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  Today in Health it Soja Chandra Kerian, senior Executive VP and Chief Digital and Information Officer for Common Spirit Health starts dropping some interesting reads on LinkedIn on digital strategy and frameworks worth taking a look, and we're gonna do that today. My name is Bill Russell. I'm a former CIO for a 16 hospital system and creator of this week in Health IT a channel dedicated to keeping health IT staff current.

And engaged. Real quick, have you signed up for clip notes? CliffNotes is a service we offer on this week in Health it to keep you and your staff current. We know you don't have time to listen to every episode, so we developed clip notes to keep you informed. This is an email that goes out 24 hours after each show airs on the channel with a summary, bullet points and two to four short video clips.

You can take a look at those, determine whether you're gonna listen to the whole episode. You can describe on our website this week, health.com. Just click on the subscribe button or have your team subscribe and get the discussion started on the right foot. All right, here's today's story, and this is from LinkedIn.

So Sja Shandra Sian, who's senior EVP at Cums Spirit Health, chief Digital and Information Officer, has created a, uh, landing page, it's called Digital Edge. Where she is posting a bunch of thought papers and practitioner viewpoints on digital and digital health and tech, and the first couple of articles are out.

I'm gonna share the first one and encourage you to go out and see some of the others that they're worth taking a look at. The first one is about the DNA of digital health. Lemme give you some of the excerpts. Digital transformation is reshaping how the healthcare industry engages with patients and care providers.

The first set of initiatives in digital health have been focused on developing point capabilities for specific use cases. These solutions shifted digital capabilities to the next level, provided online access points for patient interaction and address key issues in patient experience. However, one key opportunity.

Was that they only provided discrete patient experiences from each point solution to the next point solution. We dropped the patients. It was up to the patient to find the next step and the next tool in their care journey. These solutions were light on data-driven engagement and scalability of the solution by adoption as well as tech scalability was localized and not suited for consumer internet demands.

Alright. She goes on to say, our approach to digital is grounded on an obsession of humans, patients, providers, caregivers, and employees. As existing capabilities advanced and new ones continue to emerge. We have framed a foundation framework of digital healthcare products and platforms into four themes.

And those four themes are digital, patient, experience, care, provider experience, digital therapeutics. And virtual health experience. Lemme give you some of the bullet points under each. The objective around digital patient experience is to transform all segments of the patient's digital and human experience.

She has this broken down into four areas. Discovery set up an omni-channel, integrated digital front door to facilitate convenience and a homogenous experience. Access, create personalized experiences by leveraging data analytics and AI engagement, enhance through improved care. Administration and support and promotion, drive loyalty and feedback to create a closed loop system.

Alright, so each one of these areas has that kind of breakout. The next one is care provider experience the objective, engage with care providers to enhance their care delivery experience. Again, this is a framework. This is a way of, of organizing and thinking through the challenges that you are going to address with your digital strategy.

Her four bullet points under this are learning, doing, engaging and innovating learning. Deliver contextual insights by infusing AI at the point of care. Doing automate repetitive tasks to improve quality and efficiency, engaging, trigger patient engagement via cognitive nudges. That is interesting. I'm gonna come back to that.

Innovating co-innovate with care providers to bring in their clinical expertise. That is an important concept as well. I'm gonna hit on those two right now. So co-innovate. It's important to bring the clinicians in, but it's more than just bringing them in for their thoughts and their ideas. It's bringing them in as co-creators.

Of the solutions so that they have ownership, buy-in, plus their perspective is stronger because they are end users. Let's go back to triggering patient engagement via cognitive nudges. I did a this week in health IT episode a little while back, and we talked about this whole idea of cognitive nudges, the ability.

To change people's behaviors. So how do we change their behaviors? Either by providing them information, but that information has to be provided in context. I think a lot of times we end there and we say, we provided the, the information to the patient, but they didn't move on it. Cognitive nudges are really understanding the types of people that you're engaging with and how they respond to information and providing them that information in a way that triggers a response.

And that is what we need to develop into our digital capabilities. The ability to understand the patient at a deeper level, how they make decisions, how they take action so that we can present things in ways that drive towards better health, digital, therapeutic experience. Again, objective, enable patients to live healthier via evidence-based digitally enabled therapies, and then she has four areas.

Again, utilize data and insights from remote health monitoring devices. Very important, leverage wearables and embedded devices. Number three, enhance chronic. Condition management, such as weight management. And number four, personalized patient engagement and education that enables patient self-service. So a lot of different ways where we are reaching the patient, where they're at, collecting information as they move through life, and giving them the tools they need to engage in their own health, virtual health experience, the objective address, the full continuum.

Of the virtual health experience, number one, community health. Create human-centric models to pair care navigators with patients. Ambulatory equip care providers to conduct virtual examinations on demand. Acute enable real-time care from specialist care providers and monitor patient safety. Post-acute enhanced remote patient monitoring capabilities.

If she closes with this, the digital experience for all consumers needs to transform, especially after. COVID-19 introduced new operating models. This provides unique opportunities for digital care. As digital empowers patients and providers with greater access and convenience. The next generation of digital healthcare, IE Digital 2.0 will see an amplification of all components in the digital health framework.

Delivering a successful digital 2.0 program will require care providers to excel at several key factors. These will be covered in detail. In future digital Edge articles. Again, I'm just making you aware of this, uh, set of documents that's being dropped out there. It's worth subscribing. It's already got quite a few followers and I highly recommend that you follow it.

I think one of the best concepts I get outta this, but besides the framework, I think the framework is good to look at. It's just like every other framework. There's a lot of good frameworks out there, but this is good. It gives you a way to mentally classify the initiatives where you're going and what the objectives are.

But I think one of the things I'm gonna come back to on this article is the fact that we had discreet experiences. And this comes back to platform thinking. And we've had these discussions with John Halamka and with others on the show where we are starting to take the next steps in digital and the next steps will be scalable solutions that are agile solutions that we can plug in new capabilities as we move along, and solutions that can take new data in.

and give us the ability to create new algorithms and then deliver them back to the patient, deliver them back to the care provider. But platforms are distinct in that they are designed on internet architecture. They are designed so that we can scale them, so that we can plug in those devices, so that we can utilize the reach and the access that is available to us through the internet.

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