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The Retail Wave Makers
Episode 413th January 2023 • Seatrade Cruise Talks Podcast • Seatrade Cruise Talks
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To kick off season 2 of The Retail Wave Makers, Nadine Heubel hosts Marcos Zobel, who is the Sales Director, Travel Retail and Cruises Americas, at Victorinox.

Marcos joins Nadine as the first vendor on The Retail Wave Makers and shares with the listeners the history of Victorinox and their growth in the cruise industry - as well as the brands plans across the cruise channel in coming years.

Nadine and Marcos discuss how to connect with the guests on board and how products can become part of the guest experience on board, creating memories & developing a relationship with a customer whilst they are on their cruise.

Transcripts

Nadine Heubel:

Say

Nadine Heubel:

Hello to everybody from around the world. Happy New Year Happy

Nadine Heubel:

2023 Welcome to the start of season two of The Retail Wave

Nadine Heubel:

Makers, a Seatrade Cruise Talks Podcast. My name is Nadine

Nadine Heubel:

Heubel. I'm the senior managing director of travel retail North

Nadine Heubel:

America at Newmark, formerly known as Harper Dennis Hobbs.

Nadine Heubel:

But today I'm talking to you as the retail ambassador for

Nadine Heubel:

Seatrade.

Nadine Heubel:

Retail has been going from strength to strength in the

Nadine Heubel:

cruise industry, and I am grateful for Seatrade to have

Nadine Heubel:

acknowledged this development by creating a retail Ambassador

Nadine Heubel:

role, which I am honored to have been appointed to. Part of my

Nadine Heubel:

responsibility is to create further awareness of this

Nadine Heubel:

exciting sector amongst cruise industry peers. And what better

Nadine Heubel:

way to do it then creating our own podcast mini-series, The

Nadine Heubel:

Retail Wave Makers Podcast. In this podcast series, I will

Nadine Heubel:

welcome different stakeholders of the cruise retail industry,

Nadine Heubel:

cruise lines, retailers, vendors and consultants. And I will

Nadine Heubel:

discuss with my guests, the state of the cruise retail

Nadine Heubel:

industry. We have a lineup of amazing guests, and we will hear

Nadine Heubel:

from them firsthand about latest innovation, initiatives,

Nadine Heubel:

challenges and their personal outlook of the future of cruise

Nadine Heubel:

retail. And we will also get a little bit personal with our

Nadine Heubel:

rapid fire questions at the end of the podcast.

Nadine Heubel:

Today, I'm very excited to welcome our first representative

Nadine Heubel:

of the vendor community, Marcos Zobel, the Sales Director,

Nadine Heubel:

Travel Retail and Cruises, Americas at Victorinox. Marcos

Nadine Heubel:

joined Victorinox over 10 years ago, and has grown within the

Nadine Heubel:

company in several strategic roles. Over the years Marcos has

Nadine Heubel:

been a pioneer for Victorinox in the Americas travel retail. For

Nadine Heubel:

Victorinox, the 10 is strategic, offering a shop window to the

Nadine Heubel:

world as well as a wealth of opportunity for consumer

Nadine Heubel:

engagement, storytelling and brand building. currently

Nadine Heubel:

partnering with the top travel retail players in the Americas,

Nadine Heubel:

Dufry, Motta International, DSA, Starboard... just to name a few

Nadine Heubel:

than the Victorinox span and its portfolio of multitools watches,

Nadine Heubel:

travel gear and fragrances can be found in over 18 airports and

Nadine Heubel:

five top border stores and onboard eight cruise ships in

Nadine Heubel:

the region. Prior to joining the Victorinox. Mark has spent 15

Nadine Heubel:

years working in sales and marketing for Philip Morris

Nadine Heubel:

Venezuela, and was an entrepreneur with his own

Nadine Heubel:

marketing firm in Miami, managing strategic communication

Nadine Heubel:

for companies such as MasterCard, and Disney

Nadine Heubel:

production, Latin America. Marcos, welcome to the show.

Nadine Heubel:

Let's kickstart Season Two!

