In an industry where the patient experience can often feel routine, thoughtful hospitality can make all the difference. Dr. Filosi shares how challenging convention, listening closely, and finding meaningful ways to make patients feel valued helped shape a dental practice built around genuine care and connection.

This is Brand Story, a podcast celebrating the stories of real people who are making an impact on brands, business, and the world around them. Episodes feature guests from a variety of backgrounds who bring their own unique perspectives to the conversation.

Brand Story is created and produced by Gravity Group, a full-service brand and marketing agency, and is hosted by Gravity Group President, Steve Gilman.

Links and Information From the Episode Here: https://www.gravitygroup.com/podcast/hospitality-in-practice/

Continue the conversation on social:

For more of Brand Story, check out our LinkedIn (https://www.linkedin.com/company/gravitygroupmarketing), where we’ll post previews and highlights of shows, behind-the-scenes sneak peeks, plus other marketing news you can use.

We’re also on:

Instagram — https://www.instagram.com/gravitygroup

Facebook — https://www.facebook.com/gravitygroupmarketing

(00:00) From Dentist to Entrepreneur

(04:03) The Mindset Shift: Building the Best Practice

(06:16) Challenging Conventional Dentistry

(09:38) The Inspiration of Unreasonable Hospitality

(12:38) Sparks: Turning Patient Stories Into Experiences

(19:14) Scaling a Culture of Exceptional Patient Care

(27:58) Patient Appreciation Day

(34:14) Culture, Hiring, and Brand Storytelling

(40:00) Knowing When It’s Time to Sell

(44:58) The Reset and What Comes Next