This week on Should I Care? we (Sophie Griffiths & Ruthie Walmsley) are back with the final Launch Diaries, & we get into what happens when the launch plan meets real people, real feedback & real numbers, and whether changing it halfway through is the smart call or the flaky one (Plus a Gothenburg spa review first.)
Most of us plan a launch like a straight line, & then someone says something in a DM, or the numbers land differently to how we pictured them, & we either dig in because we said we would or bin the lot. This is the final Launch Diaries, recorded with one of us mid-sprint & the other just out the other side of a 12-month programme launch, & neither plan looks quite like the one we started with.
The numbers were good on both sides & we still managed to find plenty to wrestle with.
In this episode:
New episodes every Tuesday.
Follow Sophie: @sophiegriffithsco & Ruthie: @firstpersonnarrative
When you're ready, here's the next step:
Outrageous – for established women coaches and service providers who want one offer designed to hit 6 figures without them being the engine of every sale. [Find out more]
Show notes links:
Ruthie's Bloody Good Story Club: https://ruthiefpn.myflodesk.com/wait2
Sophie's SuperFans Sprint https://sophiegriffiths.co/superfans-sprint
Hello, and welcome to this week's episode of Should I Care?
Speaker:with me, Sophie Griffiths.
Speaker:And me, Ruthie
Speaker:How are you doing?
Speaker:I'm out of
Speaker:Oof!
Speaker:so I'm feeling loosey-goosey and, fancy free.
Speaker:How are
Speaker:Yeah, I also feel really good this week.
Speaker:I'm running my sprint this week, so I am in sprint mode, which I have to
Speaker:say is, my favorite mode to be in.
Speaker:I really enjoy… my ADHD just thrives on, it's five days, it's intense.
Speaker:I'm, , getting questions in the Telegram group.
Speaker:I'm, , having to, like, think on my feet, respond to people.
Speaker:, Honestly, it's just, , this is my dream.
Speaker:But also, it is totally unsustainable for me to be doing it long term, which
Speaker:is why I love the, five-day thing.
Speaker:yes, I'm living my best life right now.
Speaker:Yeah
Speaker:Can we please have, for our regular listeners, of which we have, we do
Speaker:have our regular listeners that like to keep us informed, can we please
Speaker:have an update of, your European spa
Speaker:oh my God.
Speaker:Yeah.
Speaker:So went to Gothenburg last weekend, based on a viral, Instagram reel that we'd seen.
Speaker:it looks amazing.
Speaker:It's like 27th floor spa in this, big old hotel.
Speaker:, It's not old, super modern.
Speaker:So it looked cool.
Speaker:there's great views, super cool pool.
Speaker:There's inflatables in the pool.
Speaker:I mean, hello.
Speaker:So I'm like, "I'm in." Then when they actually send you it, the
Speaker:details and you're like, "Oh, this is, oh, this is even better than I
Speaker:thought." So there was three levels.
Speaker:There was like the chill level, which had a, big hot pool, jacuzzi pool thing,
Speaker:great views with like steam room sauna, some chill beds, day beds, proper beds.
Speaker:Everywhere was a bed.
Speaker:There's not like a metal recliner in sight.
Speaker:Everything was furnished.
Speaker:Then you go upstairs to the party zone, like the party spa area.
Speaker:And when you're like, "Oh, I'm sorry. tell me more about this." There's
Speaker:a glitter ball in the ceiling.
Speaker:There's a pool with inflatables.
Speaker:And cocktails are highly encouraged.
Speaker:There's people sitting around an open fire drinking.
Speaker:We got lunch included, which was delicious.
Speaker:Ate it on a day bed.
Speaker:. And then the third level was an outdoor pool.
Speaker:which again, stunning views.
Speaker:Lovely.
Speaker:it was just so nice.
Speaker:And then we spent the weekend in Gothenburg, which none of us had been.
Speaker:I wouldn't say it's it's not a city where you'd be like, "Oh my God,
Speaker:it's so pretty." It's not not pretty, but it wasn't like wildly pretty.
Speaker:But it was quite small, really manageable.
Speaker:We walked everywhere.
Speaker:The thing that stood out for me, which is what I'm looking for in a mini break,
Speaker:was the food and drink was outstanding.
Speaker:I can't tell you.
Speaker:We ate the most insane food, we drunk the most incredible drinks, and it was
Speaker:just, yeah, it was just really chill.
Speaker:It was lovely
Speaker:Do you know, glad you said this, Soph, because I have this thing where
Speaker:don't have the same reaction to iconic tourist spots that other people have.
Speaker:So Whatever it is I'm supposed to feel when I'm at some sort of,
Speaker:historic monument, don't feel it.
Speaker:It doesn't happen.
Speaker:So entirely judge my experience somewhere on food, drink, and lovely little
Speaker:Lovely little shops.
Speaker:Yeah
Speaker:Lovely little shops that I can buy some sort of knick-knack, you know?
Speaker:Can I buy something that I, probably wouldn't buy anywhere else?
Speaker:Ah, love it.
Speaker:So I'm like, "Oh my God, I absolutely love this place." And
Speaker:when people are like, "Oh, did you go and see the doobie da doo doo?"
Speaker:I'm like, "No, but I had this cinnamon bun that was life-changing." I love a
Speaker:city break or any sort of breakaway And to be honest, for me as well, preferably
Speaker:Instagrammable, I want it to look nice.
Speaker:I'm here for the aesthetics.
Speaker:but yeah, I'm so with you on the food and drink front.
Speaker:It really makes or breaks
Speaker:Yeah.
Speaker:And me too, and that really luckily I was with other people that felt the same.
Speaker:And we genuinely at one point said, " This is ridiculous.", I'm
Speaker:really glad there's not well-known things that we should go and see.
Speaker:So there's no guilt.
Speaker:Like Gothenburg's not really a city where there's like loads
Speaker:of things that you have to see.
Speaker:We went to the fish market, which is in a really beautiful, building.
Speaker:but because there's an outdoor champagne terrace, you know?
Speaker:We were just like, it's really nice not to have that pressure to see stuff,
Speaker:and we could literally just mooch.
Speaker:On the Saturday we just literally wandered through the lanes, like you say.
Speaker:We just went in all the little shops.
Speaker:oh God, there were so many lovely shops, and yeah, ate massive
Speaker:cinnamon buns the size of our heads.
Speaker:And, yeah, literally just wandered, sat outside, on this incredible terrace
Speaker:bit having a glass of wine in the afternoon, in the sunshine, just chilling.
Speaker:Just relaxing.
Speaker:And then on the Sunday we did something that none of us had done in so long.
Speaker:We went shopping, which is a bit wild, isn't it?
Speaker:But like I don't really go shopping to shops anymore.
Speaker:, I don't know, for me anyway, maybe it's just the area where I
Speaker:live, the Zara and H&M are always better in Europe, in my opinion.
Speaker:Great
Speaker:so we went to Zara, Mango, H&M.
Speaker:We found a few shops we'd never heard of.
Speaker:We were trying stuff on.
Speaker:Honestly, I felt like about 14 again.
Speaker:you know, when you used to go shopping and just try loads of stuff on?
Speaker:I was like, "We've just got all the time in the world, guys.
Speaker:I'm just gonna try this top on." Like I don't know what's
Speaker:happening to me right now
Speaker:Honestly, sounds just perfect.
Speaker:One of my favorite city breaks we ever went on, I don't know if it counts as a
Speaker:city break, but Tone actually, after he proposed, had booked a surprise trip for
Speaker:the day after he proposed to go to Venice.
Speaker:Now, obviously Venice, lots of historical moments, but what I loved
Speaker:about it is that a lot of them were anchored to some sort of food or drink.
Speaker:So we went to this very famous square.
Speaker:Forgive me, I don't know what it was called because, as I say, I don't have
Speaker:that connection with history in that way.
Speaker:But there was this really famous coffee shop where you could get,
Speaker:amazing coffee, tea, and little cakes.
Speaker:So we went there.
Speaker:Loved it.
Speaker:And also Harry's Bar,, is where the, Oh, what's it called when
Speaker:it's, peach juice and champagne?
Speaker:Bellini?
Speaker:Bellini.
Speaker:Oh my God, thank you.
Speaker:My brain, perimenopause.
