Rob, JP, and Dillon go forum-diving for the hottest customer success topic on the internet, and come up with a classic battle royale.

Timestamps:

00:00:00 - An optimist's point of view

00:01:39 - Does the structure work?

00:03:17 - Masterful negotiations

00:04:51 - Limiting future opportunities and layoffs

00:06:17 - The responsibility of the CS team

00:07:37 - Understanding business needs

00:08:57 - The trusted advisor game

00:10:20 - Follow the money!

00:13:04 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

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🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

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