Company Stats

• Founded: 2017
• Revenue: $25 million annually
• Capital Raised: $32 million
• Employees: 63

Episode Highlights

• ✅ Startups must often challenge industry norms to innovate and succeed.
• ✅ A single wrong hire in a key role can jeopardize the entire organization.
• ✅ Scaling in healthcare technology involves navigating complex RFP processes and influencing policy changes.

Episode Summary

In this episode, we talk with Sufian Chowdhury, CEO of Kinetik, a healthcare technology company pioneering the first digitally integrated healthcare transportation platform in the nation. Founded in 2017, Kinetik has grown to generate $25 million in annual revenue with a team of 63 employees. Sufian shares insights on the challenges of building and scaling a startup in a highly regulated industry.

Sufian emphasizes the importance of starting with a clear vision, challenging existing industry structures, and learning from early mistakes. He discusses the critical impact of hiring the right people and how one wrong hire can significantly derail progress. Sufian also delves into the complexities of scaling within the healthcare sector, including the need to navigate RFP processes and work closely with policymakers to drive long-term change.

Notable Questions We Asked

Q: What are the key lessons you’ve learned from building Kinetik in a challenging industry?

A: The importance of starting with a clear vision, challenging industry norms, and continuously innovating while learning from early mistakes.

Q: How do you ensure you hire the right people for key roles in your organization?

A: By being slow to hire, starting with consultant roles, and ensuring a cultural fit before making long-term commitments.

Q: What are the unique challenges of scaling a healthcare technology company?

A: Navigating complex RFP processes, influencing policy changes, and working with enterprise clients and government entities.

Q: Why did you choose to build a business in such a difficult and regulated industry?

A: Because meaningful work is often challenging, and there’s a strong personal attachment to improving an unjust system and impacting lives positively.

Q: How do you plan to scale Kinetik from $25 million to $100 million in revenue?

A: By influencing policy changes, working closely with Medicaid and Medicare services, and driving efficiency in the healthcare transportation market.

Chapters

00:00 Intro

00:11 Company Stats

02:15 The Impact of Wrong Hires

03:57 Hiring the Right People

04:46 Scaling the Business

06:32 Purpose and Motivation

09:01 Connecting with Kinetik

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