Speaker:Sorry, everybody.
Speaker:so Harry's Bar was, , famous in Venice.
Speaker:We went there.
Speaker:We paid an astronomical amount for this tiny little peach Bellini.
Speaker:It was sensational.
Speaker:It was everything I wanted.
Speaker:Glanced at some buildings I was walking past.
Speaker:Yeah, great.
Speaker:But yeah, that's what I'm here for.
Speaker:I'm so glad.
Speaker:This sounds amazing.
Speaker:, You could probably go viral with your reporting of
Speaker:I know.
Speaker:You could probably do a
Speaker:I should do, shouldn't I?
Speaker:I should do a sit down review.
Speaker:I know.
Speaker:it was incredible.
Speaker:I was, I would highly recommend it.
Speaker:Gorgeous
Speaker:But now I'm back.
Speaker:So I came back, and so while I was away, I was still in launch.
Speaker:Still launching.
Speaker:I feel like I've been saying that for months now.
Speaker:Still launching.
Speaker:So I was launching, the Fuck Yes Group Offer Sprint.
Speaker:and so emails were going out.
Speaker:I had prerecorded some content, some talk to camera reels, and they went out.
Speaker:One totally bombed, one did pretty well, so that's always nice.
Speaker:And then on the Monday I got back, it closed at midday, so
Speaker:then that was everything done.
Speaker:I'm not gonna lie,, I'd done day one content before I went, so that
Speaker:was all good to go, but I had not done any of the other content.
Speaker:So Monday was pretty hot.
Speaker:I was like, "Oh my God." So then spent the morning, doing all the
Speaker:sales conversations, , making sure the countdown, you know, the emails were
Speaker:going out, being visible, et cetera.
Speaker:And then spent the afternoon recording content for the rest of the sprint.
Speaker:However, what I would say is, in my defense, A, I work well under pressure.
Speaker:B, and I'd highly recommend this, here's a sneaky little tip for you.
Speaker:I did an onboarding form when people joined, because, A, to start with
Speaker:I did it because I wanted to know why they joined so I could use it
Speaker:in my messaging for the launch, so I could start to, pull it through.
Speaker:And then also I wanted to know what they wanted out of it to try and make sure
Speaker:that, what I was messaging outwardly is what I thought I was delivering.
Speaker:Do you know what I mean?
Speaker:I was like, "I don't want people coming into this with, a different view of
Speaker:what they're gonna get." but what it meant was that was incredible for me
Speaker:to then use to shape the content, to make sure that actually what people
Speaker:wanted is what I was delivering.
Speaker:because in a sprint, you can only deliver a certain amount of content.
Speaker:So I was like, all of this stuff is what I work with clients on for six months, so
Speaker:it's not like I can deliver everything, so I needed to know which bits.
Speaker:So that worked really well.
Speaker:And then, everything closed up, and then I've been running it this week.
Speaker:So I think today.
Speaker:We're gonna do our final launch diaries, aren't we?
Speaker:And we're gonna do our launch recap.
Speaker:our little,
Speaker:Yeah
Speaker:dive into what happened, how it went, and yeah, any learnings,
Speaker:All the
Speaker:All the looks.
Speaker:Yeah, so many.
Speaker:Do you want me
Speaker:Go on, you go first
Speaker:okay.
Speaker:So I was running, a launch for my Bloody Good Story Club,
Speaker:which is a 12-month container.
Speaker:I think a lot like a membership, but it's a 12-month commitment,
Speaker:which I'll come to actually.
Speaker:And my live event was an open week.
Speaker:So it was a week where you could come in and sample the experience of
Speaker:being in the Bloody Good Story Club.
Speaker:And the promotion I did for it was media.
Speaker:and for context, I've got, of today, 1,892 followers, so not a big audience at all.
Speaker:And, I've got 400 people, on my mailing list.
Speaker:But I didn't have that many before I started promoting it, so I've gained about
Speaker:60 people onto my email list through just being more active really and, talking
Speaker:more on socials and stuff like that.
Speaker:So yeah, completely organic.
Speaker:Didn't run any ads.
Speaker:and I had… Hang on, let me just pull up my little document.
Speaker:I had 65 people sign up for open week by the end of promoting
Speaker:it, which I was so excited by.
Speaker:It was way more than I thought I would get.
Speaker:a good amount of those, I'd say 28, I think, came in from one social post,
Speaker:which was a storytelling so- social post where I basically said, "I'm shitting
Speaker:myself, and I'm forcing myself to do this." Which I was really pleased to
Speaker:see that it actually… 'Cause sometimes those sorts of storytelling posts
Speaker:perform really well, but they don't do the thing that you want them to do.
Speaker:So they're good for eyes on, but they're not getting people to comment the keyword.
Speaker:But actually, loads of people commented the keyword, and so
Speaker:that was a really nice start.
Speaker:I think in our previous launch diaries, my second post was, like, fucking crickets.
Speaker:so promoted that.
Speaker:I felt really proud of myself for committing to promo even after some of
Speaker:the posts bombed, some of them didn't.
Speaker:But I just kept going, and I was really just trying to keep in the
Speaker:effort of, no, just keep doing it.
Speaker:And like I said, by the end, I'd got 65, sign up.
Speaker:Thrilled.
Speaker:There was a variety of ways they could engage throughout the week.
Speaker:So they got three prompts delivered to their email on the Monday.
Speaker:On the Wednesday, they could come to a live workshop, which is a version
Speaker:of the live workshop I do in the club.
Speaker:on the Thursday, they could come to Write Club, which is our co-working,
Speaker:and then, by the Friday, they could send me something for feedback,
Speaker:like for a bit of feedback.
Speaker:29 people showed up live to the workshop, so that was 45% of signups.
Speaker:What's that like?
Speaker:That's good.
Speaker:Is that bad?
Speaker:Yeah, that's good.
Speaker:Yeah, I'd say that's pretty good.
Speaker:I would say anything… If you're running to a cold audience,
Speaker:anything over 30% is good.
Speaker:If you're running to a warm audience, yeah, anything over 40%.
Speaker:So 40 to 50%'s really good.
Speaker:Yeah.
Speaker:Okay, brilliant.
Speaker:welcome
Speaker:and then in terms of how many of those then converted to become members, 19.
Speaker:So I think that's about 30%, conversion rate, which I'm really,
Speaker:really, really, really thrilled with.
Speaker:Obviously, they are all warm.
Speaker:I don't think there was anyone who joined who I hadn't had some sort of
Speaker:engagement with prior to open week.
Speaker:I don't think there was anyone that joined that was, , new to list, new to me.
Speaker:Everyone, I'd had some sort of, previous engagement with.
Speaker:and then eight of the 19 joined using a waitlist discount code.
Speaker:So they were already on the waitlist from me talking about it previously and just
Speaker:sort of sharing about it on day to day.
Speaker:So yeah, nearly half of the people that came through were waitlist.
Speaker:and then it officially, this, I was just so excited by this, and I
Speaker:know I shouldn't be because it's a vanity metric, but it ticked into
Speaker:being like a five-figure launch.
Speaker:So it was, in total, obviously, know, it's for reoccurring
Speaker:revenue that, I wanted this.
Speaker:some people paid in full.
Speaker:I think about 3,960 pounds worth was paid in full.
Speaker:and then the rest is revenue collected monthly.
Speaker:but yeah, the total value came in at 12 something, which was
Speaker:just, I was so excited by.
Speaker:So yeah, that's like the numbers side of things.
Speaker:but yeah, I was so, so chuffed with those numbers.
Speaker:I know I spoke about, when, , I was like, "Oh my God, if 60 people
Speaker:sign up," and , I did have to give myself a bit of a bitch slap
Speaker:. Normally launches, and certainly launches I've worked on, bigger
Speaker:launches tend to have a U-curve.
Speaker:So they've got like the early people that come in, and then quiet, quiet, quiet, and
Speaker:then a load of people came in at the end.
Speaker:My last day, I think one person came in, so there were various points where
Speaker:I really had to battle with my inner monologue of I was waiting for the
Speaker:final flourish, and it didn't come, and then I was like sitting with
Speaker:feelings of disappointment a little bit.
Speaker:But then I was like, "What am I on about?" I, wanted to get-
Speaker:another 11, I did more than that.