Marcos Zobel:

Happy New Year and I am super honored to be your

Marcos Zobel:

first guest of this new season of your podcast, which I believe

Marcos Zobel:

is a great initiative for all of us vendors brands that want to

Marcos Zobel:

be part of this channel that is fast growing and constantly

Marcos Zobel:

changing. So thank you so much for this.

Nadine Heubel:

Absolutely. No, thank you so much for being with

Nadine Heubel:

me. Especially after you told me you had just spent three

Nadine Heubel:

fantastic weeks in Spain, in Majorca. Maybe you can tell us

Nadine Heubel:

quickly about it so that we all get jealous.

Marcos Zobel:

Well, definitely. It was a great three weeks, I

Marcos Zobel:

was so fortunate to see the two sides of Majorca and the

Marcos Zobel:

Mediterranean since we all talk so much about the Mediterranean

Marcos Zobel:

in the cruise ships during the summer, which you can see all

Marcos Zobel:

the beautiful beaches and all that and then now in the winter,

Marcos Zobel:

you kind of see the other side of this destination where you

Marcos Zobel:

can go out to the mountains and to be honest, these destinations

Marcos Zobel:

have so many things to offer from cultural local

Marcos Zobel:

manufacturers, gastronomy, the wine is just super memorable and

Marcos Zobel:

special!

Nadine Heubel:

Yeah, I can completely relate because I am

Nadine Heubel:

German. And we Germans we love Majorca.

Marcos Zobel:

Which I was surprised to see so many in the

Marcos Zobel:

winter and spending Christmas there.

Nadine Heubel:

Yeah I know, we come every year. We love it.

Marcos Zobel:

Great.

Nadine Heubel:

I'm glad that you had a good time. But now let's

Nadine Heubel:

talk a little bit business. So would be great. Actually, if you

Nadine Heubel:

could tell our listeners a little bit more about

Nadine Heubel:

Victorinox. I'm sure that many of us know that company due to

Nadine Heubel:

the Swiss Army Knives but I know that there is so much more to

Nadine Heubel:

the company. So let's hear a little bit more about it.

Marcos Zobel:

Yes, Victorinox is a multi category Swiss premium

Marcos Zobel:

brand. It's over 130 years old is privately owned and is very

Marcos Zobel:

special because everything we do is simply inspired by the iconic

Marcos Zobel:

swiss army knife. We are as mentioned a multi category

Marcos Zobel:

brands so we offer watches, travel gear, fragrance, cutlery,

Marcos Zobel:

and of course the Swiss Army knife which all the other

Marcos Zobel:

categories are simply inspired by this iconic product.

Nadine Heubel:

Amazing. I didn't know that the company is

Nadine Heubel:

actually has such a long history and it is that old. And I'd also

Nadine Heubel:

forgotten about the cutlery. I think I even own some Victorinox

Marcos Zobel:

Well, and to be honest, everything started with

Marcos Zobel:

cutlery.

Marcos Zobel:

a cutlery workshop over 130 years ago. So that's how

Marcos Zobel:

everything started. And then came the iconic legendary swiss

Marcos Zobel:

army knife. And also something important for the company is to

Marcos Zobel:

really protect these Swiss values, design made in

Marcos Zobel:

Switzerland. So that's something that our company, especially

Marcos Zobel:

nowadays is extremely proud of.

Nadine Heubel:

All right, great. Why did actually Victoria Knox

Nadine Heubel:

decide to enter the cruise channel, and maybe talk a little

Nadine Heubel:

bit about this, but also tell us where you can be distributed.

Nadine Heubel:

You said, we are at the beginning I said 8 cruise ships,

Nadine Heubel:

but maybe you can talk a little bit more about it?

