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The 6 Stages of Convenience – with Shep Hyken
Episode 2126th January 2021 • Digital: Disrupted • Rocket Software
00:00:00 00:52:29

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In this episode, Paul and Shep discuss the keys to convenience – from the most frictionless companies to the genius of the convenience store. Shep Hyken is a New York Times best-selling author and the Chief Amazement Officer at Shepard Presentations, LLC. Check out Shep’s YouTube channel here and follow him on Twitter @Hyken