The Queens rate and review a 1 Star Trustpilot Review for Sears! What's the difference between a chicken and a goose? Chelsey rewrites HERstory, Trey recovers from death, Chelsey zips and Trey learns a valuable lesson on the logistics of adulthood. No Hitches With Zitches, Bitc#es!

(04:31) Lodge a Complaint!

(11:39) Moving Forward

(12:27) Sears 1 Star Review

(29:00) Exclusive Offer

(32:16) My Royal Highness

(37:01) DONATE!

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Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

[Theme Song]

Hi,

hello there.

And hello listeners.

Welcome to Review That Review the podcast dedicated to reviewing...

Reviews!

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces, we

that is Chelsey Donn,

And that's Trey Gerrald.

and together we are

The Review Queens!

For access to additional reviews and tidbits on our weekly members

Visit our Patreon at Patreon.com slash Review That Review.

Chelsey Goose.

How are you?

That was a

Why aren't we a chick?

You're just a chicken just

What's the difference between a chicken and a goose?.

I chickens, female.

don't know.

I don't know.

I was just going to say, I feel like tidbits is the perfect word to

So many tidbits over there.

just switched up scrap.

So I thank you.

Of course.

And my week's going well.

just been writing up a storm.

I'm like a writing machine.

you really are.

I'm sort of up against the deadline.

So right, Ray, I feel like Alexander Hamilton, you know like writing

Wait, did you just say Alexandra?

Alexander, Alexander Hamilton.

I thought you said I'm like Alexandra Hamilton.

Oh, I could feel, yes.

I'm like Alexander.

That's what I meant to say.

Alexandra Hamilton.

And it's like, I'm calm.

I'm like between Alexander Hamilton and like the tick tick boom guy, but

But I do feel like I'm running out of

John.

A'.

Jonathan Larson,

Um, yes.

Alexandra Jonathan.

That's interesting anyway, well,

was your week?

uh, my week, you know, okay, so here we go.

So my week?

you know, if you recall from last week, I was talking about how my

If you are a member.

Yes, If you're a member of the Patreon, you will see the slow progression

And by the time we got to the after-show.

The video footage of me is actually kind of scary so much so that at the

And I followed her advice.

I did die.

I died last week.

Uh, literally dead I'm I've come back to live, call me Trey Christ.

And here I am, but I wasn't sure what was going on with me.

And that's going to sort of lead into my complaint because my week was insane.

I was literally in bed.

All week, I have a day job that I've had, I had to like call out of.

And it's like, it's the first time I needed a doctor's note because I had to have that

Crazy.

It was very intense, but I will happily share that my rapid NPCR

negative.

So I have no idea what was wrong with me.

I'm feeling better today.

My third still kind of hurts when I swallow, but very minimally.

And I'm not on any Tylenol right now.

So things are looking at.

we should not have Tylenol in the wings, just in case, you know, I don't

And so Trey sick, it was a sight, it was a sight to see, and I was very concerned and I did think

Yeah.

I was asleep within 10 minutes like ending last week.

Oh, my goodness.

I'm so glad that you're feeling

Thank you.

Do you want a lodge into your complaint right away since we're

Yeah, let's just go ahead and take this opportunity.

I really need to

Lodge A Complaint.

against doctor's notes.

Can I tell you.

Yes.

Okay.

I feel like when you're like a student, you need a doctor's note.

Like I remember, you know.

feigning having, um, asthma so that I could get a doctor's note.

So I didn't have to participate in PE and elementary school.

And my mom was on.

Yeah.

I didn't, I had never had asthma, but my mom was totally on board to like go along with the rules.

I don't know if she knew if it was a ruse or not, but that way I didn't have to do

Playing basketball or trying to play basketball.

Anyway, I don't, I'm not familiar with doctor's notes.

I haven't used them in many years, but I needed one for my employer.

And so the whole time I was sick, I kept thinking I had to get out of bed and go to the doctor.

I have to go to the doctor and the thing now, like once you reach a certain age

Weeks sometimes months in advance.