Speaker:I nearly did that twice.
Speaker:But yeah, I think I learn a lot about my own mindset when it comes to this
Speaker:sort of thing, of like wrestling with the various points of disappointment,
Speaker:and then the various points of euphoria where I was just getting
Speaker:totally carried away with myself.
Speaker:but I will say I had a really good time.
Speaker:I did have a lovely time doing it.
Speaker:So that was good for me to learn, because seen and been a part of a
Speaker:lot of launches where the person at the end is like panting for breath
Speaker:and really nervous system exhaustion.
Speaker:I didn't feel that
Speaker:Yeah.
Speaker:I mean, I just think it's absolutely fascinating, and I think it's such a great
Speaker:insight again, for regular listeners, if you haven't listened before, you
Speaker:knew you kind of wanted to launch.
Speaker:You were really on the fence when we started, like end of August.
Speaker:You're like, "I don't know.
Speaker:I've got so much on.
Speaker:I don't know if I'm gonna put this on my plate or not.
Speaker:It feels like a lot.
Speaker:I don't know what to do with the launch event.
Speaker:Feels really hard, but just not really clear." And then you were
Speaker:like, because you said it on the podcast, you were like, "Well, I feel
Speaker:like I have to bloody do it now."
Speaker:And then you did it, and you got 19.
Speaker:, people in.
Speaker:19, basically 20.
Speaker:but with your 11, so was that 30 now?
Speaker:Yeah, 30.
Speaker:so there's
Speaker:That's, how incredible.
Speaker:And it does just show, doesn't it?
Speaker:Like you said, it's really uncomfortable.
Speaker:There are so many mindset battles you have to push through.
Speaker:you are so experienced in launches, maybe not your own, but in launch
Speaker:strategy, in launch delivery, in launch, running effective launches,
Speaker:you have so much experience.
Speaker:And yet, it's really interesting, we've talked about this before, for you to have
Speaker:to run it yourself feels very different because it's so much more personal.
Speaker:But, you kept going and what an incredible result you got.
Speaker:Is there anything, any, objections or things that came up that
Speaker:were really interesting for you?
Speaker:Yeah.
Speaker:And I think I spoke with you just, like, when we were, like, generally
Speaker:chatting about it as it was going on.
Speaker:surprise for me, something that I wasn't expecting, was how many
Speaker:price objections there were.
Speaker:and that was not people saying, "It's too expensive," it was people saying, "I just
Speaker:can't justify the spend at the moment.
Speaker:I just haven't got the income." I think that in complete honesty, when I
Speaker:priced it out of fear, of making it so easy for people to make this decision.
Speaker:I didn't spend an awful lot of time thinking about the value or,
Speaker:how much time I would spend on it.
Speaker:I probably didn't do all of those calculations if I'm completely honest,
Speaker:because in that mode where I was like, "If I don't do it, I'm not gonna do
Speaker:it." So I was like, just fucking do it." and that was obviously in April.
Speaker:then I did have a conversation with myself a little bit, as to whether to
Speaker:change the price for this launch, this September, October launch, and I didn't.
Speaker:so when people started talking to me about price, I was just really shocked
Speaker:because I just thought, "Oh my God, really?" and it was a lot of people.
Speaker:It wasn't two or three people saying it to me, which, I think there's
Speaker:always gonna be people that think the, the price point doesn't fit them.
Speaker:say, of the 60-odd people that signed up, there was probably 15
Speaker:or so that took the time to message me, which I'm so grateful for.
Speaker:Like, how lovely of them to say, "I've had an amazing time at open week.
Speaker:I so wish that I could afford this right now.
Speaker:I so wish that I had the income," or, "Unfortunately, I'm paying for
Speaker:something else right now, and I just can't justify paying for something
Speaker:else." And I just wasn't expecting it, if I'm completely honest.
Speaker:I think I thought I'd priced it at a point that made it too easy, and I was surprised
Speaker:that there were still, price objections.
Speaker:So that was something.
Speaker:there were objections about it being a 12-month program,
Speaker:but I knew they were expected.
Speaker:I know that people want it to be opt out.
Speaker:and actually, I did have a conversation with a colleague, somebody I know
Speaker:from online, whose opinion I really, really respect, who really knows
Speaker:her shit,.. not about joining.
Speaker:She was just, talking about the launch in general.
Speaker:And she was like, "Why don't you just make it a membership?
Speaker:You'd get so many people in." and I know that's true.
Speaker:But I was really trying to stay authentic to, one, I don't believe
Speaker:that's right for this program.
Speaker:Because I think people would opt out at the first time they didn't post.
Speaker:And actually, my first cohort, there's a few women in there who fall off the wagon
Speaker:regularly, they're in the club and because they're still paying for it, they come
Speaker:back on, and there's proof that works.
Speaker:then also on the second hand, I want reoccurring revenue
Speaker:that doesn't feel thirsty.
Speaker:And memberships, I've worked in loads of incredibly successful memberships.
Speaker:There's no getting away from that, that they are thirsty, thirsty bitches.
Speaker:Because when people…
Speaker:You've got people leaving.
Speaker:The churn is such a preoccupation.
Speaker:You have to be so on how you're retaining people.
Speaker:You have to be so on how you're also then replenishing … And I just don't think
Speaker:that's what I want, and so I wanted to build something that didn't have that.
Speaker:I'm just one person.
Speaker:I don't think I could manage that amount of constant attention for bringing
Speaker:new people in and looking after people that are leaving and managing that.
Speaker:So yeah, they was probably my two key learnings.
Speaker:One was, , I was just surprised that, you know, and that's not to
Speaker:criticize the people that said that.
Speaker:I really respected that, and I never want someone to stretch themselves to
Speaker:a point that it feels uncomfortable.
Speaker:That feels really icky for me.
Speaker:it was just something I hadn't really thought about those conversations.
Speaker:and yeah, I did expect the 12-month one, but I was quite
Speaker:happy to stay strong on that.
Speaker:I thought, "No, I'm, I need to stay clear on, A, I believe it works for , what
Speaker:we're trying to do for the transformation.
Speaker:I think it's important ' cause it's habit-forming.
Speaker:and secondly, it needs to work for my business as
Speaker:Yeah.
Speaker:I think it's absolutely fascinating.
Speaker:So I remember really clearly having a conversation with a coach years ago when
Speaker:I was, doing my first group program.
Speaker:And I'd set it up to be,, I think three or four months or something like that.
Speaker:And I said to her , "Oh,,, I think people need, I think they need longer.
Speaker:This is a bigger transformation, but I'm worried that they don't want to commit to
Speaker:six months." how do you get that balance between, what you think people will pay
Speaker:for and want to commit to versus, what you think they actually need? And she was
Speaker:like… I'll always remember this. She was like, "Look, ultimately as the expert, you
Speaker:have to put yourself in that position of,
Speaker:Think of yourself as a doctor or a physio or someone.
Speaker:If someone comes to you and says, 'I've broken my arm,' you say, 'Okay, you
Speaker:need six weeks in a cast, then you need six weeks of physio, and then you need,
Speaker:six weeks of whatever else.' They might not do it, they might not want to do
Speaker:it, but ultimately you are the expert telling them, 'If you want to heal in
Speaker:the best way possible, this is the plan.
Speaker:This is my prescription for you, because I have the knowledge that you don't.'" And
Speaker:ultimately, it's like that's what you are doing as the kind of expert leader of this
Speaker:group. You are saying, "If you want this transformation that I am, , promising,
Speaker:showing you, you really want, I am telling you that six months is my recommendation.
Speaker:You might want to do it in three.
Speaker:You might come into the group and do it in three.
Speaker:But ultimately, six months is my recommendation based on all of my
Speaker:experience in this area, which is extensive." And I just think it was
Speaker:a real shift for me because was at a real point in my business where I was
Speaker:like, "I'll just do whatever I need to do to get money, whatever clients
Speaker:need." oh, if they want a call in the evening, I'll do a call in the evening.
Speaker:If they want to do it over three months, I'll, condense it over three months.
Speaker:I'll just put more into it and make it a three-month program.
Speaker:It was such a shift for me in that mentality of being like, actually no,
Speaker:people are coming to me wanting that safety and security and knowledge, and
Speaker:therefore that's what I need to give them.