Marcos Zobel:

Well, I think that the the timing could not have

Marcos Zobel:

been better for us part of the global development for the

Marcos Zobel:

brand. And its categories back in 2017, Victorinox created the

Marcos Zobel:

travel retail division. Then as part of the tribal retail

Marcos Zobel:

division, there's been teams allocated to each one of the

Marcos Zobel:

regions, and even through COVID, strategically growing. And

Marcos Zobel:

today, we have over more than 100 points of sale at airports

Marcos Zobel:

globally. So then back in 2019, as part of this travel retail

Marcos Zobel:

development, we set our eyes into the cruise channel. And the

Marcos Zobel:

first approach was to learn about this channel. So we

Marcos Zobel:

participated in the DFNI cruise conference here in Miami, where

Marcos Zobel:

you and I briefly met. And I have to be honest, I was very

Marcos Zobel:

impressed by your presentation where you talked about all that

Marcos Zobel:

logistics and operation behind it. So that I really enjoyed in

Marcos Zobel:

it. And to answer a question about where we are today, we're

Marcos Zobel:

very fortunate to start working with a company like Starboard

Marcos Zobel:

that gave the opportunity to the brand. So last year, we started

Marcos Zobel:

with them, and we were currently listed in over six ships.

Marcos Zobel:

Nevertheless, this year, we push it to this year, we're going to

Marcos Zobel:

roll out our brand into the Royal Caribbean ships. Right.

Nadine Heubel:

Amazing. And thank you for remembering my my

Nadine Heubel:

presentation. I think logistics can be a very dry topic. But I

Nadine Heubel:

think it's also a very important topic when it comes to cruises.

Nadine Heubel:

It's like one of the make or break disciplines in the cruise

Nadine Heubel:

industry.

Marcos Zobel:

Definitely is and one of the things I also would

Marcos Zobel:

like to add is being a multi category brand, how to enter

Marcos Zobel:

into the cruise channel, we entered with the watch category.

Marcos Zobel:

Nevertheless, in selective ships, we have curated a travel

Marcos Zobel:

gear offering where guests can give themselves up for their

Marcos Zobel:

adventurous and expedition. So it's really more than just

Marcos Zobel:

selling product or placing the brand is how can our brand be

Marcos Zobel:

part of their traveling experience or vacation?

Nadine Heubel:

Very important point. I think this is how you

Nadine Heubel:

connect with the guests on board that you are offering a service

Nadine Heubel:

which is actually an added value to them for their holiday

Nadine Heubel:

experience.

Marcos Zobel:

Exactly.

Nadine Heubel:

Now I have a question for you about the South

Nadine Heubel:

America you have worked in, in Venezuela for many, many, many

Nadine Heubel:

years. And North America cruise retail is very much developed.

Nadine Heubel:

But people also talk about South America. It's still a small

Nadine Heubel:

market, but it's a fast growing cruise market for you what is

Nadine Heubel:

the biggest differentiator between a North American

Nadine Heubel:

consumer and the South American cruise consumer?

Marcos Zobel:

That's a very good question. And previously, before

Marcos Zobel:

I joined the Travel Retail Division I was responsible for

Marcos Zobel:

for local markets. So I oversaw all Latin America from Mexico

Marcos Zobel:

down to Argentina, local market. So I really got to learn a lot

Marcos Zobel:

about the culture, the consumer and their consumer behavior and

Marcos Zobel:

their choices. So from my point of view, in talking specifically

Marcos Zobel:

about the cruise channel, the North American passenger is

Marcos Zobel:

currently a very mature segment. They are very loyal to the

Marcos Zobel:

traveling format. Even during COVID They were still booking

Marcos Zobel:

their 2023 vacation. So I will say that for cruise ships.

Marcos Zobel:

Again, it's a very mature segment. South America from my

Marcos Zobel:

point of view represents a very big opportunity for cruise ships

Marcos Zobel:

is definitely a market with a lot of expansion. And the main

Marcos Zobel:

difference when we think about a consumer profile, South American

Marcos Zobel:

passengers they really like to shop like when they go on

Marcos Zobel:

vacation. They enjoy the traveling and they really enjoy

Marcos Zobel:

their shopping so in not shopping around the souvenirs or

Marcos Zobel:

memories. No they go out and they really like to purchase

Marcos Zobel:

their their brands and their products and reward themselves.