So my primary care physician who's like a legitimate doctor was like,

You could try calling in the morning, but I'm like, I need this doctor's

So then I had to go to like an urgent care and I, which is fine, but then it's like, but I

Am I going to get COVID over here trying to figure out if I have strap you

Oh, that's scary.

Yes.

I was so scared to ask for the doctor's note.

Cause I thought it's just like what it feels like to do a drug deal.

Like, am I asking for this?

Because

Your version of

something that's yeah.

Well I was like, are they going to think that I'm like faking, trying to

Like all this weird self talks are going on.

And then when I, they were like, oh yeah, yeah, like we can get you One,

It was like literally a printed form with like five boxes and they just checked a box.

And like the signature is literally.

One, like wave form of a wiggle.

Like it's no one's

right?

Well, they always

yeah.

And it's like, the date was written so sloppily and it was just like, this patient

Like, I was like, this is like, this doesn't even, but it's all about

Yes, there's a lot of red tape, but I'm wondering, so when you called your first

No, I didn't even

You probably should have said

Ooh, good tip.

' Chelsey Donn: cause especially now in like

If we were already feeling sick or we might not want to be the exposed Z.

I can't imagine that they couldn't have done like a tele visit with

Just to get you a note.

Well, I did not even think about that.

Also.

My doctor I've talked about this before is so old school.

I don't know if they do telemedicine,

but I should

God forbid, this should never happen again, but if it does, I would say tell

Come in for 15 minutes here.

So I can take a look at you or like, I'll do a tele visit and I'll, you

Oh, I so appreciate that.

Great.

I'm glad I lodged this complaint cause that's really

there you go.

anyway.

So that's my complaint.

Chelsey goose.

hear you.

What's your complaint?

Mike and plain as much more, I guess like frivolous, but just zippers,

And it can just ruin the whole experience.

I have a purse that the back zipper, like the inside back's zipper, it's just, it

I thought there's something wrong with the zipper.

It's always getting off the track.

Not enough.

Thank goodness.

That the zipper piece has fallen off just enough that it's doing that

So don't like, I'm trying to figure out, does this zipper go left to right?

Or does it go right to left and which way should I be pushing the zipper to try to fix the issue?

It's stressful, Trey.

It was a nice bag.

I'm upset about it.

And I just think what's happening with the zippers.

Do you have problems

kind of mad that you just said zippers, because it's such a good complaint.

Like, I wish that I had set up before you.

That really is one of those things that just, you just, you know, you're living your day.

And then all of a sudden you were like a little brisk.

And so you want to like zip up your hoodie and it's like the zipper

in it.

God forbid it falls off.

I was going to say, God forbid something about Mary.

Do you remember what happens in

Oh, yeah, I think about it every time my zipper is at Braven though.

There's nothing down there, but I still think about that cause I'm like, Ooh.

Yes.

I mean, zippers are crazy and we rely on them for very important things.

So when there's a hitch in the plan, it just becomes done at that point

Yeah.

We cannot afford hitches.

With zippers,

hitches

no hitches was as batch as

my gosh.

But I love a zipper more than I love Velcro.

So I'm trying to think, like, how do you retroactively fix the zipper besides.

The thing is that each one of them may feel like come with

Like the, my problem with Velcro gets very dirty.

true Ryan, there needs to be about cope rush

I hate when I have dirty Velcro.

Ugh, disgusting.

also S

are pretty good.

fall off.

I do like a snap.

Yeah.

I like the sensation of a snap to also

Satisfying.

Zippers is very difficult.

That's a very advanced sewing skill.

I don't know if you know that.

Well, I was honestly, I was sort of hoping that you are going to come back at me with

And like, if you ever get in this situation, do this, but, okay.

So apparently Trey is very crafty.

You guys, if you don't know this already, he makes wigs and costumes

But that's all, that's all in the category of like dry.

Which I'm doing, not even as a real drag person, just it's usually Halloween so that

done like

that's all like duct tape in a dream.

It's like hot glue.

I only recently

but it looks so good.

don't have to like do a runway.

I don't have to go out in public and it, so a lot of times.

All whatever the front facade is.

I have never had to deal with the zipper cause that's really, that is really

Please do learn so you can impart that wisdom.

