clients connect more deeply with their audience, disrupt the status quo, and create a profitable ecosystem of content through values-aligned support, systems, and accountability.
A former music producer & current DJ, Angelina resides in Chicago with her cats, hobbies, and a growing vinyl collection.
Website: https://wildwavepodcasting.com
Threads: https://www.threads.com/@_angelinagurrola
LinkedIn: https://www.linkedin.com/in/angelina-gurrola
Charles Commins is the host of the award winning It's All Cobblers To Me podcast, founder of podcast production company, Vibrant Sound Media and co-runner of the largest UK podcaster community, MIC's Podcast Club.
From Warrington, Charles spends most of his time running - be that for exercise or simply chasing his two kids around!
Website: https://vibrantsoundmedia.com
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Tools we used:
We used Riverside to record this episode and create video shorts for marketing the show.
PodChapters allows us to create chapters, incorporate them into the MP3 and RSS feed, and include chapters in the show notes.
*Captivate.fm for our podcast MEDIA HOST
We use Captivate to host the podcast. Captivate offers amazing features for a low monthly price, including full control of dynamic insertion, embedded chapters, and Blocks/Shortcodes to quickly add content to show notes (either static or dynamically!)
*Use of the above affiliate links may earn us a commission, which is used to support the efforts of this show. Thank you in advance for your support!
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Mentioned in this episode:
Podcast Editor Academy
This podcast uses the following third-party services for analysis:
OP3 - https://op3.dev/privacy