Marcos Zobel:

So, actually victory knocks is South America is a very strong

Marcos Zobel:

region for us with a very strong and loyal customer base.

Nadine Heubel:

Well, interesting, which is your

Nadine Heubel:

biggest market in South America?

Marcos Zobel:

Mexico is our strongest market.

Nadine Heubel:

Okay, great. So we need a lot of Mexican guests

Nadine Heubel:

on the cruise ships?

Marcos Zobel:

Of course, it's a big market, but also we have the

Marcos Zobel:

Brazilian consumers, we have the Argentinian consumers. So again,

Marcos Zobel:

and also see in it is from the travel retail perspective, and

Marcos Zobel:

which are the airports that drive a lot of our sales,

Marcos Zobel:

mainly, you will see it is comprised between Argentina,

Marcos Zobel:

Brazil, Mexico, these are very important locations for us.

Nadine Heubel:

Thank you for sharing this. And you also

Nadine Heubel:

mentioned when when we talked a little bit earlier, before

Nadine Heubel:

starting the recording, you said that we need to cruise channel-

Nadine Heubel:

cruise is your baby. I love this, because in a way, it's

Nadine Heubel:

also a little bit my baby I feel. So let me ask you

Nadine Heubel:

something when you joined the cruise industry, to European

Nadine Heubel:

what was the state of the cruise retail industry? And what has

Nadine Heubel:

changed? Since you got involved in the cruise channel?

Marcos Zobel:

Yes, I mentioned to you that is certainly like my

Marcos Zobel:

baby. Because when when we were developing all the different

Marcos Zobel:

layers when you're developing the commercial strategy for the

Marcos Zobel:

travel retail channel, definitely I said, especially

Marcos Zobel:

being based in Miami, I said, cruise ships, we need to put it

Marcos Zobel:

in that list, of course, to your question. In business, it's all

Marcos Zobel:

about timing and momentum. And I will say that, we've been very

Marcos Zobel:

lucky because while the brand is still very new in the channel,

Marcos Zobel:

we're being part of this new era, or this new chapter, in

Marcos Zobel:

terms of a new vision that the cruise lines have for retailing,

Marcos Zobel:

for what I see cruise lines are expanding their business model,

Marcos Zobel:

generating revenues from other areas inside the ship.

Marcos Zobel:

Traditionally, it was all about the dining experiences selling

Marcos Zobel:

the packages for the expeditions in the adventures and in the

Marcos Zobel:

wellness, but are the new ships that are being rolled out,

Marcos Zobel:

they're really taking into consideration to have a very

Marcos Zobel:

strong retail footprint. So for us, it is a great momentum and a

Marcos Zobel:

great timing. The other fascinating thing for me in this

Marcos Zobel:

channel, and what I have learned is the possibility of developing

Marcos Zobel:

a relationship with the consumer, you know, you will

Marcos Zobel:

have them there for a period of a week or or two. And you can

Marcos Zobel:

really develop this customer relationship and experience with

Marcos Zobel:

them. And how can this brand connect with them? So for me, I

Marcos Zobel:

will say that when we talked about the status or the state of

Marcos Zobel:

the retail, for me, it's that that momentum and special

Marcos Zobel:

timing.

Nadine Heubel:

Yeah, I agree. I mean, from from an airport

Nadine Heubel:

perspective, airports would dream to have a customer for

Nadine Heubel:

their for a week, they have been there for a couple of minutes.

Nadine Heubel:

And really in the in the cruise industry, we can really build

Nadine Heubel:

this relationship with our guests. Because we have been

Nadine Heubel:

there for a couple of days, sometimes one week, two weeks

Nadine Heubel:

and even longer. So that's a really great point.

Marcos Zobel:

But the other thing is, we as brands also need

Marcos Zobel:

to be very mindful on how do we develop this channel? Because

Marcos Zobel:

it's not just about placing the product and a couple of

Marcos Zobel:

promotion. And that's it No, is how much content can we

Marcos Zobel:

generate, to connect with a consumer for over a week?