You can give me all your socks to darn all to raise up.

Yes, please.

All right.

I love it.

Trey.

This is our 53rd episode, which means that I'm kind of calling this episode.

One of seasoned tale of Review That Review.

Here we are.

We are in a whole new year and we're excited to be taking on some of the feedback that We've

That.

We've heard your feedback, we're using it and we're going to

And if you want your second review as always, you can join our Patreon.

We every week record our main episode and then our after show companion podcast

yes.

So if you want it, it's out there.

All right, Chelsey.

So should we jump on it?

Let's do it

Review That Review.

as you know, we are your trustee Review!

Queens.

We bring in reviews from the internet that we feel need to be inspected.

We read you the Review!

break it down and rate the impact of the review on a scale from zero to five crowns.

It's a very Regal process that.

Assess That Kvetch.

And RQ T you are bringing in the Review!

for us this week.

What do you got?

This week, I have a one star review from trustpilot.com

Rose Marie, as sounds very familiar.

oh, really?

I don't know why.

Maybe it's just, maybe I've read too many reviews.

You guys

Maybe the name Rosemarie EVOX have certain feeling within you, which we will get into

Ooh.

Okay.

Can't wait.

that might be why.

So this is Rosemarie asses, one star Trustpilot Review!

for seekers and their subject is lies, corruption, and thievery.

This was written April 23rd, 2020.

I'm 89 years old female, and we'll be 90 May 11th.

And I have exclusively only purchased from Sears in the past.

And so has most of my family.

I ordered a GE microwave with delivery and installation as I Can't install it

March 31st, 2022 and was told it would be delivered on April 22nd, 2022.

I knew it was a long time to wait.

and Sears offered a small discount of about $30 for my patients.

The week before the delivery, I received an email from Sears that my product would be arriving in

Then the same email three days before.

But this one said you should receive a call from the installation company to

I never got a call.

So I reached out to Sears.

My 24 year old grandson was coming to stay with me in may, and I wanted to

When he arrived.

Sears told me the installation company was coming and not to worry.

I asked for the installation company's phone number so I could call them in case I didn't

And was again, assured that they would be coming the 22nd of April.

I called TCI.

It went right to voicemail.

I left a message and said, I was looking forward to their call to set up a time on the 22nd.

This was a Wednesday about 2:00 PM.

So when the call went right to voicemail, I was alarmed because someone should have picked up.

Maybe they had a late lunch.

So I called again at 3:30 PM and the call went right to voicemail.

I got concerned and called Sears and was told not to work.

I asked what happens if TCI doesn't call me and Cirrus said, don't worry.

They will.

Well now it's the day.

of delivery and no call from TCI.

So I call Sears again.

They say, well, we've written TCI, three emails and called three X.

I asked what's the address of TCI and Sears didn't have an address for them.

I Googled TCI in long island.

One company came up and they were a plumbing company and Bayville, New York.

I called them and they thought I was crazy because they didn't do Sears product installations.

So I called Sears and they said, please give us 24 hours to investigate this.

I was angry, but agreed to this.

24 hours later, I called Sears and they said the installation company, TCI

We will set you up with a new installation company, but they won't

And it will be about 72 hours till they call.

And then you can set up a new installation date.

This is absurd.

How can Sears not vet the people they use and advance?

So I asked for a full refund and I have to wait seven to 10 business days to get my $506 refund.

I called best buy.

When I got off the phone with the Sears BS, I ordered the same exact

Total cost $406.

It's $100 cheaper than Sears.

And I was giving a time and date for the delivery and installation process three days

Thank God for best buy.

I will never buy, buy anything from Sears again.

And I suggest all that.

Read this, do the same Rosemarie.

Wow Rosemarie.

Okay.

Wow.

So I have a question just for clarity.

Cause I feel like I like blacked out for a second.

Cause I was processing, they said.

So, sorry, they're not answering our calls are our emails either.

We're going to schedule you with someone else, but it was like a weekend.

So they said, well, basically have to wait till Monday.

So it's going to be like 72 hours.

What happened in between that section of the Review!

and the part of the Review!

where we went to best buy.