Speaker:Not like, "Oh, whatever works for you. I'll just make it however long you
Speaker:want." So I think I totally respect that decision and of actually, I believe
Speaker:that you need to commit to something for 12 months because it helps you get
Speaker:that habit, keep going, drop off, come back in, it's there for the whole year.
Speaker:And also, my whole approach is about creating a group that actually
Speaker:works for you and your life.
Speaker:And I totally hear you about the churn and memberships and, just paddling
Speaker:to stay still all the time, feeling like, "Oh, five people have left. I
Speaker:need to get five people back in just to make the same amount next month."
Speaker:And it can feel really distracting and really stressful, and which is
Speaker:why generally a lot of my clients don't end up… They, a lot of
Speaker:my clients either run, like long commitment memberships or back-end
Speaker:memberships are also really popular.
Speaker:So bring someone in a course- And then have a backend membership for
Speaker:clients because there tends to be a lot less churn and it tends to be less
Speaker:distracting because ultimately it's never gonna be your main income source.
Speaker:It's more like another layer of income
Speaker:Yeah.
Speaker:And I think as well, it took such a lot of my nervous system do this.
Speaker:it really wasn't comfy.
Speaker:and I dipped my toe in April, And yeah, you are 100% right,, I
Speaker:wouldn't have done it if I hadn't have said it out loud on the podcast.
Speaker:I know I wouldn't have.
Speaker:I was ready to back out.
Speaker:so it took such a lot from my nervous system.
Speaker:I think I've got to design things that I know I'm such a praise whore I would take
Speaker:it personally if people left, even if they were re- leaving for really good reasons.
Speaker:Even after three months, they're like, "By Jove, I've got it. I'm in a great rhythm."
Speaker:be like, "Oh my God, they hate me." "They hate me. They thought it was rubbish."
Speaker:Even though they've given me an amazing testimonial, I just don't think I've got
Speaker:the robustness, in terms of my people pleasing and how I want people to like me.
Speaker:I just think, I'd find it crushing when people left.
Speaker:So I think having a definite end date works for me because I'm like,
Speaker:releasing you back into the wild.
Speaker:I don't have to feel any certain way about your departure." I think I'm just too
Speaker:Yeah.
Speaker:And I think that totally makes sense.
Speaker:the pricing is interesting, isn't it?
Speaker:So it's, 67, is it?
Speaker:Yeah, so it's £60 a month.
Speaker:If you pay monthly, it's £60.
Speaker:If you came in on wait list, it's
Speaker:Okay.
Speaker:Yeah, it is really interesting, isn't it?
Speaker:I think people's perceptions of, low ticket offers.
Speaker:Because the reality is £50 a month, what even is that?
Speaker:I can't even work that out, divided by four.
Speaker:£12 a week, something like that.
Speaker:when you put it like that, I think generally most people,
Speaker:like you say, they can afford it.
Speaker:It's that they're not necessarily seeing the value, of it.
Speaker:And, I think that's what feels hard about the price, isn't it?
Speaker:'Cause you know the value is so much higher than what
Speaker:you're even pricing it at.
Speaker:and I had a bit of a similar moment halfway through my launch as well,
Speaker:where I was like, "This is insane.
Speaker:I am literally offering five days where I will help people make shitloads more
Speaker:money from a group offer, and I'm charging £100 for it." people should be able
Speaker:to make their money back, within the five days or literally so soon after.
Speaker:It's probably one or two clients for most people, minimum.
Speaker:And There's something that is just not clicking right now.
Speaker:I'm not getting the value across.
Speaker:I'm not getting my expertise across.
Speaker:I'm not getting something across.
Speaker:Because if people really knew what was gonna happen, they
Speaker:would be flying in their droves.
Speaker:And that's really hard, I think, that's a real frustration.
Speaker:It was for me anyway
Speaker:Yeah, totally.
Speaker:And I found it hard as well in those conversations to know,
Speaker:what's the right thing to say here?
Speaker:And I actually just settled with "I totally understand. at some point you'll
Speaker:be ready, and I'd love to welcome you then." was part of me where some of the
Speaker:conversations I was like , I don't know, like you need to market your business.
Speaker:to be able to afford to do these sorts of things and to have more cash running
Speaker:through your business, social media is one of the ways that you can do that without
Speaker:it having a huge cost associated with it.
Speaker:if you haven't got an ads budget yet, you can't afford to, pay someone to do
Speaker:it, and yet you're still not doing it.
Speaker:I was obviously going and having a look around their socials or sometimes I
Speaker:knew them anyway and I'd be like, "Look, you're not doing it at the minute."
Speaker:and my instinct is that you could suddenly feel quite a lot more cash
Speaker:in your business if you were actively talking to your audience a bit more.
Speaker:. It's difficult because giving that sort of advice in that moment
Speaker:feels like a sales ploy, and I just didn't feel comfy doing that.
Speaker:But there was definitely part of me that was thinking at the time, I think this
Speaker:could be really the way that you do get more money in your business, I really do.
Speaker:and I've got proof of that from the people that are in there,
Speaker:but I just didn't want it to feel sleazy, so I just didn't say it.
Speaker:But I think the money conversation was just one that I wasn't expecting.
Speaker:It really got me thinking about the free launch element as well, that
Speaker:actually I was viewing everyone that came in a potential future member.
Speaker:But actually, I think some people just came in for a bit of a, a reset, I did
Speaker:say that in my promotion, so I don't know why I had forgotten that I'd said "Look,
Speaker:just come in. Have a look around." if all you need is a bit of a focus week,
Speaker:then this is gonna be great for you.
Speaker:So I think overlooked that I'd said that.
Speaker:but had , so many lovely emails, like I said, of people saying "Just to say
Speaker:I'm not joining for , this reason. but it's been amazing and, I really
Speaker:appreciate your generosity in allowing us to come in, and I think it's
Speaker:amazing." So I'm really glad I did it.
Speaker:Already though what's interesting is I was like
Speaker:So you said something in a previous podcast that I've really tried to hold
Speaker:on to, which was you talked about how there was, a turning point in your
Speaker:business, , a year, I think you said, where basically you did something pretty
Speaker:much every month, where you were just like, "Right, I'm just locked in."
Speaker:And I obviously haven't done something every month, because I did it in April
Speaker:and then I did it again in September.
Speaker:But I was like, "Right, I should try and challenge myself to do something
Speaker:else before the year end," because I've now seen the difference it can make.
Speaker:I've seen that I can do it.
Speaker:straight away, and I've got ideas written down that I did on strategy day with
Speaker:you, but straight away, even though I've now just got proof, I'm like, "Oh,
Speaker:no. Too soon. soon." you be bothered?
Speaker:are people gonna be sick of you?
Speaker:Is this program idea good enough?
Speaker:And I'm like, God, how have I immediately pendulum swung.
Speaker:I was riding high, then two minutes later, as soon as that adrenaline rush
Speaker:left, I was like, "Oh, maybe not." Cautious, let's be cautious instead.
Speaker:So strange, like how much mindset plays a part in
Speaker:Yeah.
Speaker:I think it's almost everything, isn't it?
Speaker:I really do think there's something about, once you can get that audacity
Speaker:to just be like, "So what if they do think that? So what if they do think
Speaker:it's too soon? So what if, people think, 'Oh, she's going up for another
Speaker:promotion'?" I think I had this really challenged when, Was it last year?
Speaker:Yeah, it must have been last year.
Speaker:In the Mastermind, one of the women in there, we were on a retreat
Speaker:just after October half term, so it must have been early November.
Speaker:She basically was like, "I have got to bring in an additional 33K,
Speaker:before the end of the year on top of my already, pretty punchy month."
Speaker:So she was already bringing in, what, 15, 20K, and she wanted to bring in
Speaker:an extra 33K over the two months.
Speaker:And so There was no one thing she was gonna do.
Speaker:She was already launching stuff.
Speaker:She already had stuff- in, in process, and we knew roughly how
Speaker:much that was gonna bring in.
Speaker:So there was no, one golden bullet that we were gonna be able to,
Speaker:lever to bring in this, 33K.
Speaker:And so instead, what we did was devise, a series of things that she was gonna sell.
Speaker:So she was gonna package up things and sell, a lifetime offer, or she was
Speaker:gonna, do something, access to her.