Nadine Heubel:

I agree. And this is maybe a good segue into

Nadine Heubel:

another question I have for you. So what do you think what are

Nadine Heubel:

the key success factors are the keys to success for windows in

Nadine Heubel:

the cruise channel? I mean, you already mentioned one...

Marcos Zobel:

From our experience, I will break it down

Marcos Zobel:

in three keys to success. The first one is you need to think

Marcos Zobel:

long term, you know you need to be invested for the long ride.

Marcos Zobel:

The channel has an extremely high level of complexity, as you

Marcos Zobel:

know. So you need to be patient and you also need to adapt

Marcos Zobel:

yourself. So to succeed, and here comes your presentation

Marcos Zobel:

that you make logistics and operation need to be extremely

Marcos Zobel:

agile. Because things really happen very fast. For example,

Marcos Zobel:

we had we were implementing one of the programs with Silversea.

Marcos Zobel:

And we had to ship the product directly to the port where this

Marcos Zobel:

ship was going to dock so again we're talking about stores that

Marcos Zobel:

are moving around the world stopping in different

Marcos Zobel:

destinations. So in terms of logistics and operation, how do

Marcos Zobel:

you adapt into all those moving pieces? And I will say that the

Marcos Zobel:

third key to success will be to understand the itineraries the

Marcos Zobel:

customer profile and then curate those assortments because if you

Marcos Zobel:

go in thinking that one size fits all, that's the wrong

Marcos Zobel:

approach.

Nadine Heubel:

Thank you. And I like this. And I'm sure that all

Nadine Heubel:

our vendors listening would agree or actually, you know,

Nadine Heubel:

take some inspiration from what you just said. So now we talked

Nadine Heubel:

all about, let's say, the positive and the momentum we are

Nadine Heubel:

building. But what do you see as the biggest untapped opportunity

Nadine Heubel:

in the cruise retail industry? And what can we do to make it

Nadine Heubel:

even stronger?

Marcos Zobel:

Well, during this journey of learning and

Marcos Zobel:

educating ourselves into the channel, I was fortunate to

Marcos Zobel:

visit a couple of ships. And actually, in one of the ships

Marcos Zobel:

that where we listed the brand, I was also fortunate to go in

Marcos Zobel:

and train the staff and all that. So big picture talking.

Marcos Zobel:

And looking at all the different categories, I say that the

Marcos Zobel:

biggest opportunity will be to transform the passenger, and

Marcos Zobel:

sales staff mindset, it's not about going into a ship thinking

Marcos Zobel:

that you're going to buy value, or you're going to find a deal

Marcos Zobel:

in the stores, for me is that we all understand that it's all

Marcos Zobel:

about selling memories. It's all about being part of your

Marcos Zobel:

vacation. It's all about rewarding yourself with a

Marcos Zobel:

premium product, that when you go back home, you're gonna

Marcos Zobel:

remember oh this this watch this Victorinox watch that I bought

Marcos Zobel:

was with me and all the expeditions I did. And it brings

Marcos Zobel:

me so many good memories. When I did the Antarctica or when I did

Marcos Zobel:

the Mediterranean, and I went sailing or so for me, it's more

Marcos Zobel:

about what people are buying is memories, experiences, and not

Marcos Zobel:

just going thinking about a deal.

Nadine Heubel:

Yeah, I completely agree with you. It's

Nadine Heubel:

like, you know, like really something which is much more

Nadine Heubel:

emotional and not transactional, we have to get our thinking away

Nadine Heubel:

from transactions, we have to really connect on an emotional

Nadine Heubel:

level with our guests.

Marcos Zobel:

Exactly.

Nadine Heubel:

Great. So from all the retail initiatives you

Nadine Heubel:

did so far on on your ships, which one are you most proud of?