I think that instead of accepting that they asked refund, cause

So then I think

Did they say that explicitly?

And I just like blacked out.

Well, she, well, Rosemarie says that they, so I asked for a referral refund,

oh.

So I asked for a full refund.

Okay.

So, and then they have to wait seven to 10 business days to get that, $506 refund.

That's a very expensive microwave.

right.

That is a, yeah, maybe it's a really, really good one.

All for the Crenn Scion.

yeah, it's very sweet.

My first thought is I'm feeling like very true.

Crimey all of a sudden, and I want to know what happened to T C.

I is a TCI.

Did somebody die?

Are we not concerned?

I mean, this is what was funny to me is that when this grandmother, yeah,

I called once.

And it wants you to voicemail.

I was very concerned.

I thought what a nice woman to be so concerned about what is it?

And then, and then when she said maybe they had a late lunch, I thought, oh God, this is so funny.

Like she's developing a personal relationship with this company and she's

And then the company drops the bomb.

They've also been contacting TCI emails, calls to no avail.

And I'm sitting here wondering what the hell is happening to GCI.

Yeah.

Cause I think that Sears is such a huge company.

They don't have their own installation delivery

They probably subcontract out.

I don't know.

I don't know how these things work, you guys, but I, I like is anyone else listening, concerned

I mean, someone should call the police and get them over there.

There could be something atrocious.

well, yeah, I am curious, like, obviously I don't think

I feel like,

but it was,

I feel like Sears should be like, they should be concerned.

Yeah.

Do you think that this is a common situation?

Or do you think that this was like a random occurrence?

I mean,

I think this is a common situation in that now not

They're all kind of terrible, but my.

Landlord slash roommate has had a few things installed here and it's always a

The person's like not getting back to you or they don't have what they

And my sister who's lives closer to you has had the same exact thing in New Jersey.

So I think it's common to have Michigan.

With deliveries and installs.

Yes, I do.

Right.

I do.

trust Rosemary and

Yeah.

but I do think that there is something about like Korean.

Reality because Rosemarie was so concerned from the get that there

Yes.

Very

Very

Lot of anxiety.

A lot of an,.

Yes.

Which I

it did, did like arrive on time, like, or did it not arrive?

Well, they were wanting to get it delivered on the 22nd, But then they do

But through best

best buy,

which is sort of,

Well, that's also another thing.

Why would it take a month to get it delivered?

and then, oh, so that's a really long time to wait, wait for a

Is that.

So, I guess a lot of things are, you know, there's a lot of stocking issues, shipping issues,

$30 for their patients.

How did you, how did you negotiate that?

I need to take Rosemary's negotiation class.

So, okay.

Well, I kind of liked the fact that Rosemarie owned up to that.

They did something for her.

Yes.

I am curious though, like this does I trust rose Marie?

I appreciate the entire journey here.

They tell you their age that there'll be older and like a couple of

two 90, like very impressive, you know, not to demean,

to be a 90 year old riding on Trustpilot

right.

That's what I'm saying.

GO!

grandma.

I guess the bottom line here for Rosemarie was like, I, even though I have this

So that is my question.

Like if I were going to buy something from Sears, then how do I make sure that they

I don't really think you can.

I think it's like unavoidable.

It's I think it's a little bit of like a luck of the draw.

Like I think this could have just as easily happened with best buy.

It just happened not to.

Do you think that Sears uses multiple companies?

Uh,

if I'm going here, I probably am already concerned.

Or like the people that go to Trump's violet are going there to complain.

So I'm trying to think of like someone that would come across this Review!

and have it be useful.

I guess if you don't know that they subcontract out and that it might be messy, maybe it

I don't

Well, I do think what's interesting to me as useful is that Rosemarie spells out that

And most of their family does as well.

And now this experience has happened and they chose another outlet,

I know.

that in my history of series, Sears used to be it.

I mean, that was before buy before circuit city, which doesn't exist.

It was like, it was the place.

Hey kids, we're going to Sears.

had a discount Sears that

Put on your Sunday best,

mean, it was like everything.