Speaker:we were trying to do it so it didn't have access to her.
Speaker:That was, like, a big goal.
Speaker:But generally, it was like, "Can I sell an extra course? Can I do a focus on
Speaker:this?" So she basically, from that point through to, end of December, was pretty
Speaker:much selling something at all times.
Speaker:She ran workshops, she was selling on email, she sold on socials, and
Speaker:she had this, really clear goal.
Speaker:Called it Project 33.
Speaker:really clear goal.
Speaker:She needed to just get this 33K.
Speaker:And I think the biggest thing for all of us, in the Mastermind, and for me as
Speaker:well, was just, I'm on her email list.
Speaker:I got all of her emails.
Speaker:I never once felt like, "Oh, my God.
Speaker:Shut up.
Speaker:stop selling to me." I was just like, "Ooh, that's a great angle.
Speaker:Oh…" she's my client as well, but partly it was just like, it's so interesting
Speaker:to see that actually I have, I care very little about what other people are
Speaker:selling. And actually all I'm really interested in is, "Oh, I might want that.
Speaker:Do I want that or no?
Speaker:Maybe I'll wait and see if there's something else I want." and she
Speaker:did it and she was relentless.
Speaker:She hit it because of course she did.
Speaker:She's incredible.
Speaker:But it also, I think for all of us, was just like wow, If you have a goal,
Speaker:you've just gotta fucking hit it.
Speaker:It is amazing what you can do.
Speaker:It is amazing what you can push past mindset-wise and just be like, "I don't
Speaker:really care what everyone else thinks.
Speaker:I have to make this money.
Speaker:I'm just gonna do whatever I need to do to make it." And I think,
Speaker:yeah, that was just, it will always stick in my mind as just wow, you
Speaker:actually can do such incredible things when you get out your own way.
Speaker:'Cause there's no reason why she couldn't be doing that all the time really.
Speaker:it was a bit scrappy and it was a bit chaotic 'cause it just had to be done,
Speaker:that selling all the time, but, that is actually just what could be done
Speaker:And it's like as well, we're running
Speaker:I know.
Speaker:Yeah.
Speaker:Do you
Speaker:Yeah
Speaker:So it's like a shop owner saying "Oh, I can't open today." People will be
Speaker:thinking, "Bloody hell, she's open again.
Speaker:She's open on a Tuesday." it is such a strange, unique
Speaker:mentality to online businesses.
Speaker:Well, I'm sure it's another place where we're like, "Oh,
Speaker:God, I can't keep selling."
Speaker:It's like, what else are you gonna do, babe?
Speaker:You're trying to earn some money here.
Speaker:you're trying to pay your mortgage, have nice shoes, go on holiday.
Speaker:And so it is so interesting.
Speaker:And what I found really, and I know you a personal level, have a massive
Speaker:bee in your bonnet about it, is like how amazing to hear a woman
Speaker:naming a financial goal like that.
Speaker:I was really inspired hearing that story actually, to just have
Speaker:this number that she was trying to hit … and being unabashed about it.
Speaker:even I did a social post this morning, and I was like, "Oh, God,
Speaker:should I mention the fact that I was really pleased that it actually
Speaker:could be called a five-figure launch?
Speaker:And should I mention that this has now created over 1,000 pounds of reoccurring
Speaker:revenue for me?" And I had to sit with it and I was like, "Oh, God," I
Speaker:felt really wishy-washy about whether it was the right thing to do or not.
Speaker:But I find it so inspiring.
Speaker:You talk so much about female finances, and I find that so inspiring.
Speaker:I'm really lit up when you talk about it.
Speaker:I'm like, "Yeah, come on." Like I'm ready to like, have a placard
Speaker:and just like charge at things.
Speaker:but when it came to putting it in my own content, I was like, "Oh, shall I?" So
Speaker:I love the idea of setting a financial goal and being like, by this point."
Speaker:I dunno, there is some audacity attached to it that means
Speaker:I'm just gonna fucking do it.
Speaker:So maybe that's what I need to do moving forward, I
Speaker:Yeah, I think it is that thing, isn't it, of pushing yourself into
Speaker:it, - for whatever reason, whether it's a financial goal or whatever it is.
Speaker:But I do think there's just something about having that, back
Speaker:to the wall, I have got to do this, that makes the mindset stuff
Speaker:just have to take a backseat.
Speaker:It just forces it back, doesn't it?
Speaker:And it's just actually, I can't really care what people think about me.
Speaker:I can't really care if people decide that I'm just being really thirsty
Speaker:and I just really want all the money.
Speaker:Because ultimately, they're not paying my mortgage.
Speaker:They're not paying my bills and therefore, do I really care?
Speaker:Is it Brene Brown?
Speaker:Oh, I'm gonna like really butcher this.
Speaker:But it's like, I'm just gonna paraphrase.
Speaker:Don't listen to people that aren't in the arena that you're in.
Speaker:Do you know what I mean?
Speaker:So it's like, if other people aren't doing what you're doing, if other
Speaker:people aren't out there selling and pushing to make more money and
Speaker:literally, feeding their families, then like they can just fuck off.
Speaker:I don't really care what you think, Karen.
Speaker:it might be for you, you're just making like a nice little £500 a month
Speaker:and you think it's really gross that I talk about how much money I make.
Speaker:It's like, that's great for you that you don't need the money.
Speaker:I do.
Speaker:and I want it.
Speaker:It's not even like I need it.
Speaker:I want it.
Speaker:I want the money.
Speaker:and I'm willing to do what it takes to get it.
Speaker:Yeah.
Speaker:I think that's really inspiring though, and I love to hear it.
Speaker:on that note, can you tell us about your launch, Soph?
Speaker:Okay
Speaker:it gone?
Speaker:What's the learnings?
Speaker:say . I'm, like, two-thirds of the way through the planned launch.
Speaker:So.
Speaker:I was doing a two-month extravaganza, which was planned before I knew
Speaker:that my daughter was going to be at home with me, not at school.
Speaker:in hindsight, not the best timing, but we move.
Speaker:It's fine.
Speaker:So I did the workshop, which I had 226 people sign up for the workshop.
Speaker:first time I had more from ads than I did organic.
Speaker:when I was doing the workshop promo and the workshop, it
Speaker:was a real challenging time.
Speaker:It was literally like those first few weeks, my daughter
Speaker:wasn't going back to school.
Speaker:I didn't have a huge amount of capacity.
Speaker:I found it really tough.
Speaker:so I didn't do as much warming up of the audience when they came in
Speaker:from ads as I normally would, which really affected my show-up rate.
Speaker:So I had 64 come live, which I was still really happy with, like the
Speaker:number of 64, but, percentage rate is, just under 30%, which is, is fine.
Speaker:It's pretty standard.
Speaker:But for me, normally I'm much more like you, it's much more of a warm audience
Speaker:normally, and so it's normally, 40 to 50%.
Speaker:so then I did a bonus on the call.
Speaker:So if you signed up on the call, you got a bonus where you came into the VIP, for a
Speaker:very small fee rather than the bigger fee.
Speaker:and five people bought on the call, which I was really, really pleased
Speaker:about because I've never done really low-ticket launches like this, so this is
Speaker:all quite a big, learning curve for me.
Speaker:I've never sold on live.
Speaker:I've never had, things pinging in as people have been buying.
Speaker:So that was really nice.
Speaker:However, afterwards, I was really ill the week that I did it as
Speaker:well, and I did it on a Wednesday afternoon… I always have a massive,
Speaker:energy drop . after I do a workshop.
Speaker:I just find, I just give so much to it, and then there's always
Speaker:this massive dopamine drop.
Speaker:I just basically, over the Thursday and Friday, just had this massive
Speaker:freeze response in my nervous system.
Speaker:convinced myself that no one else was gonna buy.
Speaker:I had a lot of feedback from people, which, again, you know, similar to
Speaker:you, I really appreciate the feedback.
Speaker:A lot of people who came to the workshop thought that
Speaker:if you didn't have a group, it would work for you as well.
Speaker:I don't know where I got my messaging wrong there.
Speaker:I've been through everything, and I can't really see where I said that.. everything
Speaker:was take your group from fine to fuck yes.
Speaker:It, I felt like that implied you had a group that was fine.
