Chargebacks911 Overview

• Founded: 2012
• Employees: ~350

Chargebacks911 Podcast Highlights

✅ Chargebacks911 supports hundreds of thousands of clients worldwide, including banks, merchants, and tech companies.

✅ Benjamin attributes career growth to continuous self-development, problem-solving, and integrity in leadership.

✅ International expansion success starts with markets similar to your own and hiring local, culturally aligned teams.

Episode Summary

In this episode, Benjamin Bridwell, President of Chargebacks911, shares his journey rising through the ranks of a global fintech company specializing in chargeback management solutions. With a client base reaching hundreds of thousands and a team of over 350 employees across multiple continents, Chargebacks911 has established itself as the leading solution in its industry.

Benjamin discusses the keys to scaling a business globally, including the importance of understanding cultural differences, hiring local talent, and dominating one market before moving to the next. He also shares personal leadership insights, including lessons from the book Good to Great, the importance of continuous improvement, and how striving to provide value across every part of the organization contributed to his rise from team member to president.

The conversation also explores the universal applicability of Chargebacks911’s solutions, given their relevance to any transaction involving Visa, MasterCard, Amex, Discover, or alternative payment methods. Whether you’re growing your career, expanding globally, or improving your business processes, this episode is packed with insights on leadership, scale, and global strategy.

Notable Questions We Asked

Q: What helped Benjamin Bridwell rise to President at Chargebacks911?

A: Consistently showing up, solving problems, leading with integrity, and continuously developing skills and business acumen were key to his career growth.

Q: What is Chargebacks911’s client reach?

A: The company works with hundreds of thousands of clients globally, including major banks, merchants, and tech companies.

Q: How does Chargebacks911 approach international expansion?

A: The team begins with markets culturally and operationally similar to their own, hires local experts, and deeply respects regional business customs.

Q: What book has been pivotal in Benjamin’s leadership journey?

A: Good to Great by Jim Collins helped shape his mindset around continuous improvement and refusing to settle for the status quo.

Q: How can businesses approach global markets more effectively?

A: Start with one similar market, learn its nuances, build localized teams, and then expand methodically to the next region.

Chapters

00:00 Intro

00:09 Company Stats

00:41 Company Overview and Global Presence

01:20 Leadership and Personal Development

02:34 International Expansion Strategies

04:46 Keys to Career Advancement

06:20 Connect with Chargebacks911

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