It was the Supercenter and now I

And Rosemary's 99.

So she was very much large.

Oh, sorry.

Sorry.

Rosemary.

Rosemary is 89, about to be 90.

And so they were very much a part of

The heyday, right?

that is in my opinion today too, is like, I have been to the Sears in key

So wait, I do want to circle back.

What do you think of Rosemary's title lies, corruption and theft.

Oh, my God.

So funny.

I just, I love the way Rosemarie writes this whole Review!

I get like, kind of like secretary vibes, not to be demeaning, but like all the time

But I'm curious, what is the, what is the lie?

I'll go through each.

The lie is that they're coming.

Don't worry.

Even if they don't call you, be basically making Rosemary feel like

And then she ended up being right in her concern and then they, you know, so.

So then the corruption was that the company isn't even answering.

Yeah, it felt like this is this, like, is this a crime?

Like, are they just, are they just not really accompany?

And they're just trying to get money from Sierra.

Like what is happening with the company?

the thievery because they got a full refund

Um, the thievery, maybe it's the person that stole the head of

I don't know.

All right.

Maybe the thievery thievery of time.

Thievery of time.

Yes.

Very

Thievery of time.

we go.

Okay, good.

We did it?

Well, think that this, I mean, besides the one little spot that tickled both

Is it entertaining

I was entertained by Rosemarie personally.

I just say, I, I, you know, I'm such a cynic now cause we've been doing this

And so many facets that it almost makes me wonder if this is like, A

Now, listen, I know that that's like a stretch, but it just seems very on

And like me and my family have been shopping at Sears for years.

And then like this whole saga directing, he bought a bass bite.

Now it's probably not,

Thank God for best buy

it's probably a real grandma,

I, Yeah.

but that, but I appreciate you bringing that up.

Cause we do question that a lot.

I mean, all right.

you, do you think there's an impact for you as this a deal breaker for you?

I just think it would reinforce kind of a belief that I already have, which

Like I don't trust it.

If it was any product that I can just be like, throw it in my car, like a microwave.

I would just do that.

And if I needed help installing it, I would subcontract out myself.

But that's, that's also kind of just me.

So I'll say grandma pushed me further into.

State of mind.

So I guess you could say that's an impact, right?

All right.

Should we crown Rosemary?

I think I'm ready.

All right, let's do it.

All right.

So Chelsey and I each have our own set of zero to five crown cards and an effort to

We will simultaneously reveal our rating.

The Queens are Tabulating.

cool.

I'm holding up four crowns trays only got four and a half crowns.

I will look for crowns for Rosemary because I just thought, you know, there's a possibility

And that it is sort of like a, you got lucky at best by this time, but they could burn you the

So they did set it up very well by giving what I love to do, which is the compliment sandwich for,

definitely had a point of view and a perspective.

I, I joke, but I did believe that this would be something that would be very frustrating for.

Uh, customer.

And so for that reason, I went with four crowns for Rosemarie.

And you went with four and a half.

Why did you go the extra half crown mile?

Mio

the half mile,

the hat?

the half point, so, okay.

So I wanted this to be a Review Queen and so much of it is like so close, but

Also, I do appreciate the journey of the Review!

and the detail about how much communication there was.

But I I took half of crown off because I just think it's a little too long.

I like, I think you could have gotten us to this feeling a little bit quick.

But I just was so touched by Rosemarie.

I love that it's like months before the grandson comes and they're trying

I don't know if I am weighing purchasing much from Sears.

I have done it in QS because it's the only option, but I was, I do think the impact is I, I

But I ultimately have the biggest impact here is like Rosemary was really trying to

And that is bothersome to me.

The customer should always be right, you know?

Uh, great.

And you're right.

She, she did kind of do her due diligence and still sort of ended up short.

So great.

Review!

try, always, always delivering with the, with the goods.

And that might come up in a minute.

Wait, what was your grandma's name?

Both of them.

You just, our first names, Sherry and Doris.

And mine were Elizabeth and Mary Knox,

Mary Knox,

Yeah.

Country hillbilly folk.

It was M a R

knock, knock who's there.