Speaker:so it's good feedback for me.
Speaker:But a lot of people thought the workshop was gonna help them, create
Speaker:a great group, not take their current group to being, like, brilliant.
Speaker:And that was really hard to process quite a lot of feedback in quite
Speaker:a short amount of time when I was already feeling ill and tired.
Speaker:And I couldn't quite work out what I'd done wrong.
Speaker:I felt like I'd done something wrong, which is, such a trigger for me.
Speaker:Such a trigger for me.
Speaker:I had to have, a whole therapy session on that.
Speaker:- Like, why did I react so strongly to that feeling of doing something wrong?
Speaker:It wasn't even failure.
Speaker:It was like, "Oh, she's been bad.
Speaker:She's done something wrong." So that felt really hard, and it felt
Speaker:really tricky to process all of that, and then would be outwardly
Speaker:selling and being like, "Oh, great.
Speaker:Come into the spread.
Speaker:it's really great, guys," when I was, like, literally in this freeze state,
Speaker:trying to work out why I was feeling like, i'd, mucked up so badly. and I
Speaker:hadn't even mucked up that badly. It's just that when … all you're getting
Speaker:is people saying, "Oh, I would have joined, but I don't have a group.
Speaker:Oh, . i wish I'd known it wasn't for a group." I had some really direct
Speaker:feedback saying, "The workshop wasn't what I expected and I was disappointed
Speaker:because, I thought it was gonna be to help me, build a group rather than grow
Speaker:a group, and I was quite disappointed And that felt, it felt really hard.
Speaker:It, honestly, it felt really hard to hear that.
Speaker:when I told my husband, and this is again, I think we get into
Speaker:this, online world little bubble.
Speaker:I was talking to my husband about it and telling him, and he's "Well, you
Speaker:know, how much did they pay for the workshop?" I was like, "It was free."
Speaker:He was like, "What?" I was like, "I know.
Speaker:I know." And, it's hard.
Speaker:Like I know why.
Speaker:And the trouble is, I think because we are very honest, we're very open,
Speaker:I was talking on my socials about the fact that, it didn't quite go
Speaker:to plan, so I was inviting feedback.
Speaker:I like the fact that , people feel like they can give me feedback.
Speaker:The challenge is that when there's not a huge amount of balance the other
Speaker:way, it feels very hard to process it and then be outwardly selling.
Speaker:If I could've just gone back in my hole and just processed it and moved
Speaker:on, I think it would've been okay, but I was like, then had this, horrible
Speaker:gaslighting in my head I didn't post anything on Thursday or Friday.
Speaker:I think, I sent the, like, recording email.
Speaker:That was it.
Speaker:I didn't sell anything.
Speaker:and then obviously it's self-perpetuating 'cause then I obviously didn't sell
Speaker:anything because I'm not selling.
Speaker:Just go into this, freeze state.
Speaker:So I took the weekend, we went to a wedding, and talked to my
Speaker:coach about it, tried to work out in my head what I wanted to do.
Speaker:And what I decided was that I had this similar challenge in September last year
Speaker:actually, where I did a launch and it just didn't click in the way I wanted it to.
Speaker:and didn't feel like inevitable, which was the group at the
Speaker:time, in the way I wanted to.
Speaker:And most of it was because I had so many people in my audience that
Speaker:just weren't ready for the group.
Speaker:So they just didn't have a group yet.
Speaker:They wanted a group, they wanted to work with me, they just didn't have one yet.
Speaker:And I've been trying to solve this problem, how do I solve
Speaker:this problem, for a long time.
Speaker:So I was like, do you know what?
Speaker:I'm just gonna open out the sprint.
Speaker:I'm just gonna invite people in who don't have a group yet, and I'm gonna see how
Speaker:it feels to work with people who don't have a group to see if I can help them,
Speaker:I mean, I know I can help them, but to See how it feels.
Speaker:so I pivoted on the Monday morning and came in, took myself off to a
Speaker:cafe actually to work for the Monday.
Speaker:I was like, "I just need to get out the house.
Speaker:I need to get away from it all.
Speaker:I just need to, really dig into this.
Speaker:I need to write all my emails.
Speaker:I need to put an update post out.
Speaker:I need to do everything." Anyway, it triggered loads of conversations,
Speaker:loads of people who were, like, on the fence or interested.
Speaker:I extended the early bird deadline for 24 hours.
Speaker:So instead of closing Monday at lunchtime, I closed at Tuesday
Speaker:lunchtime just to give me a bit of time to have these conversations.
Speaker:And then literally over, that period, for, what, just over 24 hours,
Speaker:the majority of people came in.
Speaker:So I think I had something like 15 people come in just in those two days.
Speaker:But they weren't all people that didn't have groups.
Speaker:So in fact, the majority of the ones coming in actually did have groups.
Speaker:I think probably partly they just needed, to see me actually selling it.
Speaker:but also, my energy around it just totally shifted.
Speaker:I said on the way to their wedding, I went to with my husband, I said to him,
Speaker:we were talking about it, and I said, I just don't understand, I'm so good.
Speaker:I'm so good at helping people grow their businesses.
Speaker:I am so good at making money from groups.
Speaker:that is really, my superpower." And yeah, even, past clients, so many people
Speaker:have a group or want a group, and for, what I'm saying is for the early bird
Speaker:price, which was, like, 97 plus VAT, you can come in for a week, focus on
Speaker:your group, and work out how you're gonna make more money, with me being
Speaker:there literally every step of the way.
Speaker:Why are people not buying this?
Speaker:I don't understand.
Speaker:I'm just not getting it across, and that's just so frustrating, and I
Speaker:can't think how to get it across.
Speaker:And so he'd seen the signup page for the workshop and the sales page,
Speaker:and he was like The thing is, babe, that kind of conviction just doesn't
Speaker:come across in your sales page.
Speaker:Not that you're not an expert, but he said you're trying to convince people.
Speaker:He said there's just a lot of convincing.
Speaker:he's not even in the online space.
Speaker:He has no idea what he's talking about.
Speaker:Obviously, he was spot on.
Speaker:He was just like, "It just feels like you're trying to convince them.
Speaker:It just goes, on and on and on.
Speaker:it's good, but it's just , where's this energy?
Speaker:Where's this, I'm really good at what I do, you should fucking well want to
Speaker:be in this group energy?" so that was actually really helpful. And so on the
Speaker:Monday as well, I rewrote the sales page completely. Rewrote it, and was
Speaker:just like, "Yeah, do you know what?
Speaker:I can cut half of this out, and I can actually just lead with…" I
Speaker:think the title now is literally says something like, "If you want to make
Speaker:more money from your group without 10 times-ing your audience or your
Speaker:ad spend, I'm your girl." and just that real, yeah, energy around that.
Speaker:So that really helped.
Speaker:I wrote loads of really great emails on that day, scheduled them all out,
Speaker:and just felt really in the rhythm, was having lots of conversations.
Speaker:Mine was the same as you.
Speaker:I didn't have the you.
Speaker:I didn't have the upturn at the end, which , it's weird, isn't it?
Speaker:So the last few days of that week, I didn't really have any sales.
Speaker:I had a, a couple on the Tuesday, Wednesday.
Speaker:I didn't really have any on the Thursday, Friday, or over the weekend.
Speaker:did a post on the Sunday that was a talk to camera, which talked about the
Speaker:fact that I've made, oh, I can't even remember what the number is now, over
Speaker:370K from my groups in the last two years.
Speaker:And actually,
Speaker:Casual.
Speaker:just,
Speaker:even
Speaker:I just-
Speaker:guys, 'cause the money's
Speaker:Just like rolls in.
Speaker:It's
Speaker:just
Speaker:very hard to count, you know?
Speaker:And I think the flip of that is my audience is, , oh, I've definitely
Speaker:got under 7,000 followers, and my email list is under 2,000.
Speaker:it's not like I've got a, 100,000-person audience.
Speaker:and so the angle I was talking to is it's not just about visibility, and
Speaker:I know you agree with this as well.
Speaker:it's not just about visibility.
Speaker:It's not just about, churning out trial reels or the going viral or just being
Speaker:visible for the sake of being visible.
Speaker:It's actually about building an audience of people that actually want to work
Speaker:with you and want to buy with you.
Speaker:that one did quite well.
