With major players racing to own the entire homeownership journey, AI reshaping how we work, and digital natives entering their prime buying years, the mortgage industry is at a turning point.

So, Dale Vermillion sat down with the president of its largest tech provider to ask a simple question: Where is this all going?

The answer might surprise you.

Tim Bowler, President of ICE Mortgage Technology, isn’t just focused on making lending faster or more efficient—he’s on a mission to make it more human.

From mobile-first tools to predictive analytics and AI-driven servicing, ICE is building technology that helps mortgage professionals deliver both speed and personalization—at every stage of the borrower journey.

In this episode, Tim and Dale dive into:

‣ Why the future of lending is high-tech and high-touch

‣ How AI can elevate people instead of replacing them

‣ What today’s borrowers actually need from lenders

‣ What gives Tim hope about where the industry’s headed

‣ A case study on rebuilding homeownership in Detroit

If you’re wondering how you or your company fit into the future of lending—and want a competitive edge to get there—this episode will leave you encouraged, inspired, and ready to lead.