Larry Raines is the founder and principal consultant for his brand new consultancy, Customer Success v3. Larry joins LTV to share his theories on Customer Success - where it is today and where it’s headed tomorrow. He and Dillon also touch on why a CSM plugged into the current events of their industry will always perform better and why Larry doesn’t think AI will steal all of our jobs (yay!).

Who is Larry Raines?

• LinkedIn
• Customer Success v3

Links:

• Hakan Ozturk’s tweet on staying up to date
• CS Player(s) of the Week:
  • Taylor Hodges
  • Terry Byerly
  • Praful Akella
  • Matt Harber
• Referrals & Recommendations:
  • Participate, learn, and share your experiences with others!

About this podcast:

If you like what you've heard,  please rate this podcast and subscribe to be notified of new episodes.

This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Find us on Instagram and TikTok at @lifetimevaluepodcast.

Mentioned in this episode:

Matik

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