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There’s a lot of talk about #empathy as one of the most important — if not *the most important — leadership attribute. 

I don’t disagree, except for when it’s not paired with #courage it doesn’t do anything for another person. 

Empathy without courage is like having good intentions without action. 

“Susan, I’m so sorry to hear about your mom last summer. The sympathy card is still on my desk all ready to go… I just keep forgetting to get a stamp and mail it.”

In that scenario, I feel better. But Susan doesn’t. 

It’s likely I’ve just galvanized my relationship with Susan and from her perspective, I don’t really care her. She's clearly not a priority for me. 

Be mindful about your thoughts as your thoughts become your words, and your words become your actions. 

True empathy that’s paired with true courage — especially in a leader — means you say what needs to be said, while being mindful of the other person’s view and emotion. 

It means you don’t delay having the crucial conversation. You make it a priority. 

It means that you're open to how you could have done better. Clearer expectations. Giving helpful feedback. Listening better. 

Courage is the ability to do the thing that frightens you. 

Without it, empathy is just a feeling.