Marcos Zobel:

Since we're still in the initial stage of

Marcos Zobel:

introducing the brand, because it happened in queue three of

Marcos Zobel:

last year, we're still gathering all the data, knowing all the

Marcos Zobel:

processes and all that. So I will say that the answer is a

Marcos Zobel:

work in progress, we will have to do a different podcast to

Marcos Zobel:

give you examples. Nevertheless, what I am most proud of at this

Marcos Zobel:

stage is the long term commitment from Victorinox from

Marcos Zobel:

the brand in the development of the champ and being part of it

Marcos Zobel:

and to grow. So for me, that's what gives me a lot of

Marcos Zobel:

confidence is the backup and commitment from the company.

Nadine Heubel:

Yeah, this this sounds great. And also, even if

Nadine Heubel:

you say it's a work in progress, I really have to say from my

Nadine Heubel:

side that I'm super impressed about, you know, you say your

Nadine Heubel:

newcomer to the to the channel and you to start it. But all the

Nadine Heubel:

knowledge and all the expertise you have already gathered. I

Nadine Heubel:

think that's that's amazing. And many really people can learn

Nadine Heubel:

from this. So so don't don't please don't be shy in in really

Nadine Heubel:

celebrating your successes already.

Marcos Zobel:

It's definitely a teamwork. I will say behind all

Marcos Zobel:

this so Thank you.

Nadine Heubel:

Absolutely. But now as we talked a little bit

Nadine Heubel:

about you know that you are that you kind of a new company

Nadine Heubel:

already so know so much about the market. So what would you

Nadine Heubel:

say which vendor could be really used as the benchmark for cruise

Nadine Heubel:

retail and why? What's the which vendor you look up to look to

Nadine Heubel:

for inspiration?

Marcos Zobel:

Well, definitely, I'll give you two concrete

Marcos Zobel:

answers or choices that I always keep in my mind. One is Bulgari,

Marcos Zobel:

I was very impressed with their holistic approach to the channel

Marcos Zobel:

in their shop entertainment initiative and how to bring

Marcos Zobel:

their their heritage to not only the product, but everything that

Marcos Zobel:

happens around these products in the period of one week. That

Marcos Zobel:

really express this Italian heritage and design and jewelry.

Marcos Zobel:

So that is one and definitely the other one is the Swarovski

Marcos Zobel:

brand in the Swarovski staircase they did in an MSC ship. And for

Marcos Zobel:

me that was impressive because it seen brands that are going

Marcos Zobel:

above and beyond just selling products or presenting their

Marcos Zobel:

brand in a certain way. They are really getting out of their

Marcos Zobel:

comfort zone. And again, just going above and beyond creating

Marcos Zobel:

an icon that will represent your brand. So those two, I was very

Marcos Zobel:

impressed.

Nadine Heubel:

And it's funny that you mentioned this because

Nadine Heubel:

I actually have a picture of this Swarovski staircase with

Nadine Heubel:

myself and the team on it. And this was I think done in 2019

Nadine Heubel:

the picture and I recently looked at it and it gave me

Nadine Heubel:

really goosebumps

Marcos Zobel:

And going back to selling memories. There you go.

Marcos Zobel:

There's so many little details that will connect with the brand

Marcos Zobel:

during your sailing and after your sailing experience.

Nadine Heubel:

Absolutely. So this is a Seatrade podcast, I,

Nadine Heubel:

of course, want to ask you one question about sea trade as

Nadine Heubel:

well. So what can we at Seatrade do to support the cruise retail

Nadine Heubel:

industry even more?

Marcos Zobel:

Here, I will say that I am planning to

Marcos Zobel:

participate in the next event that Seatrade will have in Fort

Marcos Zobel:

Lauderdale. As mentioned before, the way we approach things, we

Marcos Zobel:

want to educate ourselves first. So before making any comment, I

Marcos Zobel:

think that I want to go to the show, I want to understand what

Marcos Zobel:

Seatrade is and then see how can we take advantage and leverage

Marcos Zobel:

on the platform that Seatrade offers. But I will say that so

Marcos Zobel:

far with the initiative like this podcast, I think this is

Marcos Zobel:

great, because it's an avenue for more people to be exposed to

Marcos Zobel:

the channel. And the opportunity that the channel has, again,

Marcos Zobel:

like I said, at the beginning of the podcast is fast-growing,

Marcos Zobel:

changing. So to be part of this new era of cruising, and to have

Marcos Zobel:

Seatrade behind supporting and ner and more people that are

Marcos Zobel:

behind these kinds of projects. I think this is great, fantastic

Marcos Zobel:

for us.