And Mary

Well, yes, but it was spelled K N O X.

Oh, no,

I have no idea what that means, but her name was Meredith.

uh, like, was it a hyphen?

No, just two words.

Mary Knox.

Okay.

All right.

Why were you asking, do you think rose Marie is like a real grandma.

I just don't hear Rosemarie much anymore at all.

You don't, you don't meet many Rosemary's, but I think it could make a resurgence

Yeah.

Ethel.

All right.

My queen, we have the most Regal portion of our show Chelsey.

Who are you inducting today for

Good.

One.

and train Marie.

And train Marie tremory.

Okay.

So I did say thank you for delivering that Review!

and I also want to thank a delivery person in this Royal Highness moment.

I am nominating Sophia for Tato and Sophia was delivering a pizza to Karen Sullivan.

And it was late at night.

It was around 10 o'clock at night, and she was standing out waiting for the driver to

Okay.

So out of nowhere in like the cover of night, she like her knee went

And so feeling.

Came to deliver the pizza and happened to have been like a F like first responder, like EMT or

And now, you know, she survived.

She, she, um, suffered two severe brain bleeds and she's recovering.

Yeah.

But she

she tip Sophia?

Oh, my God.

Well she's she said that Sophia was her guardian angel.

She literally said that she was seeing, she, it was 10 o'clock at night.

You guys, she said she was seeing clouds.

Like that's how bad, whatever.

To her with this fall was, and that Sophia came in like an angel and rescued her.

And thank God she did, you know, because it was late at night, she fell in her driveway.

It could've easily been, uh, you know, even more tragic.

It was dark.

And it made me just think of all of the.

And I mean, this one is Sophia is obviously being recognized in an article, but so many

But in these moments, it just reminds me like, we're all human.

Like, even if you're the person that's just like ordered your food and you're

Uh, we just, didn't try to put that aside.

And it's so hard in the moment.

And by the way, of course, Sophia is just like, well, of course I did it.

Anybody would have, but not everybody.

Is that aware all the time?

It's not even, would you do something if you saw something, not everybody is seeing everything.

So the fact that Sophia was aware and her awareness led to Karen Sullivan being okay.

It's such a, such a beautiful mitzvah.

And so it's such an honor for me today to nominate Sophia for Tato as our Royal Highness.

I think I can say our right.

Yeah, that's amazing.

speak for both of us.

Wow.

Good job.

Holy cow.

right.

Ah,

It reminds me of the true documentary series and

Oh, my God.

You know, I got sucked in again recently.

Me too.

All right.

All right.

Wow.

round on the argue.

ARQ Ferris Ferris.

Thank you so much for joining us today.

If you liked what you heard, please share the show with a friend.

And if you didn't like what you heard, please share the show with an enemy.

If you would like to support the production of our show, visit Review That Review dot com slash

Remember, you can join our mailing list at Review That Review dot com to stay up to date

that's right.

You can also hit up our voicemail box.

We are here ready to help call us at one eight five zero Review zero.

You can also follow us on all of the socials at the Review!

Queens.

I'm at Chelsey BD and that's Chelsey with them.

And I am at Trey Gerrald.

On today's after show pod as promised we are going back into the archives

is for T-Mobile and it is a three-star review.

So can't wait to.

Ooh.

All right.

So to.

find out what made Chelsey say.

And I loved her.

I mean, like we were like BFF, I can't remember her name and find out what made Trey say.

It occurs to me that mussels and casserole dishes do not go together.

Then join our Patreon@Patreon.com slash Review That Review to hear our weekly

And please remember

Ignore the haters.

You're a queen

GENDA non-specific queen.

of course.

Bye.

Yeah.

Review That Review is an independent podcast.

Certain names have been redacted or changed to protect the guilty.

Executive Produced by Trey Gerrald and Chelsey Donn with editing and

With Voiceover talents by Eva Kaminsky, our cover art was designed by LogoVora

Oh, Glen.

Avir.

Hi, I miss the old days of your.

Oh, my God.

I used to, when I was at school, this is probably the story for matriarch, but I

And I said it wrong.

I'm sure my friend Lauren will remind me, but.