Speaker:, And then I got, I think I had two people come in on the last morning,
Speaker:but it wasn't that U-turn of "Oh, here they all are sitting on
Speaker:the fence, and I'm gonna, push them over, and suddenly they're all gonna
Speaker:come flooding in." so I did use ads.
Speaker:I didn't use ads for the sprint.
Speaker:I used ads for the workshop.
Speaker:I would've used ads for the sprint if I could have got my shit together in time.
Speaker:By the time I'd actually, worked out the angles, I had so many emails to write
Speaker:and organic posts to sort, I was like, "I just don't have capacity for the ads as
Speaker:well." I spent £878 on the workshop ads.
Speaker:and in total, the, sprints made just over 3K.
Speaker:but that doesn't include taking the ads off, so that's, the
Speaker:total revenue I made from there.
Speaker:So if you take off the ad spend, it's like what?
Speaker:2,200, something like that.
Speaker:but I am two-thirds of the way through my launch.
Speaker:So the next point was going to be launching Outrageous, from
Speaker:this point for after the sprint.
Speaker:However, I'm just going to do a cheeky little pivot again, for two reasons.
Speaker:The first reason is actually having conversations with everybody in the
Speaker:sprint or the people who've come in who are brilliant, and we're, working
Speaker:through exactly how they can make their offer easier to sell and to make more
Speaker:money and to actually make it scalable.
Speaker:And the core thread that just keeps coming back again and again and again
Speaker:is that they just need to build demand.
Speaker:they need a bigger audience.
Speaker:They need to be reaching more people consistently.
Speaker:and ads are the way that most of them want to do it.
Speaker:so actually for me, like we do, you absolutely do that in Outrageous,
Speaker:but Outrageous is about scaling an offer to six figures, and actually
Speaker:a lot of them are just not at that point where they're ready to do that.
Speaker:But they do wanna build demand and their, audience.
Speaker:So I'm actually gonna pivot to launching the Superfan Sprint.
Speaker:and it's gonna be slightly different, slightly more involved
Speaker:than it has been in before.
Speaker:I'm gonna have a community.
Speaker:I'm gonna have some more Q&A options, and yeah.
Speaker:So I'm really excited about that.
Speaker:And the second reason I'm gonna do that is because I'm gonna make an evergreen
Speaker:offer, that I'm running all the time, and I'm gonna be trialing a private
Speaker:podcast to warm people up to sell it from.
Speaker:because at the moment I rely heavily on things that need my time in the moment.
Speaker:I'm definitely still gonna run workshops.
Speaker:I really enjoy workshops.
Speaker:But I need something where people can come in and be nurtured and get
Speaker:to know me and to understand the Superfan system, to then come into
Speaker:the Superfan Sprint without having to spend a lot of time with me, because
Speaker:I just don't have that time anymore.
Speaker:And it's just a real shift in my business, and I just really need to work out
Speaker:how sales, can be less reliant on me.
Speaker:because with my daughter at home, it's just not working how it used to.
Speaker:So I am shifting that.
Speaker:And I thought, I'd like your, I think, nice thoughts on this, Ruthie.
Speaker:Might do like a, I might try build in public series of 'cause I'm
Speaker:gonna be building the funnels.
Speaker:I'll build the lead magnet.
Speaker:I'll be building the ads.
Speaker:I'll be building the, emails.
Speaker:I'll be building the podcast.
Speaker:I'll be building everything to then run this funnel that should
Speaker:be then working all the time.
Speaker:so yeah, that's where I'm at.
Speaker:Lots of pivots, lots of shifting, but, hopefully we'll get there in the end.
Speaker:I think, hearing you talk… Actually, number one, yes, please, to the build in
Speaker:Okay
Speaker:Yes.
Speaker:Yes to that.
Speaker:but also I think what I find so, I think inspiring is the right word.
Speaker:I think inspiring when I hear you talk about that launch is how rooted
Speaker:you are in listening and, hearing.
Speaker:It is so easy when you're in a launch to be like, "Well, this is what I've decided
Speaker:I'm doing, and I'm gonna just keep doing that because that's what I've decided
Speaker:I'm doing." And that leaving that plan is in some way, I don't know, admitting
Speaker:defeat or feeling like it's not working.
Speaker:But twice in your plan you've pivoted, so you were listening to the people
Speaker:as they were coming in, and so you pivoted to make it include them.
Speaker:And then you've been listening to what they've been saying as they're taking
Speaker:part in the sprint, and realized that actually there's something better that I
Speaker:could offer them than what I was going to.
Speaker:Actually, I don't think that's the right next step.
Speaker:There's like a real integrity in operating in that way to be like, "Well,
Speaker:actually, no, this no longer feels like it's the right route forward even
Speaker:though it's what I thought I wanted to do," or, "It's what I thought I was
Speaker:going to do." And I just think that's really, I don't know, it's just, like,
Speaker:refreshing to- Be flexible enough,.
Speaker:And ego to say "Actually no, I'm just gonna do this instead.
Speaker:, I'm gonna change how I do things.
Speaker:I'm gonna rewrite the sales page.
Speaker:I'm gonna change what the outcome is." I just think that's actually so useful to
Speaker:hear because I think… again, I talked about this I think previously, like we
Speaker:hear so much of the successful drop a note launches like these fucking launches at
Speaker:the moment of which there seem to be a few where it, they just are like, "Oh my
Speaker:God, I accidentally a $2 million launch.
Speaker:I didn't even think it through, like it just happened.
Speaker:One day I was posting, then another day happened I had 2 million followers, and
Speaker:then everyone signed up." And whilst they are so inspiring and I really don't
Speaker:resent anyone for getting that, that's incredible, I want it for everybody,
Speaker:myself included. But it is hard to puzzle out, then how do I do that? how do I
Speaker:do that?" I think it's so refreshing to hear people have different approaches,
Speaker:shifting and pivoting as they do it, being honest about the bits that felt
Speaker:good and the bits that didn't felt good.
Speaker:one of the bits of feedback I had was just like, "God, it's been so
Speaker:fun to be on this launch journey."
Speaker:Normally when people are launching I'm like, "Oh, I'll see you in a couple
Speaker:of weeks." But because you'd brought us along with you, I felt like I've
Speaker:really enjoyed it, like I felt like I've been on this little journey.
Speaker:Not because they bought.
Speaker:Like I had some of my friends were like, "Fucking love had a great time.
Speaker:, One of my best friends was like, "God, I wish I needed this." She's a nurse,
Speaker:so she doesn't need, to be in the Building A Story club, but she's like,
Speaker:"Babe, I really wish I needed this 'cause I've had such a great time."
Speaker:And know, that's lovely, isn't it?
Speaker:And I just think, yeah, it's just really refreshing to hear you talk in that way,
Speaker:about shifting and pivoting and listening.
Speaker:I think there's lots of important takeaways that I can take and I'm sure
Speaker:lots of our listeners can as well.
Speaker:Yeah.
Speaker:And it's so interesting, isn't it?
Speaker:Because I love that you have that perspective.
Speaker:I give myself quite a hard time on, does it make me look flaky?
Speaker:So on the Friday when I was like in freeze mode and I couldn't really decide what to
Speaker:do and I was just getting bombarded by all of this feedback about, people who didn't
Speaker:have a group who really wanted to join and, or were disappointed or whatever.
Speaker:I sent an email out, saying "You know, if you don't have a group, open this."
Speaker:if I were to open up a group that was, three months and it was like £500 a
Speaker:month and we'd create a group for you.
Speaker:I was like, could I create something different for these
Speaker:people who wanted to create a group?
Speaker:would that be the answer?
Speaker:And, the responses I got there were also really interesting as well.
Speaker:I had people coming back saying "Oh yeah, I'd love that, but I
Speaker:don't have the money for that.
Speaker:That would be too expensive for me." I think one someone said "I'd
Speaker:need to win the lottery to do that."
Speaker:And that in itself I think is probably part of the challenge of why I don't
Speaker:open up the high ticket groups to people who don't have groups is
Speaker:because especially if you want to do a low ticket membership, like yeah,
Speaker:it's £800 a month to work with me.
Speaker:, It's a big commitment and you have to have a level of income
Speaker:to be able to afford to do it.
