Today in health.
Speaker:It, the story is top of mind things for healthcare CEOs.
Speaker:And this is a top five list based on my recent interviews today.
Speaker:Number three, digital.
Speaker:My name is bill Russell.
Speaker:I'm a former CIO for a 16 hospital system.
Speaker:And creator this week in health, it a channel dedicated to keeping
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Speaker:All right.
Speaker:So this series this whole week, we were just doing a series top five things,
Speaker:which are top of mind for healthcare CEOs.
Speaker:And I came up with this list after doing about 23 interviews across three
Speaker:conferences, , a lot of stuff going on.
Speaker:And these are the five top of mind issues.
Speaker:The other thing I did is I got together with some CEOs and
Speaker:it just validated the list.
Speaker:These are the things they were shaking their heads saying.
Speaker:Yep.
Speaker:That's it.
Speaker:We are really focused on a lot of those things.
Speaker:So on Monday we talked about labor.
Speaker:We talked about staffing, the staffing shortage, not only
Speaker:the staffing shortage in it.
Speaker:But also the staffing shortages.
Speaker:In nursing across the board, we're looking at a half million.
Speaker:500,000 nurse shortfall within the next three years.
Speaker:And so it is being asked to address some of those things.
Speaker:Then yesterday, we talked about cybersecurity and the challenge
Speaker:that we have for cybersecurity.
Speaker:And I understand that some people might say, Hey, that's number one.
Speaker:, but the reality is we got some money for cybersecurity about a year and a half ago.
Speaker:This was really top of mind.
Speaker:People went to the boards, they went to their leadership, they got some money.
Speaker:We are making progress on the cyber, which is why I put it at number two.
Speaker:And I feel like the staffing.
Speaker:, is really a top of mind current issue that everyone is trying to address.
Speaker:, number three, we're going to talk about today's digital.
Speaker:Number four is automation.
Speaker:We'll talk about that on Thursday.
Speaker:And we're going to close out the week on Friday talking about care venues.
Speaker:All right.
Speaker:So today we're going to talk about digital.
Speaker:And every CIO has a digital story, all things, digital chatbots,
Speaker:ambient listening, digital front doors, remote patient monitoring.
Speaker:We have, echos, iPads, and internet of things, all kinds of
Speaker:devices, all kinds of use cases.
Speaker:What is top of mind for the CIO?
Speaker:What can we do with digital?
Speaker:Can we address some of the staffing shortages that are projected in
Speaker:healthcare Staffing shortages due to competition for it talent or the projected
Speaker:half million shortfall and nurses.
Speaker:Perhaps we can find time.
Speaker:Make the existing staff, more efficient move tasks off of their
Speaker:plate and have computer assistance.
Speaker:Do the work.
Speaker:We're going to talk a lot more about that tomorrow when we talk about automation,
Speaker:but staffing is a major driver.
Speaker:But you know what the primary driver is?
Speaker:The primary driver was the pandemic.
Speaker:We needed to do things remotely to maintain a safe distance and
Speaker:still provide a high level of care.
Speaker:Chat bots were an interesting case.
Speaker:Study chatbots provided a, a guided experience that helped
Speaker:people to determine the best course of action for their symptoms.
Speaker:, find testing and even find answers to questions that they had a
Speaker:computer assistant that was able to educate direct and even diagnose.
Speaker:We called on our digital front doors to do more than our portals ever could do.
Speaker:Health systems went into overdrive to adjust their tools, to provide the
Speaker:services that the pandemic required.
Speaker:I had quite a few conversations with health it leaders who've decided to
Speaker:break down their, my chart implementation and utilize the components to build a
Speaker:wrapper around my chart functionality.
Speaker:So they could be more agile and build in new services that were
Speaker:specific to their community.
Speaker:No more one size fits all portal.
Speaker:Or one size fits all digital front door.
Speaker:Hopefully that word portal will go by the wayside here shortly.
Speaker:One of the things that was exposed during the pandemic is that
Speaker:our digital experience doesn't match our physical experience.
Speaker:Say what you want about the waiting room, but we have invested
Speaker:billions in beautiful campuses with amazing entries in waiting areas.
Speaker:Our hospital buildings are becoming more and more advanced.
Speaker:People are welcomed onto our campus.
Speaker:Greeted and directed.
Speaker:Our digital experiences, not so much.
Speaker:It was a series of tools pulled together for functionality, not for experience.
Speaker:Does it work?
Speaker:Sure.
Speaker:If you do it the right way.
Speaker:Does it please the end user?
Speaker:Not usually.
Speaker:This is where the focus is now and where it's going to be over the next year or so.
Speaker:How can we make our digital experiences pleasing to the clinical
Speaker:user and pleasing to the consumer?
Speaker:No small task for sure.
Speaker:During the pandemic.
Speaker:We also started to experiment with a new set of tools in the patient room.
Speaker:Ambient clinical listening was on the rise prior to COVID.
Speaker:But continues to accelerate.
Speaker:The promise, being a fully formed note where the clinicians only interaction
Speaker:with a keyboard is to approve the note.
Speaker:That would be really nice.
Speaker:I pads in the room to save PPE and Amazon echos also deploy to improve
Speaker:communication systems that were found wanting during the pandemic.
Speaker:The newly placed devices gave rise to innovation.
Speaker:What can we do with listening devices at the bedside experiments and sued and
Speaker:exciting prospects are on the horizon.
Speaker:If you want to check out more, see this week in health it episode that I did with
Speaker:Michelle Stansbury from Houston Methodist.
Speaker:Really interesting stuff.
Speaker:I guess the question is what's your digital story?
Speaker:What is your system's digital story?
Speaker:Healthcare has gone digital, but you know, all we have to do is turn the corner
Speaker:and we see that fax machine and we know.
Speaker:That we still have a long way to go.
Speaker:That's all for today.
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