Nadine Heubel:

Thank you. So definitely, you have to come

Nadine Heubel:

back on the podcast because we have to follow up on two things.

Nadine Heubel:

Now we have to follow up on your success in the channel, but also

Nadine Heubel:

about your opinion of us about the seatrade exhibition. And so

Nadine Heubel:

now we have talked a lot about Victorinox and your professional

Nadine Heubel:

opinion. But now let's talk a little bit about you, Marcos, as

Nadine Heubel:

well. Are you ready for our rapid fire questions?

Marcos Zobel:

We're ready. Those are like from previous podcasts.

Marcos Zobel:

So I think I'm ready.

Nadine Heubel:

Good. So what's your favorite cruise

Nadine Heubel:

destination?

Marcos Zobel:

I will break with the norm. Everyone talks about

Marcos Zobel:

the Mediterranean. So we'll break with the norm and I'll say

Marcos Zobel:

Antarctica you know the expedition go on out there.

Marcos Zobel:

It'll say Antarctica.

Nadine Heubel:

Okay, great. When you go let me know I come with

Nadine Heubel:

you. So what's your favorite location to add to unwind on a

Nadine Heubel:

cruise ship?

Marcos Zobel:

I will say dining, because it's a good time for you

Marcos Zobel:

to sit down enjoy a nice meal wine and sort of talk about the

Marcos Zobel:

experience of the day so dining.

Nadine Heubel:

Great. Buffet or a la carte breakfast?

Marcos Zobel:

Definitely a la carte.

Nadine Heubel:

Bingo or trivia?

Marcos Zobel:

I'll say bingo, brings me memories.

Nadine Heubel:

Love it. What was the last product you bought on a

Nadine Heubel:

cruise ship?

Marcos Zobel:

Last time I did a cruise ship was Alaska over 12

Marcos Zobel:

years ago. And if I recall, it was John Hardy or David Yurman

Marcos Zobel:

ring from my wife.

Nadine Heubel:

Oh, that's great. So that he wants something for

Nadine Heubel:

your wife? Great husband. Yes. Most favorite speciality

Nadine Heubel:

restaurants on a cruise ship?

Marcos Zobel:

I'll say Italian or Asian. Because in Asian, they

Marcos Zobel:

have the teppanyaki. So it's sort of everyone can be together

Marcos Zobel:

and enjoy that.

Nadine Heubel:

And last question, which was the most

Nadine Heubel:

exciting new ship launch in 2022?

Marcos Zobel:

Well it's not my style of cruising, because of

Marcos Zobel:

the size, I will say that Royal Caribbean Wonder of the Seas is

Marcos Zobel:

simply impressive. You know, a crib with over eight

Marcos Zobel:

neighborhoods three waterslide ice skating ring, like you name

Marcos Zobel:

it. There's something for everyone. And is it's again,

Marcos Zobel:

simply impressive!

Nadine Heubel:

Amazing! To finish with the wonder of the

Nadine Heubel:

seas. That's great. So Marcus, thank you so much. This was

Nadine Heubel:

fantastic. I learned a lot about the brand about your perception

Nadine Heubel:

and your perspective of cruising, but also a little bit

Nadine Heubel:

more about yourself. And I liked the idea of going to Antarctica.

Nadine Heubel:

So thank you so much for being on my podcast and I'm going to

Nadine Heubel:

say we will see each other again on the podcast and in in maybe

Nadine Heubel:

season five or season six. So thank you so much for being with

Nadine Heubel:

me.

Marcos Zobel:

Once again, thank you for this fun morning and

Marcos Zobel:

interaction and really looking forward to supporting this and

Marcos Zobel:

many other initiatives. And once again, thank you and everyone

Marcos Zobel:

behind for making this happen.

Nadine Heubel:

Perfect. Thank you!

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