Speaker:I also got some DMs from people who were like, I don't know,
Speaker:trying to coach me in my DMs.
Speaker:You know?
Speaker:like wondering, like maybe I was panicking, or maybe I was being too
Speaker:reactive, or,, how does this look to people, or maybe you should, keep an eye
Speaker:on you don't, panic now and over-capacity yourself for later in the year.
Speaker:And again, I know they all come from, a really good place.
Speaker:And what… I guess what I think maybe I take away from this, launch, and I
Speaker:probably take this away from most launches actually that I do, is that, I have a
Speaker:really good connection with my audience.
Speaker:people love to, tell me what's going on, and they, are great at giving
Speaker:me feedback, and they're really, kind in the fact that, I'm…
Speaker:I guess I'm able to make these pivots because I do know what my audience
Speaker:is saying and what they want, even if it feels hard for me to hear.
Speaker:So I guess I worry sometimes that, I've decided not to do that program because
Speaker:I actually think that the Superfan Sprint is, it's a program that I know
Speaker:works, it's brilliant, and I've already got it there and I can actually, I can
Speaker:get that up and running really easily.
Speaker:So it actually makes a lot more sense for me to run that one
Speaker:rather than create a new one.
Speaker:but I guess I still feel I don't know.. Am I just being flaky?
Speaker:Should I just stick with the plan?
Speaker:Should I just, power through?
Speaker:is there some kind of, you know, block with me selling Outrageous?
Speaker:Maybe I don't want to sell Outrageous.
Speaker:There's so many things.
Speaker:I mean, again, it's all mindset stuff, isn't it?
Speaker:But overall, I am really happy.
Speaker:I'm really happy that I'm gonna be selling the Superfan Sprint 'cause
Speaker:it's one of my favorite things to sell.
Speaker:and I know that it gets incredible results.
Speaker:And I really want a funnel that works all the time that doesn't require me
Speaker:to be live, and so that's gotta be my, overarching thing that I come back to,
Speaker:Yeah, and also, I've got two things to say here.
Speaker:Also, potentially you would then end up with more people
Speaker:who are ready for outrageous.
Speaker:if people do the super fan sprint, have then got this group program, and then, in
Speaker:a certain amount of time have are ready to start - scaling it to six figures.
Speaker:also, I said this to my husband when I was in launch.
Speaker:It's isn't it weird?
Speaker:we are critiquing ourselves and being these, brutal critics, when essentially
Speaker:what we've just done is come up with an idea in our head, and sat somewhere in
Speaker:our house, occasionally a coffee shop, and put together all sorts of hoopla to
Speaker:allow people to come and buy something that we've up to solve a problem or
Speaker:to offer some sort of transformation.
Speaker:Like, how is that anything other than fucking genius?
Speaker:Do you know what I mean?
Speaker:Like, how is that anything other than, what do you mean you just did that?
Speaker:do you mean, Sophie, that you to a wedding, came back, rewrote a sales page,
Speaker:wrote some sales emails, have invited 25 people or whatever it was into this
Speaker:sprint, and now teach them how to make more money out of their group program.
Speaker:after you deduct ads have made, two and a half grand from that.
Speaker:just from your imagination, your knowledge, your willpower, your gumption.
Speaker:how is that anything other than fucking brilliant?
Speaker:And yet we're all, in the nuance of, "Oh, God, are people gonna think this?
Speaker:Are people…" Fucking hell, people should just be like, "You're
Speaker:incredible." honestly, when I sit and think about it, I'm like, I sat
Speaker:barefoot in the bedroom next to my son's bedroom just, did it my own.
Speaker:Sometimes you sat in the house on your own just, dialing into a Zoom
Speaker:and, being like, "Hi, everybody." It's bizarre, is what it is.
Speaker:so I just think I've really been trying to sit in, not just moving on.
Speaker:I have been trying to sit in the fact that, this deserves some celebration.
Speaker:what you're doing deserves some celebration.
Speaker:not what are the optics to other people looking in?
Speaker:what about what I just did, guys?
Speaker:'Cause, we should all be so proud of ourself, and I just
Speaker:think we're not as a collective.
Speaker:women in business, it's so easy for us to be like, "Okay, but what didn't work?
Speaker:What do I need to change next time? How can I make it more successful?" But
Speaker:also, just taking a minute to be like, but you did just, invent something.
Speaker:You did literally just create something from scratch.
Speaker:Like essentially gave birth to a baby.
Speaker:Like we are just as women very good at that.
Speaker:I know.
Speaker:You, I know, and you're absolutely right.
Speaker:And I think like it is incredible that, yeah, I had an idea, I did
Speaker:it, I made a couple of grand.
Speaker:and, really all I've done is had to send a few extra emails
Speaker:and then create the content.
Speaker:And now I have the content.
Speaker:I have a five-day program, for people who want to,, make their Fuck Yes Group offer.
Speaker:which again might end up being in my funnel.
Speaker:Who knows?
Speaker:But it is incredible that the knowledge we have that we can
Speaker:just go out there and do it.
Speaker:And you're right.
Speaker:I think it's just, it's so easy to get caught up in the like, how does it look
Speaker:from the outside when actually, we're doing pretty epic things here, guys
Speaker:I just think really we are.
Speaker:and it is one of the risks of, the relationship that you build with your
Speaker:audience, the relationship that I build with my audience, where people
Speaker:are like, " Let me give you some thoughts." like they're all from a
Speaker:really lovely place, and they are often really, really lovely thoughts.
Speaker:when you have built a relationship that allows full conversation, timing of it
Speaker:sometimes can be like … You know, I had moments in my launch where I was like,
Speaker:"Am I too girl next door here?" because there were people that I know really
Speaker:well messaging me, but there were also people that were like quite new to me.
Speaker:And I was like, "Wow, they're really like feeling a connection
Speaker:with me," which is amazing.
Speaker:But am I underselling my expertise in presenting this way?
Speaker:I don't know.
Speaker:But yeah, there was part of me that just wondered like It's finding the balance,
Speaker:isn't it, of like establishing yourself as an expert whilst also building
Speaker:incredible connection and relationships.
Speaker:And I do really, really, really deeply believe in those relationships.
Speaker:And I know that of my conversions came from it.
Speaker:but yeah, that positioning piece is difficult, isn't it?
Speaker:How do you position yourself as both and approachable, and expert?
Speaker:that's the balance I think.
Speaker:And of times in my DMs I was like, I don't know.".
Speaker:There was people that I'd hadn't met before were messaging me.
Speaker:Lovely messages, but I was like, "Wow, that's quite an acceleration." so yeah,
Speaker:I definitely had some thoughts around that as well about do I sometimes chicken
Speaker:out of my expertise a little bit as
Speaker:Yeah.
Speaker:I think we could probably do an episode on that actually, couldn't we?
Speaker:'Cause I do think that is something, with how we both market our businesses around,
Speaker:personal brands and storytelling, and I guess being really honest on here as well,
Speaker:is that, , how do you be really relatable and build that connection without
Speaker:I guess without then also talking about your expertise I'm really honest and
Speaker:open, but, nobody knows my whole life.
Speaker:It's still a version of, you know, it's like the filtered version for Instagram.
Speaker:And so I think sometimes, it's easy to think we know more than we do, isn't it?
Speaker:yeah
Speaker:I think that would be a good episode.
Speaker:I think that, that balance is really hard.
Speaker:And actually, it's resistance I get from people around storytelling.
Speaker:They're like, , are people gonna respect me if I talk about that?
Speaker:And I did have a moment when I was worried about sales, I had, a couple
Speaker:of days, I was like, I'm not updating the Post-it wall today." and I
Speaker:thought - maybe I've made myself seem lacking in expertise by being honest.
Speaker:I actually by the end didn't think that was true.
Speaker:and actually it's proven more to me, about the power of storytelling and building
Speaker:out loud and all that sort of stuff.
Speaker:But yeah, I think it's something that people definitely give thought to, can
Speaker:I be honest about this and then still ask them to pay £1,800 to come into
Speaker:Yeah.
Speaker:Oh, okay.
Speaker:Let's do that as a topic.
Speaker:I think that'd be a good one, actually.
Speaker:Amazing.
Speaker:thank you so much, everyone.
Speaker:We will, of course, see you next Tuesday.
Speaker:Bye