Jordan asks: "I've built a small investment team, but everything still runs through me. Pricing, customer service, weekly emails—they all find their way back to me. I thought hiring would give me leverage, but instead it feels like I just created more people waiting on my decision. I don't want to lose control, but I also don't want to be the reason the company stalls. How do you design a business where people can act confidently without asking permission?"

In this episode, Scott calls Jordan out on the real problem ("I don't want to lose control"—your team feels that mindset), reveals the three-part delegation framework (train what winning looks like, teach how to think, empower to act), and shares his own refund policy story about letting go of control. You'll learn the one question that reveals bottlenecks ("What's preventing you from doing this without me?") and understand why the business only grows to the leader's capacity—meaning if you're the bottleneck, that's your ceiling.

The bottom line: Train outcomes, not steps. Teach thinking, not tasks. Empower action, not permission-seeking. Then get out of the way and watch what happens.

Got a business question? Ask Scott here: https://scotttodd.net/ask