In this episode of Take-Away with Sam Oches, Sam talks with John Meyers, the COO at Marco’s Pizza. The fifth-largest pizza chains in America had one of the best years among the pizza chains last year, according to the Technomic Top 500, enjoying 7.6% sales growth and 7.2% unit growth. John has been with the brand for about 4 years, but only recently stepped into the role as COO. He joined the podcast to share how his past experience working at Disney taught him how to manage the operational complexities of a national system such as Marco’s.

In this conversation, you’ll find out why:

• Your employees should be empowered to enhance the guest experience
• Operational empathy will improve your path as a leader
• The better the experience you create, the better your sales become
• You can’t afford to not have a deep bench of leaders

Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.