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TCP073: The Digital Restaurant with Carl Orsbourn & Meredith Sandland
Episode 7311th April 2023 • The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast • Skip Kimpel
00:00:00 00:30:56

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Joining the show today are two individuals who I am sure you have seen all over social media and at conferences if your business is restaurants and technology.  Carl Orsbourn and Meredith Sandland join the show to talk about their new book, “Delivering the Digital Restaurant; The Path to Digital Maturity.” This falls on the heels of the must have book from last year, “Delivering the Digital Restaurant: Your Roadmap to the Future of Food.”

Meredith Sandland is the CEO of Empower Delivery, a software company that enables restaurants to profitably and sustainably serve off-premise demand. Meredith met with every major restaurant company, food-tech company, real estate company, and VC investor who is exploring the online food revolution. In Empower Delivery, she found what she had been looking for: a restaurant tech company built from the ground up to service the on-demand consumer. Prior to Empower Delivery, Sandland created and drove disruptive growth as Chief Development Officer at Taco Bell, America’s largest Mexican-inspired restaurant, and as COO at Kitchen United, a ghost-kitchen start-up that is rolling out nationally.

Carl Orsbourn is a global retail executive and board member whose experience spans blue-chip companies, disruptive start-up ventures, and restaurants. As COO of Juicer, Carl leads business development, partnerships, and operations for this innovative start-up supporting the development of dynamic pricing capability for restaurants. At Kitchen United, Carl established the operating model and led operations & customer success for one of the country’s foremost ghost kitchen providers.

Carl and Meredith serve as advisors and board members at several food-service and tech start-ups. They have been recognized as Power Players by Nations Restaurant News and Business Insider for their thought leadership in supporting restaurants to adapt to the challenges and opportunities offered through digitization, technology, and automation.

Don’t worry, this episode is not just a sales pitch for the book. We dig much deeper in conversation about things like figuring out what “digital” means to the restaurant industry, order throttling, dynamic pricing, converting 3rd party to a 1st party customers, the gig workforce and even talk about the good and evil of AI.

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Next Week’s Show

Next week, I have a CIO from a rapidly growing chicken concept that is expanding so fast, it is making my head swim! Think you know who it is? Want to learn how to create a tech stack that can be part of a franchisee-based ecoculture that can handle this level of growth? If you said yes, well, you better tune in next week, same time same place.